{"id":104416,"date":"2017-06-19T08:17:08","date_gmt":"2017-06-19T08:17:08","guid":{"rendered":"https:\/\/www.vuelio.com\/uk\/?p=104416"},"modified":"2017-06-19T08:17:08","modified_gmt":"2017-06-19T08:17:08","slug":"do-uber-executives-need-a-lesson-in-manners-from-their-drivers","status":"publish","type":"post","link":"https:\/\/www.vuelio.com\/uk\/blog\/do-uber-executives-need-a-lesson-in-manners-from-their-drivers\/","title":{"rendered":"Do Uber executives need a lesson in manners from their drivers?"},"content":{"rendered":"

My experience of Uber, the disruptive car sharing app (essentially a taxi service for the 21st<\/sup> century), is largely a positive one. With just the odd exception, I\u2019ve found Uber drivers to be courteous, their cars spotlessly clean and their service offering exceptional value for money.<\/strong><\/span><\/p>\n

The technology that drives Uber (a mobile app which powers bookings, payments and reviews) is almost certainly the driving force behind their exceptional service.<\/p>\n

The app, which allows both drivers and passengers rate each other, keeps (almost) everyone on the right path.<\/p>\n

Passengers don\u2019t want a bad rating because that may impact on drivers will to pick them up. Drivers don\u2019t want a bad rating because that my impact on their ability to earn a living.<\/p>\n

The result is \u2013 everyone is nice to each other.\u00a0But this doesn\u2019t mean that everything is rosy in the Uber camp.\u00a0Their executive team is reportedly in chaos<\/u><\/a>.<\/p>\n

Uber\u2019s CEO Travis Kalanick recently announced he was taking an indefinite period of leave from the company following the death of his mother.<\/p>\n

Kalanick told journalists: \u201cI need to take some time off of the day-to-day to grieve my mother, whom I buried on Friday, to reflect, to work on myself, and to focus on building out a world-class leadership team.\u201d<\/p>\n

Kalanick continued: \u201cIf we are going to work on Uber 2.0, I also need to work on Travis 2.0 to become the leader that this company needs and that you deserve.\u201d<\/p>\n

His sudden departure also follows a recent damning report into workplace culture at Uber which included reports of gender discrimination and sexual harassment. The report suggested a number of fixes including reducing the amount of alcohol at company events and recommendations to build a more diverse workforce.<\/p>\n

However, some members of the Uber board clearly didn\u2019t get the memo and at a recent meeting set up to discuss these issues, board member David Bonderman interrupted Arianna Huffingto<\/a>n<\/u>\u00a0 while she was\u00a0 discussing the importance of having women on the board, and told her that having more women leads to “more talking.”<\/p>\n

Bonderman has since resigned.\u00a0While Uber\u2019s drivers fight to maintain their hard-won reputation on the roads, their dysfunctional board seems to be dragging their brand reputation through the mud.<\/p>\n

And while the excesses of Uber\u2019s board flood out and into the media \u2013 it\u2019s their drivers who will ultimately suffer as passengers begin to think twice about supporting such an organisation.<\/p>\n

And the leadership crisis doesn\u2019t stop there. Currently, Uber is without a CEO, COO, CTO or CFO.\u00a0Essentially the only thing steering Uber forward is the Sat Nav devices in their driver’s cars.<\/p>\n

Perhaps it\u2019s time that Uber\u2019s executive team took a lesson in manners from their drivers.<\/p>\n","protected":false},"excerpt":{"rendered":"

My experience of Uber, the disruptive car sharing app (essentially a taxi service for the 21st century), is largely a positive one.<\/p>\n","protected":false},"author":423,"featured_media":104418,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7272,7238],"tags":[],"_links":{"self":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/104416"}],"collection":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/comments?post=104416"}],"version-history":[{"count":2,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/104416\/revisions"}],"predecessor-version":[{"id":104592,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/104416\/revisions\/104592"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/media\/104418"}],"wp:attachment":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/media?parent=104416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/categories?post=104416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/tags?post=104416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}