{"id":142571,"date":"2023-03-09T11:13:16","date_gmt":"2023-03-09T10:13:16","guid":{"rendered":"https:\/\/www.vuelio.com\/uk\/?p=142571"},"modified":"2023-03-13T11:18:14","modified_gmt":"2023-03-13T10:18:14","slug":"getting-ready-for-web3-interview-with-citizen-relations-deputy-managing-director-jules-day","status":"publish","type":"post","link":"https:\/\/www.vuelio.com\/uk\/blog\/getting-ready-for-web3-interview-with-citizen-relations-deputy-managing-director-jules-day\/","title":{"rendered":"Getting ready for Web3: Interview with Citizen Relations\u2019 deputy managing director Jules Day"},"content":{"rendered":"

Web3<\/a>, ChatGPT and all-things AI-assisted and generated are big news in the communications and creative industries right now, and the Citizen Relations<\/a> team has been paying attention to changing needs in the sector: <\/strong><\/p>\n

\u2018The volume of work that we\u2019ve been doing in influencer marketing, community building and management and SEO has been growing exponentially,\u2019 says deputy managing director Jules Day<\/a> on the launch of the agency\u2019s new \u2018dComm3<\/a>\u2019 digital practice.<\/p>\n

\u2018Our clients have experienced the power of integrated digital solutions and there\u2019s a growing appetite to respond to, and prepare for, evolving consumer behaviours\u2019.<\/p>\n

Ready to reach the next step of PR and comms evolution? Read on for why brands need to be ready for the metaverse<\/a> and which companies are already making the most of the opportunities it offers.<\/p>\n

Why do brands need to be ready for Web3?<\/h3>\n

Simply, brands want to be where their consumers are. We\u2019re in the business of helping them create awareness and consideration and, of course, generating and harnessing advocacy. Increasingly, we also play a role in driving people to purchase.<\/p>\n

We see three consumer behaviour shifts that brands should be preparing for:
\n\u25cf The dynamics of communities will change as they shift to more niche, topical and emerging community platforms.
\n\u25cf Web3-forward digital experiences will include extended reality and modern AI integration.
\n\u25cf The dynamics of value exchange are changing and we\u2019re helping brands understand how to work better with the next generation of creators, commerce and exchange online.<\/p>\n

How will the international team be working together?<\/h3>\n

It is a straightforward model – a centralised, specialist function. The 15-plus team comprises digital comms experts in performance content, technology, analytics and experiences. Our account teams will continue to lead their integrated programmes, drawing in specialist support where relevant. We\u2019ve been working closely together for some weeks now, and the beauty of today\u2019s heavy reliance on video conferencing is that we\u2019ve built strong working relationships very quickly.<\/p>\n

Why is Web3 more than just a flash in the pan for comms?<\/h3>\n

I remember launching mobile video technology at Mobile World Congress about a million years ago and the spokespeople working so hard to convince people that we really would watch TV on-demand on our mobile devices. How we humans do things evolves – we\u2019ve already had two iterations of the internet and you can be confident that our expectations of what the internet can deliver, and our role within it, will continue to advance.<\/p>\n

From a Citizen perspective, our team sees Web3 shifts in AI, XR and anonymity as substantial drivers of new opportunities for brands.<\/p>\n

Which big brands are already doing well with their Web3 strategy?<\/h3>\n

High fashion and luxury brands have jumped in head-first and generated a slew of programmes. They\u2019re largely in testing mode but are succeeding in earning impressions and buzz.<\/p>\n

Our team are huge fans of Nike\u2019s acquisition and partnership with RTFKT<\/a> in the creation of really interesting and meaningful \u2018phygital\u2019 activations. What works so well with their partnership is that it is already well-suited for the category, and plays into existing human behaviour, creating new ways to own Nike coveted products.<\/p>\n

I\u2019ve been watching H&M with interest for a while – since spotting my daughter dressing her avatar in H&M in Toca Life<\/a>, the digital collection landed just ahead of the physical collection and really captured both of our imaginations. H&M has also partnered with Animal Crossing<\/a> and Roblox, experimenting with virtual garments<\/a> and, now, using the integrations to focus its comms on sustainability. I\u2019m interested to see what comes next.<\/p>\n

Which campaigns haven\u2019t done so well with this so far?<\/h3>\n

It is hard to judge without knowing brand or campaign objectives – and we wouldn\u2019t like to.<\/p>\n

We\u2019ve seen brands creating storefronts in the metaverse, launching Discord servers and adding augmented reality shopping experiences to retail, in many cases they\u2019ve driven plenty of noise but it is difficult to tell if they answered customers\u2019 needs or brought the brands into new demographics in any substantial way. Of course, if those campaign objectives were to test and learn, then the brands may well have found value in them.<\/p>\n

How would you advise brands to start with Web3 and determining how it could work for them?<\/h3>\n

We\u2019d advise brands to start by looking at their consumers\u2019 behaviours to better understand where unmet needs exist. For example, doing a conversation map to show where people are looking for solutions online, or evaluating user intent in search to help determine where we could better show up based on new behaviours. From there, we\u2019d suggest evaluating the wide array of new communities, tech and offerings to help test modern digital solutions to user challenges. Web-next ideas have what all great ideas provide, something of value to real citizens. That remains unchanged.<\/p>\n

Metrics and measuring success can already be difficult in comms \u2013 how can success be measured with Web3-centred campaigns?<\/h3>\n

Some examples of the different impact models we\u2019ve been building and leveraging:<\/p>\n

\u25cf Content effectiveness: if you make no other change this year, start measuring the effectiveness of content by variable. If your influencer content includes a product or a CTA does it perform better? If we include a real person does it change the outcomes? Citizen\u2019s dComm3 practice has built a content effectiveness algorithm that allows us to do better briefing, track outcomes and shift campaign results in a programmatic way.
\n\u25cf Earned SEO<\/a>: search behaviours are changing for the first time in decades. Gen Zers leverage platforms like TikTok and Instagram for search more than Google. A weight of product searches originate in Amazon. Voice search has become something our kids do. Earned off-page search can drive significant value for a brand capturing share of search and driving inbound links. Start by getting a baseline of search performance and measure against it in earned.
\n\u25cf Earned attribution and econometrics: buzzy, earned-led campaigns don\u2019t just drive headlines and impressions; they can drive demand. The dComm3 team is briefing in against demand and building tagging infrastructures to show the value of earned well beyond standard attribution.<\/p>\n

What do you find particularly exciting about the Web3 space?<\/h3>\n

The possibilities. What will humans adopt versus reject? How will people evolve around the tech versus how the tech will evolve to human behaviour? This is perhaps the most exciting time in the history of the web and we are ready for the opportunities it poses. Tactically, we\u2019re bullish on community evolution. People are going back to anonymous, topical-centred conversations and things like organic community are returning in a way that is truly exciting for communicators and brands.<\/p>\n

For more on Web3, read our previous posts on the topic: ‘How to communicate in the metaverse… also, what is the metaverse?<\/a>‘ and ‘Three reasons to get started with Web 3.0<\/a>‘.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Citizen Relations’ Jules Day talks about the launch of the agency’s \u2018dComm3\u2019 digital practice and why PR should invest in Web3. <\/p>\n","protected":false},"author":423,"featured_media":142582,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7365,7272,3725,3729],"tags":[],"_links":{"self":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/142571"}],"collection":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/comments?post=142571"}],"version-history":[{"count":5,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/142571\/revisions"}],"predecessor-version":[{"id":142584,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/142571\/revisions\/142584"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/media\/142582"}],"wp:attachment":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/media?parent=142571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/categories?post=142571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/tags?post=142571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}