Journalist Enquiry Service trends send half of 2024

When to get in touch with journalists with your PR contributions throughout the year

Want to know what journalists need for their news and features? The ResponseSource Journalist Enquiry Service is a solid indicator of what is trending in the media as hundreds of journalists use it each month to get information for articles, expert comment, and much more.

We reflect on what has been popular on the Journalist Enquiry Service this year so far, and predict what will be high on the agenda for journalists during the second quarter and where you can gain media coverage.

Get your health pitches in early

The start of a new year means a focus on healthy living for many, and the word ‘healthy’ was the most popular with journalists sending enquiries to PRs. It appeared in 10% of the total requests throughout January, February, and March, and has seen a 6% increase in use this year.

Titles such as Women’s Fitness, Top Sante, the Daily Mail, GB News and BBC Good Food all sent enquiries during the first quarter of the year. Fitness, diet, weight loss, recipes, workouts and skincare were all included in these requests around healthy living.

The Health category as a result was the second most used by media professionals using the Journalist Enquiry Service, after Women’s Interest & Beauty.

Now? Health features may be a big part of New Year write-ups, but it’s a popular topic throughout the year – plenty of opportunities to get experts featured in national press and big consumer magazines.

Interest in AI continues to grow

The media’s interest in AI and the ways it will impact our lives has grown consistently for around the last eighteen months. ‘AI’ featured as a keyword in over 3% of all requests between January and March. It’s also seen a big increase compared to the first quarter of last year, with a rise of 51%.

Now? The interest in writing articles around AI has remained consistent – enquiries tend to focus on getting experts in AI to comment on issues and new developments, varying from AI therapists, to AI in business,to bringing AI into mining metals. You could get experts featured in titles such as IT Pro, The Next Web, Yahoo! News, Verdict, and The Financial Times.

Travel plans are being made earlier

Easter fell earlier in the calendar year for 2024 which might explain why ‘travel’ has been popular as a keyword in the first quarter, with journalists looking to cover places for people to get away in the school holidays. Over 5% of the total requests were for ‘travel’ and 2% were for ‘holiday’.

‘Travel’ did perform well as a keyword last year too, but this year we have seen an 11% increase. There has also been a 14% rise for ‘holiday’ as a keyword and the Travel category as a whole has received 5% more requests than this time last year.

Now? Requests regularly centre on information around holiday destinations or hotels to stay at but also experts to provide comment and case studies on travel nightmares.

Journalists from outlets such as PA Media, Sky News, The Daily Star, Bella, and BBC Travel have all sent enquiries. The Travel category and these keywords will only grow more popular as we head towards the summer, meaning lots of media opportunities to get your hotel featured or travel guide providing comment.

Trending topics to be ready for in the second quarter

Holidays and celebrations such as Valentine’s Day and Mother’s Day always generate a high volume of requests on the Journalist Enquiry Service. We expect ‘Father’s Day’ to be a key phrase throughout April and May, ahead of 16 June. In fact, we have already seen requests for it in the first quarter and this has led to a 8.5% increase for the Men’s Interest category compared to last year. Enquiries around Father’s Day are usually looking for products to review or gifts or experiences that Dads can enjoy.

‘Summer’ was the top keyword for the second quarter last year and is likely to perform well again this year. This can vary from summer fashion to summer drinks to summer holidays. Travel, as we already mentioned, will receive a lot of requests as a category but Arts and Entertainment should do well as we hit festival season with events like Glastonbury and Download festival. Food & Drink also performs well as a category from April until June, with journalists looking for information around days such as National BBQ day (16 May), National Cheese Day (4 June) and World Gin Day (10 June), plus experts within this sector too.

Finally, we are expecting quite a big rise in the amount of requests for the Sport category. The Euro’s kick off in Germany in June and Wimbledon will take place at the beginning of July. This is then followed, of course, by the Olympics in Paris. Expect requests from journalists looking for places to go to watch these sporting events, as well as experts or coaches with advice on taking up featured sports.

Find out more about what journalists want from PRs, and how Vuelio can help.

Horizon scanning for PRs

How horizon scanning can help with your crisis communications strategy

As shown by high-profile scandals that have hit the headlines recently – from the Post Office Horizon case, to the Boeing blow out – no brand is immune to crisis.

In our constantly connected world, a crisis could emerge from external factors like supply chain problems, misinformation, and data breaches, or from internal issues like information leaks, or staff misconduct.

With the right skill set and tools to prepare for all possible scenarios, PRs have a clear starting point on how to handle each type of risk.

Understanding, and planning for, risk

Horizon scanning tools offer a look ahead at potential problems, including what’s happening in the media, in politics, and what is on the minds of the public, seen through their online actions and reactions.

‘No tool offers a crystal ball, but asking the right questions helps you understand internal and external risk issues and how you may need to respond,’ believes management consultant and professional advisor Sarah Waddington CBE.

Media monitoring and social listening tools allow PRs and comms professionals to track their organisational reputation, competitors, as well as issues facing the industry. These tools empower you to pinpoint early signs of risk, as well as where your organisation fits within the unfolding stories.

Monitoring emerging issues, trends, and opportunities

For effective planning amid the 24-hour news (and social media) cycle, Vuelio’s unique media monitoring technology identifies risks, trends, and opportunities across your sector.

Monitoring your brand’s presence in the stakeholder environment helps you understand the immediate impact of any news story, and how events spread across mainstream news, online, and social media.

And as media topics can quickly spread to the halls of Government and diaries of legislators, Vuelio also provides weekly sector specific horizon scans and consultation updates for identifying upcoming events, as well as important discussions in Parliament.

These solutions uncover important signals among the static, helping you find relevant coverage and conversations relevant to your organisation and your stakeholders.

Strategic planning and controlling the narrative

Keeping an eye on real-time stakeholder conversations gives you the opportunity to answer quickly.

As research into the controversy surrounding brands involved with the 2022 FIFA World Cup shows, organisations linked to negative coverage need to react quickly. Leaving the story to play out – with hopes it will die down – risks other voices taking over.

For extra support with your reputation management strategy, our Insights team is also on hand to prove the value of your comms and help you understand the immediate impact of a crisis. They’ll also provide you with recommendations to support your future plan and strategy, including risks, threats, and opportunities.

Find out more about Vuelio Insights as well as our PR software for media monitoring.

Post Office Scandal

What PR lessons can be learned from the Post Office Horizon scandal?

The Post Office Horizon scandal continues to take up column inches and spark political debate.

What lessons can be learned from the ongoing PR crisis? And how did the story explode so quickly across ​multiple platforms?

We analysed media coverage, Parliamentary events, and online mentions of ‘Post Office scandal’ between December 2023 to March 2024 to better understand how the story evolved from an under-reported legal issue, to prime time TV fodder and social virality, to a topic debated in Parliament.

Read our case study to learn:

– How brand controversies move from platform to platform when left unchecked
– How a crisis strategy can mitigate the risks of growing controversy
– How horizon-scanning can help prepare for what lies ahead
– Why staying on top of both media and political conversations will help you identify the right stakeholders

Download ‘From TV, to headline news, to Parliament: How an ITV drama brought the Post Office scandal back into the spotlight’​.

Want to track your own media coverage and brand reputation? Check out Vuelio Media Monitoring and Insights

Springtime on the Journalist Enquiry Service

Springtime, outdoor activities, and AI: How to get featured in the media in April

Easter, Mother’s Day, and Valentine’s Day have been and gone, but there are plenty of opportunities for media coverage over the next month to make the most of.

Journalists are constantly looking for information, experts and case studies around topical issues, with hundreds sending requests every week via the ResponseSource Journalist Enquiry Service. We look at what was popular in March and how you can get featured in the media in April.

Springtime gardening and other outdoor pursuits

Last month, ‘Spring’ proved popular with the media, appearing as a keyword in 3% of the total enquiries. This is true of March, too. Requests from journalists covered a range of topics including fashion, beauty, cleaning, recipes, and weddings. Journalists sending these requests write for titles including Ideal Home, Yahoo! Life, Health & Wellbeing, and OK! Magazine.

Another keyword that ties in with Spring is ‘gardening’, and this increased in popularity from February, appearing in 4.5% of all requests last month. Enquiries were primarily for experts and advice on the best plants for garden privacy, rainwater harvesting, and how to use tea bags and eggshells in the garden. The MailOnline, The Sun, BBC Gardeners World Magazine, and House Beautiful all sent requests around gardening.

A new keyword on the Enquiry Service was ‘outdoor’ which appeared in just under 2% of the enquiries in March. Journalists and broadcasters were looking for outdoor dining sets, to outdoor tech and exercise ideas. Titles making these requests included The Daily Express, Grand Designs Magazine, and Homebuilding & Renovating. We expect all three of these keywords to perform well again in April, with scope for getting your experts and info featured in consumer magazines and national press.

AI and tech companies remain in focus

The interest in AI has stayed consistent on the enquiry service for over a year now. That was the case again in March, with just under 3% of requests being about ‘AI’. These are mainly looking for experts to comment,and included ‘What specific roles and skills will be under threat from AI in the near future’ and ‘Seeking AI experts for a piece on the defences you have against deep fakes on the internet’.

Journalists at trade titles such as Verdict, The Register, and IT Pro are regularly looking to cover this topic. However, there are also opportunities with national press outlets too with the Telegraph, Reuters, and the Financial Times sending enquiries last month.

Some of the major tech companies were also in focus in March with ‘Google’ cropping up in over 1% of the enquiries, and ‘Microsoft’ and ‘Apple’ just under 1%. ‘Fintech’ was also starting to crop up and could be a topic that gathers more interest with the media as the year goes on.

Skincare specialists, fitness professionals, and sleep experts

We predicted that ‘sleep’ could be popular in March due to World Sleep Day (19 March) and that turned out to be the case with over 1% of enquiries from journalists containing the keyword. These were mainly for experts, plus some case study requests. Cosmopolitan, Stylist.co.uk, The Independent, and The Guardian all sent enquiries around this topic.

‘Fitness’ was one of the top keywords in January and that happened again in March, as it appeared in just under 3% of the total requests. This might be tied into the London Marathon coming up, with journalists looking to speak to personal trainers, running coaches, and yoga instructors. The Health category benefitted as a result and was the second most selected after Women’s Interest & Beauty. 

Within that top performing category, ‘skincare’ was another topic of interest that we saw regularly in March, with over 1% of the total enquiries containing the keyword. Many were looking for products to use in Spring, as well as skincare experts and dermatologists to comment on specific issues.

Opportunities for PRs in April and beyond

With ‘Spring’ in full bloom now, we expect that it will continue to be a key topic for journalists, alongside the keywords ‘gardening’ and ‘outdoor’. Journalists tend to focus on getting experts in relation to gardening, while Spring and outdoor relate to general information. The UK media are likely to be looking ahead now for advice on what to do over the May bank holidays.

‘Fitness’ could be joined by ‘running’ as a keyword for April, with the London Marathon taking place. This could present an opportunity to PRs with fitness experts and running coaches. We also expect an increase for the Environment & Nature category, with Earth Day on 22 April. Journalists will be looking for climate experts for comment, so be ready to connect them with the relevant people in your roster. ‘Election’ could be a new keyword, too, with the UK local elections taking place in May. Related to what politicians are talking about now –  ‘energy’ could return as a keyword for journalists looking for contributions from PRs via the Journalist Enquiry Service following 1 April’s energy price cap reduction.

To connect with the media on these topics, and much more, check out the Journalist Enquiry Service, and the Vuelio Media Database

Find out more how Vuelio can help you gain and track your coverage in the media here

Rwanda Bill Point of Order

Point of Order: Will the Rwanda Bill ruin Conservative General Election hopes?

With huge costs, mounting opposition and doubts over effectiveness, the Government’s Rwanda Bill is arguably the key underlying force behind the current lack of unity within the Conservative Party. It’s a situation some have labelled as reminiscent of the Theresa May era, where chaos consumed Parliament.

With the General Election looking set for October, and the Conservatives falling behind in the polls, just how much of an issue is Prime Minister Rishi Sunak’s approach, and is the issue of immigration overall influential enough to detract voters?

Sign up to the Vuelio General Election Bulletin for updates on the race, and stay connected to key political stakeholders with Vuelio’s Political Monitoring and Political Database

The Safety of Rwanda Bill

The Safety of Rwanda (Asylum and Immigration) Bill in substance claims that Rwanda is a country to which it is safe for the UK to relocate asylum seekers. This is despite unanimous rulings from the Supreme Court that Rwanda is in fact not a safe country, as defined by the EU. The proposed legislation also acknowledges that the Home Secretary cannot confirm it is in accordance with the UK’s human rights obligations and seeks to disapply certain sections of the UK’s Human Rights Act.

Parliamentary happenings and progression of the Bill

At the end of 2023, Robert Jenrick resigned as Immigration Minister over the Government’s inability to be ‘tough’ on asylum and immigration policy, stating that the emergency Rwanda legislation ‘does not go far enough’. Although not a shocking move, some have labelled it a personal betrayal by Jenrick, with Jenrick also accusing Sunak of failing to keep his repeated promise to ‘stop the boats’. This move by Jenrick signalled the start of issues with party unity for Sunak and the Conservatives with other so called rebels quick to follow Jenrick’s lead and demonstrate opposition and rebellion.

As the Bill moved through the House and made its way to the Whole House Committee stage, Conservatives, Jenrick and Sir Bill Cash, put forward highly contested amendments that sought to ignore rulings from both domestic and international courts, remove input from the ECHR, and block suspensive claims against removal. The amendments were backed by some 60 Conservative MPs, including the likes of former Home Secretary Suella Braverman. Following this rebellion, former Deputy Chairmen of the Conservative Party Lee Anderson, and Brendan Clarke-Smith, resigned their positions in order to continue voting in favour of these amendments, and thus ultimately against Sunak.

In recent weeks, we have seen the Lords rebut the Rwanda Bill back to the Commons with amendments already rejected by MPs. As expected, delay to the progression of the Bill is likely, with Peers insisting that the legislation must have ‘due regard’ for both domestic and international law. Moreover, it is worth noting that the Conservatives do not have the majority in the Lords; a factor which is likely to further delay progression.

Despite the ongoing ping pong of the Bill between Houses, and it remaining stuck in parliamentary limbo, the Government seemingly had a minor breakthrough when it came to the issue of hotels being used for asylum seekers – a solution that was costing around £8.2 million per day to maintain. The Government announced that by the end of March, the reliance on hotels would be diminished, with 100 hotels being closed for asylum accommodation and reopening back to their normal use. Regardless of this, one day later, No. 10 declared a ‘migration emergency’ following the busiest day of Channel crossings since the start of 2024.

Response to the Bill and public sentiment

Despite the Bill passing its Third Reading with a majority of 44 in the Commons, it has long been apparent that the other parties are not in favour of the Bill as it stands. Labour has repeatedly demanded an impact assessment on the costs of the scheme, and the SNP Westminster leader Stephen Flynn has accused Sunak of seeking to ‘weaponise some of the most vulnerable’.

Apprehension towards the Bill has spread outside of the Westminster bubble, with 270 charities and expert organisations issuing a joint statement calling on Peers to reject the legislation, deeming it ‘deeply harmful’ and arguing that it ‘threatens the universality of human rights and is likely in breach of international law’. The lack of confidence in the functionality of the Bill is also felt amongst the public, with a recent poll by YouGov revealing that only 1% of voters believe that the Bill will stop the boats. Furthermore, another YouGov poll found that on the issue of immigration, only 10% of the public said the Government were handling immigration ‘well’, and 83% said they were handling it ‘badly’.

Context with other issues affecting voting intention

At the start of the year, the Centre for Progressive Policy’s (CPP) recent Local Economy Tracker revealed a widespread pessimism about the future of local economies – perhaps to be expected, considering that several local authorities have issued section 114 bankruptcy notices last year. A lack of affordable housing was also mentioned as an area of concern by 31% of respondents, and 25% mentioned concerns around poor wages or lack of good jobs.

At the end of February, the latest Ipsos Political Monitor not only revealed the Conservatives have the lowest percentage of voting intention since 1978, but also deduced that asylum and immigration were among the most important issues for voters. However, it is important to note that issues relating to the NHS, inflation and the economy ranked higher than immigration and asylum policy matters here. The NHS being number one priority for voters was also echoed in an article from The Guardian at around this time.

Threat of Reform UK

On 11 March, ex-Conservative Party deputy chairman Lee Anderson defected to Reform UK after refusing to apologise for claiming that Islamists had control over London Mayor Sadiq Khan. Following his move, Anderson took to X (formerly Twitter) where he provided his reasons for the move. Anderson said he believes in ‘protecting our borders and keeping immigration to a minimum’ and that ‘illegal migrants should be removed the same day they arrive here’. At around this time Anderson also took a leaf out of Farage’s book and said ‘I want our country back’. Considering that Anderson already resigned from his position within the party due to disagreement over the content of the Bill. His decision to leave the Conservatives could also be partly due to this.

Reform UK is a party founded by former UKIP leader Nigel Farage as the ‘Brexit Party’ in 2018. The party was re-registered as Reform UK in January 2021 and Richard Tice replaced Farage as he stepped down. With Reform’s slogan being ‘Let’s Make Britain Great’ and with its hard line on immigration, it has long been compared to, or deemed similar in tone to, the approach and policies of Donald Trump.

Given that immigration is currently one of the bigger challenges facing Sunak, it seems likely that Reform UK could prove a realistic threat to the Conservatives, but also Sunak’s credibility. It is also worth noting that its predecessor, the Brexit Party did not stand candidates against sitting Conservative MPs in 2019 due to an agreement with the then Conservative leader, Boris Johnson. Thus, with Reform UK candidates standing in every seat they offer an option to voters that didn’t exist in 2019.

Alongside this, recent YouGov polling found that in terms of voting intention, Labour is leading with 47 points, the Conservatives have 20 points, and Reform UK is polling not far short of the Conservatives with 13 points. Given that the same data taken in the middle of March last year saw Reform with just six points and the Conservatives with 27 points, the current ruling party are right to be concerned about where support is going, and for what reasons. In addition to this, the number of Conservative MPs standing down is the highest ahead of any General Election since 1997, with 63 announcing they are either not seeking re-election in the current constituency or standing down from Parliament.

Possible impacts of the Rwanda Bill

Since the introduction of the Rwanda Bill, unity within Sunak’s party has diminished and polling has shown a consistent decrease in support for the Conservatives. Meanwhile, Reform UK has taken advantage of Sunak’s inability to convince his party, Parliament and the voters that this Bill will work, and are set to take votes from the Conservatives. However, it is also key to remember that polling has suggested that immigration and asylum policy are not the biggest issues facing voters at this time, and with issues relating to the NHS, inflation and the economy ranking higher in priority for voters it is clear to see a discrepancy exists here between the public’s priority concerns and the current concerns facing the Conservatives.

Despite this, it is wise to be apprehensive about the Rwanda Bill and the Government’s current stance on immigration policy for several reasons of principle:

(1) The Supreme Court unanimously held that Rwanda was not a safe country to which asylum seekers should be relocated – the Bill is extreme in that it directly challenges a very clear ruling of this.

(2) While the Bill seeks to disapply certain human rights obligations in domestic proceedings, it does not alter the fact that the UK still has obligations here under international law.

(3) It is fair to argue that this idea of limiting or de-legitimising the role of such courts is often associated with authoritarian governments and can be criticised for undermining concepts such as judicial independence and the separation of powers.

Vuelio Political Monitoring gives you full visibility of everything that’s happening across Government, Parliament, stakeholder organisations and social media, delivered in a way that works for you – find out more

Alexander Larman interview

‘Harmless, but fascinating’: The Spectator World’s book editor Alexander Larman on covering the UK royal family

Alexander Larman, books editor for The Spectator‘s world edition, has covered the royals for a number of years now, both in his journalism and as an author. He has written about the current turbulent times and issues, as well as approaching the subject from a historical angle, showcased in the final book of the ‘Windsors trilogy’ series, ‘Power and Glory: Elizabeth II and the Rebirth of Royalty’.

We chatted to him about the enduring interest in the royals, the commissioning process at Spectator World, and the benefits of relationship building between journalists and PRs.

Alexander Larman

Having written extensively on the royal family, both as an author and a journalist, what makes them so fascinating to write about?

I’ve never been a royal family obsessive, and in fact, in the introduction to ‘Power and Glory’, I explicitly out myself as a non-monarchist, which I think may ruffle a few feathers. They’re far more interesting to write about if you don’t come at them from the perspective that they have a god-given right to exist, because then you get to ask questions that more respectful chroniclers tend to steer clear of. Why wasn’t the Duke of Windsor interned or jailed during WWII? (He was clearly a traitor by any conventional definition of the term.) Why do we still subsidize the royals with taxpayer money? Why has the recent Kate Middleton story obsessed so many people? 

The answer is because it’s a grand narrative. Unlike politics, which is soap opera but liable to mess up our lives if handled the wrong way by the wrong people, the royals are essentially harmless but fascinating, history writ large. And the fact that they’re useless at concealing their rows and disagreements is hilarious, too.  

What are you looking for content-wise at Spectator World?

A trade secret is that very few working journalists are particularly brilliant writers. This is doubly, even trebly, true in the fields of literary and arts criticism. A lot of people can put together a pithy or witty sentence or two on social media, but to be able to review a book, film or exhibition in an erudite and literate manner, with a genuine understanding of context and history? Nope, that’s a rare skill. 

I have a broad monthly section to fill at the Spectator World, and I am in the fortunate position that because I’m so limited, I only commission the people who can write really well about fascinating subjects. And they do exist, from household name authors to brilliant young women (they’re always women in my experience) in their twenties. I’ve been doing it since 2021 and it’s the thing, apart from my own books, that I’m proudest of professionally.

You also do freelance work as well, what are the pros and cons to working freelance alongside a permanent job?

It’s a necessity. I realised years ago that I needed to earn a certain amount a year in order to enjoy the same kind of lifestyle as my peers – and I’m not talking about holidays in the Maldives or a second home in Cornwall, just being able to go out for the odd meal and keep my wonderful daughter Rose in toys and the occasional treat. And you have to do an awful lot of work in order to make that happen. Journalism isn’t well paid, unless you’re writing for the New Yorker and the like, and this isn’t likely to change any time soon, either.  

I’m relatively lucky these days in that I’m a known quantity thanks to my books and journalism, so I haven’t had to scrape about for work for a few years. But before, say, 2019, times were very tricky. It’s often feast and famine in this industry and I can’t say I relish the prospect of the latter again.

What’s the best way for PRs to get in contact and work with you?

Phone calls never work unless I know you personally – sorry, but that’s the truth in my experience. Email is fine but impersonal, unless again there’s the personal connection, a reply might take a while. Make the effort – ask me out for lunch/coffee/a drink, and come armed with stories, potentially a few writers for those stories. Be professional, engaged, and good company, and we’ll hopefully have a great working relationship. But I’m insanely busy at the moment so we’re looking at June at the earliest (sorry!). 

Connect with Alexander via the Vuelio Media Database, and get pointers on what journalists want from PRs, and more ways Vuelio can help, in this blog post.

Do you have a license for that

Want to share your media coverage, but struggling to make sense of UK copyright laws?

CIPR Midlands’ Licensing Roundtable, chaired by CIPR President Rachael Clamp, brought together Reach plc’s Fergus McKenna, NLA’s Josh Allcorn, CLA’s Ossie Ikeogu, and Vuelio’s Chris Wheeler to provide a rundown of the ins and outs of copyright for PRs.

While ‘there’s nothing straight-forward when it comes to licensing’ – as Ossie admitted – here is our quick guide to keep you on the right track when sharing your coverage.

CIPR Midlands Licensing Roundtable panel

Why do PRs need to know about this stuff?

‘The way we get notified of coverage is completely different now – no scanning the papers in the morning for the right words,’ said Rachael.

As well as protecting PRs from sharing content in the wrong way (and racking up fees as a result), licensing protects publishing. And every creative industry, including PR and comms, needs published content.

‘Licensing is a very important part,’ said Reach plc’s Fergus. ‘Most people’s engagement with us now will be through an app, and not directly through our printed papers or our websites.

‘Publishers need to be wary of how they manage their IP, and get the most value they can from their content. That’s why licensing organisations are vital – I don’t know if publishers would have the bandwidth to do what they do for us’.

Josh added: ‘Publishers need the PRs for the content, the publishers need the licensing bodies because they don’t have the bandwidth – we’re all part of this content ecosystem. We need each other’.

Why are there two licensing orgs in the UK, and do PRs need to be members of both?

As the panel acknowledged, some other countries are served by one all-encompassing licensing organisation, but the UK has two. Why?

NLA initially began in the mid-90s as a venture between the Financial Times and the Telegraph in a bid to find an easier way of allowing PR agencies, among others, to reuse and share their content.

‘As a comms practitioner, when you send out PR, you want to hit as broad a market as possible,’ explained Josh. ‘For publishers, there’s a broad range of rights. The NLA became a more efficient vehicle to put all that activity in one place.’

The CLA is a complimentary service, explained Ossie. But don’t get the two confused.

Formed in 1983 on the basis of Government recommendations to standardise copyright and collection of fees, CLA covers ‘everything from printed to digital formats, books, magazines – that’s our remit,’ said Ossie.

The NLA, in comparison, covers newspapers and a selection of magazines and media sites.

Wouldn’t it be easier to just have one governing licensing body in 2024? Maybe – but as Vuelio’s Chris explained:

‘There are PR clients who don’t need everything, so there are benefits to having two – less unnecessary content; more streamed down. Anything that makes this a simpler process for all is better.’

How can Vuelio help with licensing?

For support with the above – Vuelio serves as an ‘intermediary for clients and copyright organisations,’ explained Vuelio’s Chris.

‘We deliver all those clips through. Our role is reporting back to the CLA and NLA for clients – that’s what we do on a monthly basis for NLA, and quarterly for CLA.

‘We become an advisor for many PRs in this respect. We help them decide what they need. Our clients may want to monitor themselves and their competitors, without everything else. It’s about focusing on what PRs need, and getting fairness and transparency in the pricing as well.

‘We catch up regularly with the licensing bodies to understand the difficulties for our clients, and be the voice of PRs. We’re aiming to get to the point where the pricing and structure is understood by all, so it doesn’t feel like one party is inflicting something on the other.’

Should PRs be wary of the NLA and CLA?

No, said all panelists – licensing organisations are here to help both sides of the PR and media ecosystem.

‘These organisations aren’t just waiting for an infringement – you can have a chat with somebody if you need help. Much like setting up with Vuelio, it’s about finding the right thing for each circumstance,’ said Rachael.

Where copyright gets complicated…

So far, so good – but what about the more confusing parts of copyright law? With the way content is shared constantly evolving, a number of scenarios were brought up during the session. The panel had answers for each:

Sharing coverage on social safely

‘The social media explosion a few years ago muddied the waters because of how the platforms share content,’ said Josh from the NLA point of view.

‘Sharing a link to digital content on socials – there’s no IP on that. And if I want to put a link on my site, that leads traffic back to the publisher, so that’s okay, too. On X, if you’re retweeting and sharing a publisher’s post, you’re absolutely fine.’

‘But taking a headline from the article when sharing – you do need a license.’

Reach plc’s Fergus agreed: ‘If you are amplifying a publisher’s communication, they’re going to welcome that. But using the IP yourself, that’s where there is a copyright issue.’

‘Unfortunately, the CLA license doesn’t cover any social media use,’ added Ossie. ‘From my understanding, that’s been something of a minefield, we haven’t got the okay from our publishers yet. But rest assured that’s something that’s brought up every year.’

As summarised by Rachael – if you’re sharing, liking, or reposting content – that’s engagement for the publisher, and okay. But if you’re sharing for your own engagement, like a quote repost on X, you’ll need a license.

When a publisher uses your press release

As explained by Josh – if the publisher makes an alteration to the copy, the copyright moves to the publisher. With no alteration to the press release, the PR would likely need no license for sharing.

However, speaking from Reach plc’s point of view, Fergus pointed out that publishing can change the ownership: ‘The act of publishing takes on certain copyright protections. If we publish it, those are our words, that is our article. We would see that as being our piece.’

But don’t worry – Vuelio makes this very simple so you won’t get into trouble:

‘There are websites that publish press releases word for word, but Vuelio excludes them from monitoring – that wouldn’t be considered content.’

The grey area of Google Alerts

Google Alerts has changed the way coverage is shared with PRs… and sparked yet more questions around copyright.

‘We would regard a snippet that does contain a headline, or some of the text, as sharing and, in effect, as copyright infringement. And that’s where the CLA license would come into effect,’ said Ossie.

Josh agreed: ‘We have to be aware of the changes and how content is pushed out into the market. Google is obviously a free service – we have to determine what should be protected by copyright and what isn’t. A link isn’t serviceable, but an alert from Vuelio is copyright protected.

‘We are constantly looking at how technology changes and making sure our licenses are fit for purpose.’

For how Vuelio can track your coverage and ensure you’re sharing with your clients and colleagues correctly, find out more about Media Monitoring.

Find extra on the NLA in ‘The PR guide to the NLA’.

WITA Powerlist reception

Celebrating powerful women in trade associations 2024

Vuelio was proud to be a sponsor of last week’s Women in Trade Associations Powerlist reception, celebrating the accomplishments of women making a difference throughout the sector.

Those acknowledged by the TAF, the Confederation of British Industry (CBI), and the Federation of Small Businesses (FSB)’s powerlist were invited to this celebratory event at Space14.

Emily Wallace TAF

‘What I am struck by is what an incredible opportunity we have in this room, with the most inspirational and powerful women in associations,’ said TAF CEO Emily Wallace.

‘There’s a real challenge for trade associations to support female entrepreneurs and female-led businesses. Let this be the start of something. What more we can do to become more powerful advocates for women in business in the UK and support ambitions for growth?’

Nicola Bates WineGB

WineGB CEO and head judge for the powerlist Nicola Bates highlighted the importance of gender balance within organisations, acknowledging that ‘we still have a huge amount to do in the industry’.

She also took a moment to highlight the work of previous generations of women:

‘On the personal side, I really want you to think about the woman who helped you the most in your life. She might be someone in your family, she might not. I believe we stand on the shoulders of giants.

‘We’re so fortunate to be born at this point, we’re so fortunate to be working in this country, in the West, at this time. There are so many problems in terms of women’s rights, and we happen to be here and able to advocate for our sectors.

‘Fifty years ago, this room would not be full.’

Ayesha Patel

Ayesha Patel, sector policy lead (domestic and international) at the Department for Business and Trade and judge for the TAF Awards, paid tribute to the hard work of everyone gathered in the room:

‘Not only does this event, and this list, shine a light on your extraordinary leadership, but also on the job that you do in representing your industries and sectors, as well as engaging with us in Government in the most invaluable and constructive way.

‘As a woman, may I also thank you for setting such a strong example of leadership, tenacity, and integrity for all of us, particularly in the most challenging circumstances and environments when the work is never, ever done. We all know the importance of representation, role models, and advocacy, so congratulations to all of you, and thank you for all that you do.’

Emelia Quist

Emelia Quist, head of policy research at the Federation of Small Businesses (FSB) spoke about the most positive parts of her job:

‘One of the things that I have to do in my role is look at survey data and see what women-led businesses are doing, and I also get to meet our members. It gives me energy to be in a room with women and drive policy change. I’m really glad to be here this evening, getting to meet so many wonderful people.’

Liz Banks CBI

‘We know how impactful trade association members can be, to drive policy change, to offer advice and support directly to businesses, and to overcome challenges, and seize opportunities – whether that’s meeting net zero targets, or meeting societal challenges in your particular sectors,’ said Liz Banks, campaigns & communications director for the Confederation of Business Industry (CBI).

‘Among the applications there were so many inspiring stories of real impact and ambition – folks rolling up their sleeves, not accepting the status quo, and getting things done.

‘On behalf of CBI and TA, thank you for creating this opportunity to celebrate all these women.’

Check out the full Women in Trade Associations Powerlist 2024 here.

How to navigate the storm of crisis

How to navigate the storm of a PR crisis

Is your organisation prepared to handle the top global risks predicted for 2024?

From the far-reaching impacts of geo-politcal conflicts, the threats of misinformation, or values-based mismatches between audiences, the possible sources of future problems are numerous. But they can be planned for.

As part of the webinar ‘Preparing for the unexpected – redefining communications strategy’, Wadds Inc.’s founder and managing partner Stephen Waddington shared extra pointers for navigating crises.

Read on for ways to get internal stakeholders onboard and how to bring international teams together.

How do you educate the leaders of an organisation about their roles in crisis comms planning?

Crisis response is part of any leader’s role. Planning, training, and regular testing for key management team members should be part of an organisation’s risk preparedness. The frequency of these activities depends on the organisation’s operational context.

Horizon scanning is a helpful tool to alert management to the range of risks around an organisation.

How do you manage risk in an environment where there is a high level of staff turnover?

An organisation’s governance should include a risk register and a robust training programme. These safeguards protect the organisation from operational issues such as staff turnover.

What are key observations on the dovetail between operational and reputational risk?

The nature of operational risk within an organisation should be well understood. Areas of crisis preparedness and response will typically be led and managed by operational teams. Reputational risk is more dynamic and depends on the operational context and markets in which an organisation operates. It should be reviewed frequently as part of the analysis for a risk register.

What advice do you have for helping global teams respond to crises and keeping teams joined up?

The robust capability of the corporate communications function to respond to issues and crises as part of an integrated organisational response is a legacy of the COVID-19 pandemic. Communications teams tested crisis plans and their execution in terms of technology, media, and processes.

How can you mitigate risk for organisations that are dealing with issues that have the potential to polarise stakeholders?

This is a critical contemporary issue for corporate communication and management teams. Political and societal issues must be balanced with business imperatives and values or purpose-driven leadership. We’ve developed a decision-making framework to support this activity.

Do you have a recommendation to manage a crisis simulation within a comms team?

We work with Polpeo, a UK crisis simulation company led by Kate Hartley. Its virtual environment can simulate a full-blown crisis in a safe setting. Polpeo combines technology and expert practitioners to train and test a corporate communications or management team.

For more on managing crisis, download the accompanying white paper ‘The evolving nature of crisis communications management’ and watch the webinar ‘Preparing for the unexpected – redefining communications strategy’.

Want to start scanning for crisis sources? Find out more about Vuelio’s Media Monitoring.

Webinar write up

Are you prepared? It’s time to redefine your crisis communications strategy

It’s impossible to plan for every future crisis, but having a comms plan in place is a must-have for every organisation in the current climate.

To help with this, we teamed up with Wadds Inc. founder and managing partner Stephen Waddington for the webinar ‘Preparing for the unexpected – redefining communications strategy’.

Watch the webinar here.

Stephen shared the lowdown on risks you need to know about this year, how to identify potential problems sources, and how to prepare for what’s ahead.

If you missed it, don’t fret – here are some of the key points covered:

Risk has changed – here’s how to keep up

2024 has already been an eventful year, and the tried and tested comms plans of the past need to be updated – it’s time to adapt with the changing world PR communicates with:

‘We are operating in a complex geopolitical environmental and societal perspective,’ said Stephen.

‘Organisations have had to humanise how they communicate with the public as a collective response to COVID-19. Initially, this was related to mental health and wellbeing, and then the wider societal context, including Black Lives Matter and Roe vs Wade. Three years on, this has resulted in a new area of crisis.’

Quote from Rod Cartwright

Stephen shared advice from Rod Cartwright, special advisor to the CIPR Crisis Communications Network:

‘Risk registers, heat maps, and risk appetite statements are essential for any organisation. But they are also only the start…’

Responding to crisis

The three tenets at the core of any crisis response according to Stephe are monitoring, testing, and then centring your comms:

‘Crisis comes with maining public trust, coordinating a complex stakeholder environment, and holding leadership to account.

‘Preparedness is tested through simulation exercises where we can spot gaps in capability, and we can put teams under pressure to help develop plans. Finally, we can make use of our ability to continually monitor, and horizon-scan’.

‘Media monitoring and social listening tools allow us more than ever to understand the public and social sphere and identify those behaviours around a crisis event’.

Future reading

Stephen highlighted some useful resources to bolster your crisis planning:

– Vuelio and Wadds Inc.’s latest white paper The evolving nature of crisis communications management
– The CIPR Crisis Communications Network’s Drafting a Crisis Communication Plan
– The National Protective Security Authority’s Reducing Insider Risk Toolkit
– The World Economic Forum’s Global Risks Report for 2024.

For much more on the top risks to plan for this year and beyond, as well as strategies for tackling crises as they unfold, as well as the fallout, check out our white paper.

Want to know more about media monitoring and social listening? Check out solutions from Vuelio and our sister brand Pulsar.

Jeremy Hunt Spring Budget

Jeremy Hunt’s Spring Budget for ‘long-term growth’

This is a post from Michael Kane, Henry Welch, and Helen Stott on the Vuelio Political team.

Years before he became Chancellor of the Exchequer, Jeremy Hunt advocated cutting corporation tax by nearly a third in the 2019 Conservative Leadership Election. For a politician viewed primarily as a safe pair of hands- particularly significant given he has been a frontline political figure since 2005 – this leadership campaign perhaps represents the best read into Hunt’s personal and moral priorities. Fast forward to 2024, and Hunt has delivered his second Spring Budget – a year and a half on from his initial appointment as Chancellor to be that safe pair of hands.

While the Government’s focus on tax cuts in the Spring Budget might be intuitive given Hunt’s policy platform in 2019, it’s also borne out of external factors, with the Conservative’s needing something to overturn a 20-plus poll gap to Labour. It could be a move to differentiate the Conservatives and expose Labour’s perceived weakness on tax and spend – a defensively reactive and politicalised budget given the impending General Election. Testament to this, the Civil Service transcript of Hunt’s address to Parliament removed ‘political content’ 27 times.

Nevertheless, while Hunt’s Budget may set up some attack lines for a future General Election, it leaves the Conservatives exposed due to its apparent failure to energise their base and its implications for struggling Local Government and wider public services. Altogether, there is some reasonable doubt over whether this actually changes anything.

A General Election budget?

With a General Election looming, it might be expected that the Government’s Budget will focus on pre-empting moves from the Opposition. Significantly, the Conservatives moved to adopt several of Labour’s tax raising policies, such as reforming the non-dom status and extending the Windfall tax on oil and gas. The Conservatives may have joked that Labour were using the ‘non-dom tax’ to fund all of its new public spending, but now the party will not have a chance and has been forced to fund reforms through ‘future savings’. Instead, this money was used to cut National Insurance (NI). This could be seen as a progressive move, with NI only affecting working people, moreover, this focus on cutting personal taxes is in sharp contrast to Conservative Governments of recent years. Labour has so far said it will keep the reduction in NI, and any attempt to increase it within its first term of government would likely be deeply unpopular. But this leaves Labour with the problem of how to improve public services (or at least stop them from continually declining) while having decreased tax revenues.

However, the Government did not stop there as through the Spring Budget, the Conservatives established NI as a clear dividing line against Labour. With a pledge to scrap the ‘double taxation’ of NI and income tax, the Conservatives put the ball firmly in Labour’s court. Labour may have supported the move to cut the tax last week, but is not willing to be drawn into the Government’s plan to abolish it completely. Labour has instead accused Sunak of parroting his predecessor Liz Truss with an unfunded commitment that would cost £46bn a year. Labour’s point may prove an

economically prudent position with Paul Johnson, Director of the Institute for Fiscal Studies (IFS), saying Hunt’s pledge is ‘not worth the paper it’s written on’ while it is not funded. However, a key question could be, will the Government’s message of tax cuts speak to voters during the election campaign – especially given that Labour’s financial policies receive a significant amount more scrutiny than the Conservative’s during an election period.

When speaking about the economy, it is important to remember that Government finances do not work the same way as household finances (an analogy that Labour was criticised for earlier this week) – and the way that politicians talk about money should not always be interpreted literally. For example, conversations about tax and spend – particularly over the past six months – have been dominated by the notion of ‘fiscal headroom’, but in reality this is quite an abstract and complicated idea. Headroom is the amount the Government is able to spend and still theoretically meet its fiscal rule – to have debt falling as a percentage of GDP by the end of five years – according to OBR forecasts. Nonetheless, the Government’s fiscal rules are not concrete economic laws, but are self-imposed and somewhat arbitrary. Much like prior to 1997, Labour have decided to follow these arbitrary rules in an appeal to be seen as the stable party of business. This leaves the Conservatives in the position where they can almost dictate aspects of Labour policy by using as much of the ‘headroom’ as possible.

Failing to energise the base

The last fiscal event prior to a General Election is normally seen as a way to rally the supporter base and ensure core voters get out knocking doors. There is no guarantee that this Spring Budget will constitute the last fiscal event before the election but everything the Government does now will be scrutinised with a future GE in sight. With this in mind, at this Budget the Government had to juggle sound economical and political moves. This is due to the precarious economic position of the country, with the Office for Budget Responsibility forecasting 0.8% growth for 2024 and growth not set to surpass 2% in the next five years.

This meant that Hunt and the Conservatives have been constrained in their attempt to vitalise their base, with Labour, the Liberal Democrats, and Reform UK all lurking. Some in the Conservative Party were upset that there was not more done to target core Conservative voters, with tax cuts aimed at workers rather than pensioners – for instance, this is best encapsulated by the lack of focus on income tax or inheritance tax. Additionally, the move to abolish the preferential tax regime for Furnished Holiday Lets may also be unpopular with richer Conservative voters in the South West and South East of England. This may lead to future issues with members and supporters out door knocking and the Conservative’s will be keeping a keen eye on this at May’s local elections.

Public services and Local Government

A major question at the election will be a simple one: do people feel better off after 14 years of Conservative rule? The decline of British public services over the last decade, from overcrowded prisons to record NHS waiting lists, may give a simple answer. The importance of public sector improvements was hammered home by pre-Budget polling with YouGov finding that 57% to 27% of respondents prioritise public spending over cutting taxes

Many will be disappointed that the Chancellor has effectively paid for tax cuts in the present by pencilling in public spending cuts for after a General Election, as pointed out by economists. The IFS estimates that sticking to current spending plans would require cuts of around 3.3% a year to unprotected services (such as courts, prisons, and Local Government), which will be extremely difficult after over a decade of austerity. This has left a future Government in a very difficult position with these planned cuts prompting IFS director Paul Johnson to accuse both the Conservatives and Labour of a ‘conspiracy of silence’ around the scale of challenges facing the country after the election.

One area that is particularly struggling is Local Government, which provides some of the most vital frontline services; such as social care, housing, and education. This past year has seen a slew of local councils declaring effective bankruptcy, and analysis shows that over a third of local councils could go bankrupt in the next five years unless they make serious cuts. Last week saw Birmingham City Council make the unprecedented decision to raise council tax by 21% over the next two years – which is normally not permitted without a public referendum. The Government has, to a certain extent, been able to shift blame for the crisis in Local Government, as analysis shows that cuts have hit Labour-run councils the hardest. The Conservatives have been able to point to other other factors such as corruption and financial incompetence. Nonetheless, Labour will be unable to position itself this way, and will have to reach a sustainable funding settlement for Local Government, or risk serious disillusionment from voters forced to pay higher taxes for declining public services. In this regard, the challenges faced by Local Government and wider public services are challenges that cannot be avoided by both parties either.

Political implications

With a General Election at most ten months away, the important question is has this actually made any difference for the Conservatives? One of the takeaways may be clarity around the date of the election. Prior to the Budget, in a move that was probably more politicking rather than sincere, Labour Shadow Minister Jonathan Ashworth bet on live TV that there would be a Spring election. Nonetheless, following a disappointing reaction to measures announced, and no significant positive movement in the polling, many Conservative MPs now believe that there will be an Autumn election.

The immediate reaction to the Budget has been very bad for the Government. An Opinium poll has found that the Conservatives have dropped two points since the Budget, while 31% of respondents said they believed taxes had gone up despite the NI cut, with just 17% believing they had gone down. While perhaps less scientific, a huge 93% of respondents on the Daily Express’ post Budget poll have said they do not believe it will leave them better off. YouGov highlights that although many are in favour of the big announcements at the Budget, more people believe that it was unfair, unaffordable, and will leave the country and families worse off. Significantly, the public preferred Labour’s policy on the non-dom status by 52% to 21%, indicating the population’s concerns around public services.

This is where there may be a disconnect between current Government policy and voter’s priorities. When the Conservatives were elected in 2010 and in 2015, the country was arguably willing to stomach a period of austerity in the belief that a previous Government had overspent. The election of Boris Johnson and his big spending, levelling-up agenda signified the end of this period and therefore, there is some doubt over whether Hunt’s moves to cut spending to fund tax cuts will speak to the concerns of voters.

With this the ‘greatest tax-raising Parliament since the Second World War’ and 75% of councils expecting to introduce the maximum increase of Council Tax, Westminster might be forgiven for thinking that the Conservatives are shuffling the deckchairs on the Titanic.

Download Vuelio’s Spring Budget Summary and Stakeholder Reaction report for more, and sign up to the Vuelio General Election Bulletin for updates. 

Women in Trade Associations 2024 Power List

Women in Trade Associations Powerlist 2024

The Trade Association Forum (TAF), the Confederation of British Industry (CBI), and the Federation of Small Businesses (FSB) have teamed up to highlight the achievements of women in trade associations with the 2024 Powerlist.

Chair and head judge for the Power List was WineGB CEO Nicola Bates, with a panel including:

– FSB deputy head of media and communications Anna Slater
– CBI campaigns director Liz Banks
– TAF vice chair and British Educational Suppliers Association deputy director general Julia Garvey
– TAF secretariat Aoife Doherty

Celebrated on the list are women from sectors including built environment, business, culture and leisure, defence, education, energy and environment, engineering, food and drink, finance, health, manufacturing, media, retail, transport and technology.

The full powerlist can be found here on the TAF website.

Vuelio was proud to partner with the Trade Association Forum to host a drinks reception to champion female leaders in trade bodies with an aim to promote and celebrate their achievements, and encourage the next generation of women into the association sector.

The reception brought together female association leaders from across the UK and from all sectors of the economy at Space14 on Thursday 14 March – here are words from key speakers at the event.

International Women's Day 2024

International Women’s Day: There’s still work to do on gender equality in PR and comms

Bringing true equity to every workplace should be an automatic and unquestioned focus for each day and not just International Women’s Day when it rolls around each year. But recognising the occasion is still important, as it provides an opportunity to reflect on how PR and comms is doing on equality, and where it’s still falling short.

CIPR’s PR Population Report, produced in partnership with Chalkstream, found that 66% of PR practitioners below director level are women. This number goes down at the senior level – with only 46% of those in leadership positions identifying as women. The story made for stark reading – careers can stagnate, or stop entirely, when opportunity dries up.

Here are reflections on where PR and communications is on gender equality in 2024, with a hope for more strides forward when we get to IWD 2025.

Gender equality: What’s getting better…

Ronke Lawal, Ariatu Public Relations: ‘There are so many unique and outstanding voices now that go beyond the “old guard” that for me is exciting – I just wish they were all visible.’

Megan Boyle, TAL Agency: ‘I started working in content and PR about nine years ago, and the biggest hurdle then was a lack of client-facing women in meetings. Whenever there was a face-to-face meeting with a big client, it was always the heads of departments who went, which were all men.

‘Since then, the pandemic hit, which I think has really levelled the playing field when it comes to women being able to showcase their strengths and abilities; the world had no choice but to give up face-to-face meetings! With technology facilitating remote working, the floodgates have opened to allow women to step into more senior roles.’

Sophia Iqbal, Roland Dransfield: ‘The younger generation (including myself) are braver than ever. In just a few years I’ve seen women strive for anything they want in their careers because the amount of people telling them they can’t do it has lessened massively.

‘In the agency world, I’ve seen women be supported into senior roles more and more, which gives me hope.’

Sandish Shoker, Tank: ‘The industry is definitely becoming more diverse, however there’s still a way to go. Research from 2020 found that 91% of those working in PR were white – a pretty staggering statistic.

‘Businesses should look to address this wherever possible, as the most successful PR campaigns are often the ones that truly represent the society we live in. For example, the recent Dove advert featuring women of all ethnicities, sizes and heights showcased how brands are now thinking about their marketing.’

Elena Rose Bunbury, Hatch: ‘Networking is a huge factor that has changed the industry for women, specifically LGBTQ+ women also. We’ve learnt to come together regardless of our job titles or the company we work for to share tips, contacts and more. When women build each other up and work together good will always come from it.’

Where there’s still plenty of room for improvement on equity…

Jessica Pardoe, Source PR: ‘There are still a lot of speaker panels that consist only, or around 90% of white men. While I’m not discrediting anyone’s authority to talk, our industry is a pretty diverse one, so it would be great to see that represented more by more BAME and women speakers being given opportunities like these.’

Kelly Gilmour-Grassam, Making You Content: ‘Imposter syndrome! I still struggle with this even after 10 years of running my business and I know I’m not alone. Investment into initiatives that build soft skills, like public speaking and leadership, could go a long way towards helping young women have the confidence to step up in this sector.’

Rebecca Lury, Pagefield: ‘The working culture has become challenging – accounts of sexual harassment in Westminster is putting women off getting involved in politics and public affairs, and the same is true of the media world where stories of journalists to avoid circulate regularly.’

Amanda Kinbrum, Fresh B2B: ‘Unconscious gender biases are still present. On the agency side, we need more data transparency around female leadership representation and pay equity. The disproportionate number of males in leadership teams on the clients we service indicates there is still an uphill climb in achieving influence for women.

‘I also encounter subtle biases, like surprise that a woman in marketing holds an engineering degree. We also once had a client who would only give eye contact and address my male business partner – despite me being the MD and decision maker! We have to work much harder to prove our expertise and abilities.’

Mel Stark, Stark Comms: ‘There is still a lack of senior-level female mentors and role models to offer guidance to women rising through the ranks. Women must push back against stereotypes that relegate them to only junior support functions versus strategy and management opportunities. Many women struggle to maintain confidence and learn to self-advocate for raises and promotions.

‘While progress is being made, women must continue supporting each other, speaking up, and leveraging their talents to shape an industry that better fosters their success.’

For more from our these PR experts, check out their advice to women starting their career in PR and communications here

IWD 2024

What advice would you give to women joining the PR and comms industry in 2024?

While the PR workforce continues to be mainly made up of women, there are still challenges to be overcome for the majority of us – a lack of women at the top and a pay gap that hasn’t closed yet being just two of them.

But there are joys to be found in the work, and in our community. Here are pointers from women established in their careers for those beginning their journey in PR and comms.

Be bold

‘Be as imaginative and creative as possible – sometimes our industry becomes so caught up in trends and what works that imaginations become stifled. I understand, we want to please our clients who want a low risk, high return investment in PR but sometimes we have to find ways to be imaginative and bolder.’

‘Whether that’s within the organisations that we work with or the content that we consume and amplify as thought leaders. Be more daring.’
Ronke Lawal, PR consultant and founder of Ariatu Public Relations

‘I would say don’t be afraid to put yourself forward and dare to challenge. Women are more powerful than we’ve ever been before and although there’s still work to be done. We are making our mark in this industry but need to continue being brave and breaking down boundaries, because if we don’t do it, who else will?

‘Most importantly, always ask questions. You don’t know what you don’t know and there’s no shame in that.’
Sophia Iqbal, junior account manager for Roland Dransfield

Be passionate

‘Be led by your passion! The best thing you can be in this industry is fervent with a roaring fire in your belly. Everything else follows. Creativity, proactivity, productivity and collaboration. You’ve more than likely entered the industry because you’re interested in it, so my advice would be to stay interested. Keep reading blogs, going to conferences and networking events, getting to know people in the sector, building your own brand and also just being led by creativity and energy within your role. That way, as they say, you’ll never ‘work’ a day in your life.’
Jessica Pardoe, senior account manager at Source PR

Bring your unique perspective to work

‘Don’t shy away from providing new perspectives or fresh ideas. As an Asian woman, I’ve found that I sometimes approach campaigns or ideation from a completely different viewpoint to my colleagues. That’s not to say one of us is right and the other is wrong, it’s just that we’re shaped by our own individual experiences and upbringing. I’m lucky to work in a business where no two people are the same, we also have clients working across virtually every industry. I’d encourage women joining the PR industry to be authentic, think outside the box and really embrace their background.’
Sandish Shoker, PR account manager at Tank and former BBC journalist

Ditch the Imposter Syndrome

‘Number one: Put that imposter syndrome to one side. You absolutely deserve to be in your role. Speak up and voice your opinion and rise to the challenges ahead.’
Rebecca Lury, partner at Pagefield

‘Find the confidence to put yourself forward for opportunities! Gain all the experience you can, and make sure you’re leveraging that to build visibility and credibility in your network.’
Kelly Gilmour-Grassam, founder of Making You Content

‘When joining a new industry, confidence is key. Women can sometimes feel like they need to prove themselves from the very beginning and if they’re anything short of perfect then they’re not good enough. This is simply not the case. Don’t be too hard on yourself and remember, you were hired for a reason!’
Elena Rose Bunbury, junior account manager at Hatch

Build your skillset

‘So called “soft skills” – such as being able to multitask, being empathetic and an active listener, being creative and curious, with good attention to detail – will stand you in very good stead for working in PR in 2024. With PRs battling against an ever-negative news landscape, being empathetic in your communication is invaluable. It also gives you the edge when it comes to understanding the challenges faced by clients – from an agency perspective – which is useful when coming up with solutions to problems.’
Megan Boyle, head of content and digital PR at TAL Agency

Specialise

Take time to deeply understand a specific field or acquire a niche skillset beyond general PR and communications. For example, I’ve just spent six years getting an engineering degree to fluently speak the language of our manufacturing and engineering clients. This might be extreme! But it adds credibility, gives me an understanding of their technologies and industries and technical knowledge AND marketing experience is a rare combination.

‘Specialisations could be data analysis, financial communications, crisis comms or CSR. Having a deep knowledge base in a domain makes you a coveted expert able to provide unique value. While generalists once dominated, PR now rewards niche authorities. If you have past education or a career to leverage or need to learn from the ground up, find something that can separate you from the crowd and become indispensable. Setting yourself apart takes initiative but opens doors others may miss out on.’
Amanda Kinbrum, managing director of Fresh B2B

Build connections

‘It’s important to take advantage of every opportunity for mentorship and networking to connect with other women leaders who can provide guidance for navigating your career path. Don’t be afraid to promote yourself and your achievements confidently on LinkedIn and in interviews. I would also suggest seeking out companies that align with your values around culture and work-life balance.’
Mel Stark, director at Stark Comms

For more on how women can create the career of their dreams in PR and comms, read this piece from Ronke Lawal, featuring advice from successful women across the industry.

Spring Budget 2024: Press and public reaction

Spring Budget 2024: Press and public reaction

Written and compiled by Phoebe-Jane Boyd, Dahye Lee, and Sal Morton. 

With a potential UK General Election on the way, and the fortunes of the ruling party dwindling, yesterday’s Spring Budget from the Conservatives faced close scrutiny. Chancellor Jeremy Hunt was under particular pressure to deliver from his own party, his rival MPs, and – of course – the UK press and public.

Using data from our sister social listening platform Pulsar from Wednesday 6th March 12:30pm to 4pm following the Budget reveal, here is an overview of press coverage and online conversation around Hunt’s statement.

Download the Vuelio Political team’s Spring Budget Summary and Stakeholder Reaction report and the full Audience Reaction

Media reaction

Hunt’s delivery itself contained plenty of surprises for the journalists covering it as well as the people watching from home. Reports this afternoon included the repeated reprimands for rowdiness from Deputy Speaker Dame Eleanor Laing, and Hunt’s jibes towards Starmer & co., sitting opposite.

Of the Spring Budget content, media attention yesterday afternoon went to the widely-expected 2p cut to National Insurance, axing of ‘non-dom’ tax rules, the new levy on vaping, an extra £100 million for the Northern Ireland Executive, the launch of a British ISA, an extension to childcare cost help, and Hunt’s claim that UK growth is higher than every large European economy.

On top for driving the Spring Budget conversation was The Guardian, followed by the Mirror and City A.M.. Surprisingly, broadcasters Sky News and BBC’s live coverage didn’t spark as much reaction from those following along. Also interesting – the Manchester Evening News sparking more conversation than UK-wide outlets the Financial Times, The Times, and the Evening Standard.

Audience reaction on social media

Analysing the top 15 topics spoken about in relation to the Spring Budget reveals a focus on both National Insurance and Recession/Inflation, which account for 12% and 10% of the share of conversation respectively.

The Chancellor’s decision to cut NI, saving the average worker £450, has unsurprisingly sprung ahead in conversation. However, despite these savings, many individuals are skeptical about the intentions behind the changes.

The upcoming General Election is an underlying theme in the biggest topics in the conversation, with many trying to suss out Sunak and Hunt’s game plan going forward.

When we collate all topics and break them down by category, categories related to the economy and finance stand out more prominently – not surprising given the Budget’s focus on reducing personal & corporate taxes.

Work and Pensions account for over a quarter of the conversation (26%), followed by discussions on Recession and Healthcare, which take shares of voice of 14% and 13% respectively.

Hunt’s emphasis on lower taxes prompted more public discussion on how it will affect taxation for working people and potentially exacerbate the UK’s economic downturn. Although the Budget prioritises increased investment in technology and energy, public interest remains largely centred on the impact of personal taxes.

Many negative reactions come in the Healthcare conversation, where £3.4bn has been allocated for a ‘productivity plan’ that includes IT system updates – this is met with scepticism following the so-called ‘dodgy deals’ during COVID-19 involving Track & Trace funding. Positive but muted reactions come in the area of TV, film, and theatre funding – the surprise announcement is yet to make a huge conversational impact, likely as target audiences weren’t primed for this announcement. The UK arts industry has long been asking for increased funding, with 2020’s ‘Rethink. Reskill. Reboot.’ campaign leaving many communities fearing that the Conservative Party had no faith in arts and culture.

We measured which news outlets posted the most about the budget following the announcement, with The Guardian as standing out as the most influential outlet in the Spring Budget conversation. One of the liberal paper’s most-engaged articles by Rafael Behr has ignited public discourse on how this Budget might impact the upcoming General Election.

Spring Budget tweet from The Guardian

Left-leaning tabloid The Mirror takes second place, largely due to its coverage of Sir Keir Starmer’s statement, in which the Labour leader criticised Jeremy Hunt’s Budget as a ‘last desperate act,’ while also pressing for a General Election date.

Tweet from The Mirror on the Spring Budget 2024 reaction

For more on UK politics as the race to the General Election heats up, sign up for the Vuelio General Election Bulletin as well as our weekly Point of Order newsletter.

Boeing brand blowout

When a crisis spreads to your brand: Free fall following the Boeing blowout

A robust plan can help protect organisations against future crises. But what happens when calamity hits another brand entirely, but your reputation is dragged into the fray?

This was the conundrum faced by brands including Airbus, Delta Air Lines, and even Tesla and Apple following a mid-air door blowout on an Alaska Airlines flight in January 2024. While Boeing’s 737 Max jet was at the centre of the story following the emergency landing, other names were pulled into the controversy as coverage and conversation grew.

Using X data from our sister audience intelligence platform Pulsar, we take a look at how the crisis spread from one brand to another.

Boeing’s brand blowout

Boeing was under fire quickly once the story was out and being shared on socials. An investigation by the Federal Aviation Administration ordered the grounding of over 170 Boeing 77 Max 9 airlines across the world pending inspections following the incident, and the Transportation Safety Board also began an investigation.

While Boeing quickly issued external and internal statements – promising publicly that ‘safety is our top priority’ and that ‘acknowledging our mistake’ would be the approach within the organisation – the impact of the crisis spread further. Press reports centred on share falls for Boeing and parts supplier Spirit AeroSystem, and the spotlight on Alaska Airlines only got brighter as footage of the cabin blowout went viral on TikTok.

Alaska Airlines social media reaction

Delta is dealt a hard blow

But Boeing and Alaska Airlines weren’t the only brands who would face the consequences of this crisis. Boeing customer Delta’s need to reassure flyers worried about a repeat incident faced setbacks early on. Additional malfunctions – including the loss of a Delta Boeing nose wheel while taxiing towards takeoff – would gain widespread attention.

Chart tracking Delta mentions across social media

Airbus gets airtime

Competitor Airbus became the subject of much positive online conversation, used as an easy contrast to Boeing.

Airbus would be highlighted as ‘competent’ in reporting from the New York Times – not the most glowing of descriptors, but certainly positive in comparison to its troubled rival. As summed up by Richard Aboulafia, the managing director of AeroDynamic Advisory in Washington, DC.

‘What used to be a duopoly has become two-thirds Airbus, one-third Boeing. A lot of people, whether investors, financiers or customers, are looking at Airbus and seeing a company run by competent people.

‘The contrast with Boeing is fairly profound.’

Airbus social media

Apple takes a bite of the coverage

One seemingly unrelated brand that came out with a PR win was Apple. An intact and still-working iPhone found in the debris of the accident boosted online conversation around its products for the positive –

Tweet about iPhone found in Boeing wreckage

-Well, mainly for the positive:

‘The No. 1 comment I’ve been getting every place I’ve posted the picture was that, “My iPhone drops 5 feet, and it shatters and this phone lands after 16,000 feet and is just fine,”’ said Sean Bates, finder of the phone, in an interview with the Seattle Times.

Apple social media mentions

Another PR tussle for Tesla

A brand that didn’t fare so well in relation to the story was Tesla. Unlike Airbus, this organisation wasn’t brought into the conversation organically, but instead inserted into it. By Tesla managing director himself, Elon Musk.

Elon Musk tweet on Boeing

Musk doubled-down on this claim with ‘People will die due to DEI’ in a subsequent post, and the criticism started.

But not just criticism hit Tesla – its stocks also began to plummet amid the latest controversy surrounding the brand.

Tesla social media mentions

Fixing the fallout

Months following that fateful door blowout, positive share results for Boeing match that of its Airbus for 2023. However, this isn’t the last time Boeing, Alaska Airlines – and perhaps the other brands pulled into the crisis – will have questions to answer on the incident.

Three passengers who were onboard flight 1282 from Portland to Ontario, California, are now pursuing legal action against Boeing and Alaska Airlines. As of now, more difficult travels could be ahead for their PR teams.

To see this brand journey in video format, check out this LinkedIn post from Pulsar.

For more on how to handle a reputational crisis, check out our blog ‘Speak Up or Shut Down: The Value of Proactive PR in a Crisis’, featuring examples from the 2022 FIFA World Cup, UK airline strikes, and net zero targets in the Pharma industry.

Spring Budget Briefing

Spring Budget Briefing 2024

Jeremy Hunt will deliver his Spring Budget on 6 March, which may be the last fiscal event announced before a General Election.

With the Chancellor facing pressure to cut taxes to help improve the Government’s poll ratings and appease the right of his party, the Budget is a crucial political moment. Whilst speculation about cuts to income tax, national insurance and inheritance tax all continue to swirl, the state of public finances remain challenging and all eyes will be on just what Jeremy Hunt has up his sleeve.

We’ve partnered with the Trade Association Forum (TAF) to help you analyse the announcements and what they mean for the year ahead.

Join us at 8:30 am on Thursday 7 March 2024, for our Spring Budget Briefing at Space14, where our panel will discuss what was unveiled in the budget and its potential impact on businesses and individuals, and what this might mean for the upcoming General Election.

Driving the discussion will be our chair Emily Wallace, interim CEO at TAF and panelists:

– Kevin Schofield, political editor, HuffPost
– Craig Beaumont, chief of external affairs, the Federation of Small Businesses (FSB)
– Shazia Ejaz, campaigns director, Recruitment & Employment Confederation (REC)
– Kelly Scott, VP account management, Vuelio

Doors open at 8:00 am at 14 Bedford Square, London WC1B 3JA, with the event kicking off at 8:30am. Breakfast and refreshments will be provided.

Save your place to be a part of the discussion.

Preparing for the unexpected

Webinar: Preparing for the unexpected – redefining crisis communications strategy

Crises can force change where it could otherwise be resisted or pushed back to a later date.

But unexpected events are inevitable and unavoidable. How has PR and comms had to evolve to handle reputational and operational risks in 2024?

Join our next webinar Preparing for the unexpected – redefining crisis communications strategy at 11am on 5 March to hear Wadds Inc. founder and managing partner Stephen Waddington discuss how the aftermath of COVID-19, geo-political issues, misinformation, and the rise of AI have created a new level of complexity for crisis communications.

The session will cover:

– The top five global risks for 2024 and potential sources of vulnerability you may have overlooked
– How horizon scanning can help you identify risks and threats
– A checklist for your own crisis communication planning

Can’t join us live? Register and we’ll send you the recording.

Want more from Stephen Waddington? Catch up with our previous combined webinar ‘From pitch to published – a guide to media relations in 2023‘ and download the accompanying white paper ‘From pitching to getting published: A PR’s guide to media relations in 2023‘.

Getting payback on your PR in financial services

Getting payback on your PR in financial services

Working in the financial services sector and struggling to breathe life into your storytelling?

‘Ultimately we are communicators and storytellers so focusing on storytelling and creative messaging within the boundaries of regulatory constraints does have its challenges. But in these we find opportunities, too,’ believes Jonathan Williams, managing director for Rosely Group.

Working regularly with clients in heavily-regulated spaces like OANDA and Apex, Jonathan shares advice for building trust with your internal and external stakeholders and preparing for any potential crisis by monitoring what lies ahead.

What are the biggest challenges of regulation in financial services?

Adhering to strict compliance guidelines while still effectively conveying messaging is the obvious answer. But what this really means is trying to stay reactive and on trend and newsworthy while ensuring we have the correct sign offs and have adhered to all the rules. Ultimately, it’s balancing transparency with the need to protect sensitive information.

How do you stay reactionary to the news cycle with your comms, when sign-off from stakeholders can take time?

We always start by preparing pre-approved templates or messaging frameworks for rapid response situations. Then try to maintain open lines of communication with legal and compliance teams to streamline approval processes. Of course, we also start to get a good idea of what does and doesn’t work for clients as our work goes on. We also expect delays, so account for this in our planning.

How does your team keep campaigns creative?

Ultimately, we are communicators and storytellers so focusing on storytelling and creative messaging within the boundaries of regulatory constraints does have its challenges, but in these we find opportunities, too. By leveraging innovative formats such as infographics, animations, or interactive content to engage audiences and using our specialised film division Storyboard we are able to tell often complex stories in an engaging way.

We also place an emphasis on thought leadership and educational content that adds value.

How do you manage reputational risks in your comms strategy?

As an agency we, of course, have access to various social listening and media monitoring tools. But knowing how to use them is what’s important. Identifying risk or crisis before they happen, watching mistakes of others, and learning from them allows us to implement robust media and social media monitoring processes to track conversations and detect potential issues before they arise.

Also, by cultivating close relationships with stakeholders, including legal, media, and operational teams, we can try to anticipate and address reputational risks proactively. One of the benefits to our clients of working with us is the access to our senior consultants and leaders, who can provide clients with a huge amount of insight and advise on situations and through this we have their trust.

Of course, for all clients where risk exists, we develop comprehensive crisis management strategies with clear protocols for escalation and response.

Again, we also place an emphasis on thought leadership and build up a steady stream of content to underpin any reactionary comms that may be required.

Tips for staying up-to-date with regulation/legislative changes?

– Subscribing to industry publications, regulatory updates, and attending relevant conferences or seminars.
– Establishing internal processes for regular compliance reviews and conducting ongoing training for team members.
– Utilising regulatory intelligence platforms or services to monitor changes and interpret implications for communications.
– Regular sessions with clients and their internal regulatory teams to ensure we are on track for their specific needs.

What do you find most effective for tracking ROI and impact of campaigns?

By establishing clear KPIs aligned with client objectives, such as brand sentiment, website traffic, lead generation, or customer acquisition. We also operate an innovative Quality Score system for both opportunities, to showcase urgency and time that should be invested by the client and end result showcasing accuracy of coverage, reach, target audience, and if it’s on message.

We also conduct post-campaign evaluations and analyse data to assess ROI and inform future strategies.

Is there ever room for attention-grabbing PR ‘stunts’ in heavily-regulated sectors?

While attention-grabbing tactics may be more challenging in heavily-regulated sectors like finance, there can be opportunities for creative and impactful campaigns within compliance boundaries. Working with suitable on-brand partners and ambassadors, for example. Also, emphasising authenticity, credibility, and value proposition over sensationalism to resonate with audiences and maintain trust.

Any advice for grabbing journalists’ attention with pitches?

Tailoring pitches to the specific interests and preferences of journalists, demonstrating a clear understanding of their beat and audience.

Offering timely, relevant, and newsworthy angles that align with current trends or developments.

Providing concise, well-researched pitches that highlight the unique value proposition and potential impact of the story.

Are AI tools actually useful in PR and comms work yet?

AI tools can be highly useful in tasks such as data analysis, media monitoring, sentiment analysis, and content optimisation but they are no replacement for trained writers. In our case we pride ourselves on our ability to understand our clients and their tone of voice.

It’s essential to balance the benefits of AI with potential risks, including data privacy concerns, algorithmic biases, and ethical considerations as well as the fact that regulations and news changes and AI tools like ChatGPT tend to be out-of-date.

Ultimately, incorporating AI into workflow processes can enhance efficiency and effectiveness, but human oversight and judgment remain critical to ensure accuracy and ethical standards are upheld.

For more on customer loyalty and the role of AI in PR and comms, download our white paper ‘Reputation management: How to maintain trust in an AI-assisted future’.

Want to start tracking the effectiveness of your own campaigns? Try Vuelio media monitoring and insights.

What journalists want from PRs in February 2024

Easter, Mother’s Day, and day-to-day help: What journalists need from PRs in February 2024

It’s been a busy first month of the new year for the media with the Post Office scandal, the on-going Israel-Palestine conflict, and three storms hitting the UK to cover.

January is also, typically, the busiest month on the ResponseSource Journalist Enquiry Service. Below, we look at what journalists have been requesting from UK PRs and what the media will be looking for throughout the rest of February and beyond.

New Year resolutions and trends

Back in December, journalist requests for trends and resolutions was particularly popular, with ‘2024’ the top keyword. That proved to be the same in January, with the year being included in 11.5% of the total requests. Journalists were still searching for ‘trends’ (which featured in nearly 3% of the January enquiries) and ‘resolution’ (which appeared in just over 1%).

The variation in what topic they were looking to cover though was wide. Enquiries included 2024 oil and gas industry trends; curtain and blind trends for 2024; maritime experts to predict industry trends for 2024; comments on tech layoffs so far in 2024; and possible trends for the year ahead.

Outlets looking for new year trends were diverse, too, with The Grocer, PA Media, IT Pro, GB News, The Independent, Verdict, and Red magazine all sending requests. The amount of enquiries with the keyword ‘2024’ will likely decline from now. However, there will still be opportunities to get experts and information around trends out, probably based around the seasons. Topics like fashion, gardening, travel, skincare, and technology could be focus points.

The healthy lifestyle

The prediction in last month’s overview that keywords like ‘fitness’ and ‘wellbeing’ would feature regularly turned out to be correct, but it was ‘healthy’ that appeared the most. Just under 11% of all requests in January contained the keyword as journalists focused heavily on lifestyle content. ‘Fitness’ was in over 3% of enquiries and ‘wellbeing’ cropped up in a little under 2%.

The Health category therefore enjoyed a big boost in the number of requests and was the second most popular on the service after Women’s Interest & Beauty. This is unsurprising as there was both Dry January and Veganuary last month. It meant lots of enquiries were looking for experts such as dieticians, nutritionists, personal trainers, and doctors.

Requests around mental health and experts in that field also did well, with ‘mental health’ as a keyphrase occuring in 2% of the total January enquiries. This could have been to tie in with Time to Talk Day. However, mental health and requests for experts in general on health are a regular occurrence on the Enquiry Service. If you are an expert or have a client that is in this field, there will be more opportunities in the next few months.

What journalists were using the service?

In January, 55% of the journalists that sent an enquiry were staff journalists. Freelance journalists were second on 27%. They mainly came from consumer media titles (39%), followed by national newspaper and current affairs outlets on 18%. Trade, business, and professional media accounted for 12% of the requests in January.

The enquiries for a spokesperson or expert made up just under 40% of the total last month. 20% of journalists were looking for information for an article, with 11% requesting review products and 9% trying to find case studies. Seven of the top ten outlets in January were national press with the other three coming from consumer media.

Opportunities for PRs in February and beyond

There is likely to be a big increase in the amount of requests around products and gift guides for Mother’s Day (10 March). 2% of requests in January already contained this key phrase. This will in turn mean a rise in the amount of enquiries for the Women’s Interest & Beauty category. Food & Drink could also see a boost and we will see ‘Easter’ as a new keyword as journalists look to get ahead with coverage for that holiday in March.

Experts will also be in demand with February being LGTBQ+ History Month. Plus, March is both Prostate Cancer Awareness and Ovarian Cancer Awareness Month. That coinciding with coverage of the King’s cancer diagnosis means that doctors and medical experts should be in demand by journalists at both national press and broadcast outlets.

Start getting requests like these from UK journalists and broadcasters straight to your inbox by signing up for the Journalist Enquiry Service.

Want more information on getting the most out of the service? Read our advice piece ‘How to respond to journalist enquiries’.