{"id":145058,"date":"2024-01-02T12:38:30","date_gmt":"2024-01-02T11:38:30","guid":{"rendered":"https:\/\/www.vuelio.com\/uk\/?p=145058"},"modified":"2024-01-02T12:46:38","modified_gmt":"2024-01-02T11:46:38","slug":"barbie-airbnb-and-octopus-the-pr-winners-of-2023","status":"publish","type":"post","link":"https:\/\/www.vuelio.com\/uk\/blog\/barbie-airbnb-and-octopus-the-pr-winners-of-2023\/","title":{"rendered":"Barbie, Airbnb, and Octopus: The PR winners of 2023"},"content":{"rendered":"<p><strong>It\u2019s time to look back at some of the biggest PR wins this year as well as the campaigns and comms strategies that <a href=\"https:\/\/www.vuelio.com\/uk\/blog\/bad-pr-habits-to-leave-behind-in-2023\/\">could have gone a lot better<\/a> for brands, media personalities, and sports organisations making the headlines. <\/strong><\/p>\n<p>Bravo to Barbie\u2019s team, Ryanair, and Octopus Energy, but there\u2019s room for improvement from companies working with oil clients and those who still haven\u2019t sorted out their gender pay gaps\u2026<\/p>\n<h3>Amazing work from Amex, says Sarah Woodhouse, director at <a href=\"http:\/\/www.ambitiouspr.co.uk\/\" target=\"_blank\" rel=\"noopener\">AMBITIOUS PR<\/a><\/h3>\n<p><strong>Winner:<\/strong> \u2018I still love <a href=\"https:\/\/www.americanexpress.com\/uk\/benefits\/shop-small\/\" target=\"_blank\" rel=\"noopener\">Amex\u2019s Small Business Saturday<\/a> campaign. It\u2019s purpose driven, it has a narrative, and it becomes more relevant every year.\u2019<\/p>\n<p><strong>Could do better:<\/strong> \u2018The example of crisis \u2018losers\u2019 comes from within our industry, <a href=\"https:\/\/cleancreatives.org\/\" target=\"_blank\" rel=\"noopener\">Clean Creatives<\/a> targeting major PR companies at Cannes who still work with oil clients despite their ESG commitments. That hit me hard as a business owner, you must really ensure your clients align with your values and those of your team.\u2019<\/p>\n<h3>An A+ for Airbnb\u2019s comms, from Sarah Danzl, CMO at <a href=\"https:\/\/www.skillable.com\/\" target=\"_blank\" rel=\"noopener\">Skillable<\/a><\/h3>\n<p><strong>Winner:<\/strong> \u2018A clear winner was <a href=\"https:\/\/news.airbnb.com\/help-ukraine\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a> and its pledge to offer housing to Ukrainian refugees. In doing so, it gave a clear demonstration of its mission \u201cto create a world where anyone can belong anywhere\u201d. In times of crisis, being mission-driven and supporting society in a unique way for your brand can help you stand out for the right reasons.\u2019<\/p>\n<p><strong>Could do better:<\/strong> \u2018<a href=\"https:\/\/www.theguardian.com\/business\/2023\/mar\/17\/why-silicon-valley-bank-collapsed-svb-fail\" target=\"_blank\" rel=\"noopener\">Silicon Valley Bank<\/a> is a good example of what can go frightfully wrong when communications are vague and mistimed, or when a CEO isn\u2019t prepped well enough for an interview.<\/p>\n<p>\u2018<a href=\"https:\/\/www.prweek.com\/article\/1816106\/return-gender-pay-gap-bot\" target=\"_blank\" rel=\"noopener\">The Gender Pay Gap Bot<\/a>, created by Francessca Lawson and Ali Fensome, called out companies that jumped onto the International Women\u2019s Day hashtag online without creating true gender equity in their organisations. It is a good lesson for being authentic and not DEI-washing in your communications as these things will always be found out eventually.\u2019<\/p>\n<h3>Mental health campaign was meaningful for Rachel Gilley, chief client officer at <a href=\"https:\/\/clarity.global\/\" target=\"_blank\" rel=\"noopener\">Clarity<\/a><\/h3>\n<p><strong>Winner:<\/strong> \u2018A campaign that I\u2019ve loved this year is <a href=\"https:\/\/www.creativemoment.co\/norwich-city-football-clubs-beautifully-pitched-idea-for-world-mental-health-day-gets-you-right-in-the-feels?x-craft-preview=1unaOQZdVn&amp;token=_fWaMr7Dtr39md0t54TRo6ujIyqqaRHs\" target=\"_blank\" rel=\"noopener\">Norwich City Football Club x Samaritans<\/a> for World Mental Health Day. A visually-led campaign, which encourages individuals to check in on those around them, it reminds us that sometimes the signs are hard to spot when people are struggling.\u2019<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">\ud835\uddd4\ud835\ude01 \ud835\ude01\ud835\uddf6\ud835\uddfa\ud835\uddf2\ud835\ude00, \ud835\uddf6\ud835\ude01 \ud835\uddf0\ud835\uddee\ud835\uddfb \ud835\uddef\ud835\uddf2 \ud835\uddfc\ud835\uddef\ud835\ude03\ud835\uddf6\ud835\uddfc\ud835\ude02\ud835\ude00 \ud835\ude04\ud835\uddf5\ud835\uddf2\ud835\uddfb \ud835\ude00\ud835\uddfc\ud835\uddfa\ud835\uddf2\ud835\uddfc\ud835\uddfb\ud835\uddf2 \ud835\uddf6\ud835\ude00 \ud835\ude00\ud835\ude01\ud835\uddff\ud835\ude02\ud835\uddf4\ud835\uddf4\ud835\uddf9\ud835\uddf6\ud835\uddfb\ud835\uddf4 \ud835\ude01\ud835\uddfc \ud835\uddf0\ud835\uddfc\ud835\uddfd\ud835\uddf2, \ud835\uddef\ud835\ude02\ud835\ude01 \ud835\ude00\ud835\uddfc\ud835\uddfa\ud835\uddf2\ud835\ude01\ud835\uddf6\ud835\uddfa\ud835\uddf2\ud835\ude00 \ud835\ude01\ud835\uddf5\ud835\uddf2 \ud835\ude00\ud835\uddf6\ud835\uddf4\ud835\uddfb\ud835\ude00 \ud835\uddee\ud835\uddff\ud835\uddf2 \ud835\uddf5\ud835\uddee\ud835\uddff\ud835\uddf1\ud835\uddf2\ud835\uddff \ud835\ude01\ud835\uddfc \ud835\ude00\ud835\uddfd\ud835\uddfc\ud835\ude01.<\/p>\n<p>Check in on those around you.<a href=\"https:\/\/twitter.com\/hashtag\/WorldMentalHealthDay?src=hash&amp;ref_src=twsrc%5Etfw\">#WorldMentalHealthDay<\/a> | <a href=\"https:\/\/twitter.com\/hashtag\/YouAreNotAlone?src=hash&amp;ref_src=twsrc%5Etfw\">#YouAreNotAlone<\/a> | <a href=\"https:\/\/twitter.com\/samaritans?ref_src=twsrc%5Etfw\">@samaritans<\/a> <a href=\"https:\/\/t.co\/ZC50AH5thl\">pic.twitter.com\/ZC50AH5thl<\/a><\/p>\n<p>&mdash; Norwich City FC (@NorwichCityFC) <a href=\"https:\/\/twitter.com\/NorwichCityFC\/status\/1711630140227064183?ref_src=twsrc%5Etfw\">October 10, 2023<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><strong>Could do better:<\/strong> \u2018A campaign that could be improved upon was this year&#8217;s <a href=\"https:\/\/www.marketing-beat.co.uk\/2023\/09\/04\/sports-direct-getty-images\/\" target=\"_blank\" rel=\"noopener\">Sports Direct and Getty Images \u2018Equal View\u2019<\/a> campaign, which highlights the lack of diversity in sports imagery. A brilliant idea, the partnership campaign could have gone a lot further using social media to drum up user generated content to highlight the &#8220;real&#8221; face of sports fans.\u2019<\/p>\n<h3>Ryanair continued to \u2018kill it\u2019 with comms, says Beth Turner, head of PR at <a href=\"https:\/\/ilk.agency\/\" target=\"_blank\" rel=\"noopener\">ilk Agency<\/a><\/h3>\n<p><strong>Winner:<\/strong> \u2018<a href=\"https:\/\/www.bbc.co.uk\/news\/newsbeat-67333386\" target=\"_blank\" rel=\"noopener\">Ryanair<\/a> is a brand that kills it for me. They understand their offering and their audience 100% and their comms reflect it wholeheartedly. It&#8217;s funny, well-done and has that shareability factor that is always so important with PR.\u2019<\/p>\n<p><strong>Could do better:<\/strong> \u2018One that sticks out to me for being pretty poor this year is <a href=\"https:\/\/www.huffingtonpost.co.uk\/entry\/senators-take-aim-at-ticketmaster-1-year-after-taylor-swift-fiasco_n_6573adb5e4b0fca7ad20c9cb\" target=\"_blank\" rel=\"noopener\">Ticketmaster<\/a>. When every man and their dog were trying to get Taylor Swift tickets, they came under scrutiny at every corner, especially when their site crashed and they cancelled ticket sales for some of her upcoming dates. Fans were furious to say the least, and it even led to a debate in the US Senate and Taylor Swift herself condemning the company and how they handled the situation. Ticketmaster stayed relatively silent on their part, didn&#8217;t seem to care about the millions of fans left empty-handed and simply blamed &#8216;demand&#8217; for their wrongdoings. That is a lesson in how not to do crisis comms!\u2019<\/p>\n<h3>Barbie\u2019s PR was in the pink, for Jane Whitham, director of <a href=\"https:\/\/www.altitudepr.co.uk\/\" target=\"_blank\" rel=\"noopener\">Altitude PR<\/a><\/h3>\n<p><strong>Winner:<\/strong> \u2018When it comes to PR winners in 2023, there\u2019s only one choice, the <a href=\"https:\/\/www.youtube.com\/watch?v=ifoh1KtL6NA&amp;list=PLNHN5hbEgSa-Bkp-mss3jTBSgcldXPznl&amp;index=14\" target=\"_blank\" rel=\"noopener\">Barbie movie\u2019s entire promotional campaign<\/a>. Using every dollar of its undoubtedly colossal marketing budget, Barbie collaborated with a variety of companies \u2013 <a href=\"https:\/\/www.ign.com\/articles\/microsoft-made-a-barbie-themed-xbox-series-s-xbox-barbie-dolls-and-barbie-cars-for-forza\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a>, <a href=\"https:\/\/us.balmain.com\/en\/experience\/balmain-x-barbie\" target=\"_blank\" rel=\"noopener\">Balmain<\/a>, and <a href=\"https:\/\/www.bloomingdales.com\/c\/editorial\/women\/barbie-movie\/\" target=\"_blank\" rel=\"noopener\">Bloomingdale\u2019s<\/a>.<\/p>\n<p>\u2018Far beyond collaborations, Barbie\u2019s marketing team also used the \u2018Barbie Dreamhouse\u2019 on Airbnb and a themed boat cruise in Boston. The marketing campaign was a resounding success to the extent there was a worldwide shortage in pink paint reported. Or was it just opportunistic PR?<\/p>\n<p>\u2018Barbie\u2019s successful campaign was also at the forefront of a global newsjacking campaign. Everyone wanted a piece of the campaign, adding their point of view and jumping on the Barbie bandwagon. Warner Bros\u2019 not only advertised the film, but it was also used by countless other companies for their own marketing campaigns.\u2019<\/p>\n<p><strong>Could do better: <\/strong>\u2018On the other side, easyGroup has been flexing its corporate orange muscles for quite some time but the company\u2019s <a href=\"https:\/\/www.theguardian.com\/music\/2023\/oct\/10\/pop-group-easy-life-forced-to-change-band-name-amid-dispute-with-easyjet-owner\" target=\"_blank\" rel=\"noopener\">battle with indie band Easylife<\/a> leaves a very sour taste.<\/p>\n<p>&#8216;The owner of the easyJet brand filed a lawsuit this summer claiming the Leicester band\u2019s name infringed a trademark. Unable to financially defend a lawsuit, the band changed its name. The PR machine behind easyGroup insisted the band were brand thieves.<\/p>\n<p>&#8216;The upshot was condemnation from media, musicians, and MPs. It\u2019s also upheld easyGroup\u2019s reputation as aggressive and litigious. It\u2019s a definite PR own goal.&#8217;<\/p>\n<h3>Football crossovers were fun for Darryl Broadfoot, head of sport PR at <a href=\"https:\/\/www.frame.agency\/\" target=\"_blank\" rel=\"noopener\">Frame<\/a><\/h3>\n<p><strong>Winners:<\/strong> \u2018ESPN, Walt Disney Company and the NFL have set the standard in sports and entertainment crossover with Toy Story Funday Football: making sport [and live sport broadcast] relevant and relatable to a younger audience. The first-of-its-kind animated live version of the Atlanta Falcons v Jacksonville Jaguars replaced the stars of the grid with the stars of the Toy Story franchise &#8211; with the action replayed in Andy\u2019s Room, the iconic main setting of the movies.<\/p>\n<div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"Toy Story: Funday Football | Disney Channel X NFL | PROMO\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/yfCDVnr0JiQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<p>\u2018It was more than a stunt: using cultural relevance to take sport beyond its established and traditional audience, while showcasing the innovation of broadcasters ESPN as they seek to safeguard future TV audiences.\u2019<\/p>\n<p><strong>Could do better: <\/strong>\u2018The crisis that engulfed the <a href=\"https:\/\/www.vox.com\/2023\/8\/29\/23850676\/luis-rubiales-jenni-hermoso-spain-womens-world-cup-kiss-aftermath#:~:text=After%20the%20Spanish%20women's%20soccer,the%20mouth%20without%20her%20consent.\" target=\"_blank\" rel=\"noopener\">Spanish Football Federation and its now former President<\/a> following the FIFA Women\u2019s World Cup final will remain a case study in how to make a crisis situation worse for years to come. The universal reaction from the progressive majority across the men\u2019s and women\u2019s game at least showed the journey towards equality and equity can be strengthened and not derailed in times of crisis.\u2019<\/p>\n<h3>More love for Barbie and Airbnb from Hayley Knight, co-founder and communications director for <a href=\"https:\/\/www.beyellow.life\/\" target=\"_blank\" rel=\"noopener\">BE YELLOW<\/a><\/h3>\n<p>Winner: \u2018I mean, I can\u2019t answer this question without mentioning <a href=\"https:\/\/www.forbes.com\/sites\/erikkain\/2023\/08\/10\/the-barbie-movie-is-a-massive-pr-victory-for-mattel-and-baby-names-prove-it\/\" target=\"_blank\" rel=\"noopener\">Barbie<\/a>! They absolutely smashed it and even small brands can learn PR and marketing strategies from the team behind it.<\/p>\n<p>\u2018<a href=\"https:\/\/www.weare8.com\/\" target=\"_blank\" rel=\"noopener\">WeAre8<\/a> is a fantastic example of a brand that\u2019s ahead of the curve. A new social media platform that helps people do good, and breaks the habit of doom scrolling. They\u2019re marketing has been marvellous and has understood the assignment when it comes to marketing B-Corp initiatives.<\/p>\n<p>\u2018Airbnb is also a great example of creating emotionally relevant campaigns, and we saw this in their campaign to house 100,000 Ukraine refugees, and they did this at a loss in profits, showcasing authenticity and meaning.<\/p>\n<p>\u2018I also absolutely love the Recycle Your Electricals hypnocat advertising campaign. It ticks all of the boxes &#8211; it\u2019s catchy, memorable, has a social impact and is outright hilarious!<\/p>\n<div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"Recycle Your Electricals: Hypnocat\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/r2A8U27aqdY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<p><strong>Could do better:<\/strong> \u2018I know it got a great response, but for me the <a href=\"https:\/\/www.just-eat.co.uk\/explore\/did-somebody-say\" target=\"_blank\" rel=\"noopener\">Just Eat campaign with Christina Aguliera and Latto<\/a> didn\u2019t land for me. It felt dated, and a brand trying to be relevant for the sake of it. I didn\u2019t feel like it connected to its audience and fell a little flat.\u2019<\/p>\n<div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"Just Eat | Did Somebody Say | The hottest collab of 2023: Just Eat, Christina Aguilera and Latto \ud83d\udd25\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/mJqG8YIPRh0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<p>&#8216;And let\u2019s be honest, we can all learn a little something of what not to do from Elon Musk and X.\u2019<\/p>\n<h3>Warm feels for Octopus, from Susannah Morgan, deputy managing director of <a href=\"https:\/\/www.energypr.co.uk\/\" target=\"_blank\" rel=\"noopener\">Energy PR<\/a><\/h3>\n<p><strong>Winner:<\/strong> \u2018Wins go to businesses bucking their industry norms and understanding what their customers really want from them. Octopus Energy is a great example of this. By offering customers free electricity when there is the least pressure on the network, the company is helping its customers in a way that really matters, building valuable goodwill in the process.\u2019<\/p>\n<p><strong>Could do better:<\/strong> \u2018This year has seen what feels like an unusually high number of reputational crises caused by the behaviour of individuals. Think <a href=\"https:\/\/www.reuters.com\/business\/energy\/bps-search-new-ceo-extend-into-next-year-looney-probe-drags-2023-11-30\/\" target=\"_blank\" rel=\"noopener\">BP\u2019s Bernard Looney<\/a>, and the <a href=\"https:\/\/www.independent.co.uk\/news\/business\/tony-danker-cbi-misconduct-bbc-who-b2322473.html\" target=\"_blank\" rel=\"noopener\">CBI\u2019s Tony Danker<\/a>. The damage inflicted by an individual can hit at the very heart of an organisation\u2019s culture. If bad behaviour is tolerated at the top, or the organisation deals with it poorly, it calls into question the values and ethics of the whole entity.\u2019<\/p>\n<h3>Girls run the (PR) world, says Caroline Miller, founder and managing director at <a href=\"https:\/\/www.indigopearl.com\/\" target=\"_blank\" rel=\"noopener\">Indigo Pearl<\/a><\/h3>\n<p><strong>Winners:<\/strong> 2023 was the year that women ruled the world \u2013 and boosted economies globally. From Greta Gerwig\u2019s blockbuster Barbie movie success, to Taylor Swift and Beyonce taking live music to the masses on a scale never seen before, women are shifting the creative and economic dials. The summer of 2023 saw London turn pink with Barbiecore everywhere \u2013 the Barbie PR machine was inescapable and we were 100% there for it.\u2019<\/p>\n<p><strong>Could do better:<\/strong> \u2018Keeping on the female theme, one of the worst PR losers of this year was <a href=\"https:\/\/www.itv.com\/news\/2023-09-04\/keegan-recorded-saying-others-have-been-sat-on-their-as-on-raac-crisis\" target=\"_blank\" rel=\"noopener\">Conservative MP Gillian Keegan\u2019s ITV News microphone rant<\/a> over the Raac concrete scandal. While we don\u2019t know what was going through Keegan\u2019s mind at the time of the outburst, it\u2019s PR 101 to always maintain dignity and composure in front of the media. A lesson learned the hard way, and a reminder to all PRs when briefing clients.\u2019<\/p>\n<p><em>Want to be a winner in PR for 2024? Take note of these <a href=\"https:\/\/www.vuelio.com\/uk\/blog\/19-pr-and-communications-trends-you-need-to-be-ready-for-in-2024\/\" target=\"_blank\" rel=\"noopener\">19 key trends for the PR and comms industry<\/a> coming up this year.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s time to look back at some of the biggest PR wins this year as well as the campaigns and comms strategies that could have gone a lot better for brands, media personalities, and sports &#8230;<\/p>\n","protected":false},"author":423,"featured_media":145069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7365,7272,3531,3725,3729,1449],"tags":[],"_links":{"self":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/145058"}],"collection":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/users\/423"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/comments?post=145058"}],"version-history":[{"count":5,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/145058\/revisions"}],"predecessor-version":[{"id":145071,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/posts\/145058\/revisions\/145071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/media\/145069"}],"wp:attachment":[{"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/media?parent=145058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/categories?post=145058"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vuelio.com\/uk\/wp-json\/wp\/v2\/tags?post=145058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}