Reinventions of approach and services is one of the biggest trends in the latest survey of in-house PR leaders, which found that 45% have made ‘significant changes’ and a further 41% have made ‘some changes’ to the way they operate since the start of the coronavirus pandemic.
A third (32%) of respondents reported feeling ‘very positive’ about the future of their business over the next year, with another 58% feeling ‘quite positive’. Only 24% had felt ‘very positive’ and 63% ‘quite positive’ at the start of the previous quarter.
Carta Communications founder and director Matt Cartmell said: ‘Our industry has now embraced what I call ‘perma-pivot’, in which any sense of stasis has been banished with leaders forever finding new ways to deliver their storytelling and reputation management capabilities. It’s never been a more exciting time to be working in the world of PR.’
Imogen Osborne, owner of The Pulse Business, is glad to see the spurring of innovation: ‘What a relief to see some good news in terms of an upbeat industry that has thrived on re-invention and is taking bold steps to maintain growth. At the start of the pandemic, many comms leaders spoke in cautious tones, daunted by the prospect of remote working and managing seemingly disparate teams. In fact, this new hybrid model is clearly producing results and makes a sound business case for constant innovation.’
To offer your own insights for the next PR and Communications Tracker, email Imogen Osborne via firstname.lastname@example.org.
Catch up on previous results from the PR and Communications Tracker here.