FOI Case Management Software
Streamline your approach to Freedom of Information requests and manage the entire process in one place.
Vuelio makes dealing with public information enquiries more efficient and helps you remain fully compliant with the Freedom of Information Act 2000.
One streamlined workflow
As soon as a public information request is made, it’s automatically added to the system. From there, relevant team members are guided through the process with automated alerts and reminders, so you’ll never be surprised by a deadline.
Vuelio keeps a full audit trail of actions taken within the system, ensuring you can always demonstrate with evidence how every enquiry was handled.
Uphold your reputation
From capturing complex cases to issuing public responses and posting to an online disclosure log, Vuelio’s end-to-end service means you always deliver timely and accurate responses.
Reporting tools are built in to the platform, so you can immediately generate reports on the number and type of requests you’ve processed – as required by the Freedom of Information Act 2000.
Key Benefits to Vuelio Case Management Software
Legislation Compliance
Comply with legislation and corporate best practice to avoid criticism from regulatory bodies, fines for non-compliance and the wrath of your clients.
Consistency & Efficiency
Consistent approach to the management of even the most complex (multi- part) questions, and centralised access to full case audit trails, drives efficiency and reliability.
Analysis & Reporting
Support continuous improvement with root cause analysis and KPI reporting. Highlight where enquiries and complaints are coming from so that you can take the steps necessary to address recurring issues head-on.
Reduce Duplication
Reduce duplicate requests with the option to provide the public with access to an online disclosure log so they can review previously asked questions/answers.
Protect Reputation
Protect your reputation by delivering timely, consistent and accurate responses to demands for information.
Customer Satisfaction
Guarantee high levels of customer satisfaction and retention by efficiently dealing with their issues.
Vuelio Case Management Features
Capture
Record new cases automatically via a customised web-form, generic email address (e.g. FOI@), or with a manual entry.
Acknowledge
An automatic acknowledgement email is sent for all new information requests.
Assign
Cases are accessible via a dashboard and can be assigned to the appropriate Case Officer, or delegated to another department.
Stop the Clock
Record pauses and delays for an individual request. These are typically used when clarification has to be sought from the person who submitted the request.
Respond
Use one of the customisable templates to manually initiate communication, request further information, and apply exemptions when appropriate.
Engage
Involve internal subject matter experts in the enquiry, complaint or FOI request.
Categorise
Easily add data to the case and enable powerful searching by subject, directorate, status, case officer, date and other available filters.
Analyse
A powerful search and reporting engine enables recall of all cases for root cause analysis and KPI reporting.
Alerts
Keep track of the status of every case with traffic light warning system and reminders.
Disclose
Post completed responses to public enquiries to an online disclosure log.
Regulate
The automatically generated deadline (based on corporate guidelines for handling complaints or FOI and other regulations) ensures timely responses.
