Media Researcher

JOB TITLE: Media Researcher

REPORTS TO: Research Manager

SALARY: £20,963

LOCATION: Farringdon / Chancery Lane, London, UK

COMPANY OVERVIEW

Access Intelligence is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of more than 3,500 global brands in the PR, communications and marketing industries. We help them understand what’s important to their customers and their brand as they navigate a constantly changing world of politics, news and social media.

At the same time, we provide practical tools and information they can use to ensure their communications are relentlessly effective in building awareness, reputation and engagement. Our evolving portfolio includes Vuelio, the platform that helps organisations make their stories matter; ResponseSource, a network that connects media and influencers to the resources they need, fast; and Pulsar, an audience insights and social listening platform. The world of communications, politics and influence is constantly changing, which is why we’re a first-mover, constantly investing in our people, products and services to keep our clients ahead.

ROLE OVERVIEW

This is a great entry-level role for a graduate with an interest in media, PR and communications.  Our Research Team is responsible for researching and verifying all the information on the software platforms we provide to customers and ensuring that customers can connect with the media contacts they need.  We can offer the opportunity to utilise and develop your research, organisational and customer service skills while building a career within a software business.  In the longer term, those undertaking this role may progress into management, customer support or data analysis roles.

KEY RESPONSIBILITIES INCLUDE:

• Handling customer enquiries in a professional and timely manner.
• Researching and compiling information (by phone and email and online) related to relevant media industry updates (things like magazine launches, appointments and departures on editorial teams).
• Inputting that information accurately into the Media Contacts Database in line with agreed performance targets.
• Reviewing enquiries from journalists, freelance media professionals and bloggers looking to connect with people in the PR world via the Journalist Enquiry Service to ensure the enquiries are sent out to the correct subscribers to prompt the best possible results for the sender and to reject unsuitable enquiries.
• Researching and verifying the social media data on our databases, building long term relationships with influencers and proactively sourcing new and upcoming social media channels.
• Putting together the Top 10 Blog Rankings and working on the leading Vuelio Blog Awards.
• Confirming industry news stories and writing up short alerts for our daily media industry newsletter (Media Bulletin).
• Putting together the Media Bulletin and sending it out to journalist, blogger and PR audiences – this involves working with html and external mailing systems.

Exact duties vary depending on the Research team to which the job holder is allocated, but we aim to ensure that team members move between the various teams to expand their knowledge.

WHAT WE ARE LOOKING FOR:

• Degree or equivalent
• Customer service experience
• Excellent written and verbal communication skills
• Proven ability to work well under pressure and meet deadlines
• Accuracy and attention to detail

REMUNERATION & BENEFITS

• Dedicated line management support with bespoke professional development plan
• 22 days holidays rising to 27 days with service
• Life Assurance
• Access to Dental Insurance (self-paid)
• Perkbox Rewards Scheme
• Pension (auto-enrolment after 3 months with 4% employer contribution)
• Opt-in Private Healthcare (after successful completion of probation)
• Quarterly Superstars! Awards Scheme
• State of the art in-house gym with company Wellness/PT manager providing free classes (from meditation to Spartan/HIIT workouts)
• A friendly and sociable environment with range of soft benefits such as fruit in the office, good coffee, Cycle Scheme and Friday drinks