Insights Manager

KEY INFORMATION

JOB TITLE: Insights Manager

REPORTS TO: Insights Lead

DIRECT REPORTS: 2x Insights Executives

SUBSIDIARY & LOCATION: Vuelio, 79 Hatton Garden

COMPANY OVERVIEW

Access Intelligence is a tech innovator, delivering high-quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers, and the media.

The evolving Access Intelligence portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

Access Intelligence is an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

ROLE OVERVIEW

We are looking for an Insights Manager to support in managing our small Insights team and its clients. In this role, you will have the chance to work with a variety of sectors and clients in a rapidly growing team.

You will be responsible for overseeing the processes to ensure the quality of our media analysis report outputs, that all clients are properly on-boarded and that reports continue to provide best practice media measurement and evaluation. You will support the Insight Executives, by providing guidance and quality control and will manage the pipeline by reporting on commercial activity and production processes. You will support in reporting on and delivering against financial targets.

KEY RESPONSIBILITIES

• Implementation of client brief to set expectations internally and externally
• Manage workflow of the Insight Executives and support in coordinating production teams to ensure timely delivery of reporting
• Quality control and distribution of reports to clients
• Provide training and feedback sessions for production and operations teams
• Guidance for Insight Executives with client management and best practice measurement and evaluation
• Direct management of high-profile clients
• Some hands-on production of media analysis
• Support in commercial growth activity and opportunities
• Tracking and reporting of commercial activity and workflow processes
• We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

All staff have a responsibility and an essential role to play in safeguarding Access Intelligence’s information and that of its customers. You are required to take all reasonable steps to comply with the Access Intelligence Information Security Policy and the polices and processes outlined in the Access Intelligence Information Security Management System (ISMS).

PROFILE

Desired experience includes:

• Minimum of three years in Media Analysis / Insights management/ Account management
• Experience in, or knowledge of the PR and Communications industries is strongly desired
• Project Management experience
• Client / Account Management experience
• Line Management experience desired but not essential
• Use of CRM system, ideally Salesforce, and
• Work within PR/media analysis industry and knowledge of best practice frameworks.

DIVERSITY

We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

SALARY, BONUS SCHEME & BENEFITS

Salary £35,000-40,000 depending on experience

Benefits:
22 days holidays rising to 27 days with service
Life Assurance
Access to Dental Insurance (self-paid)
Perkbox Rewards Scheme