03 November

Five Things You Shouldn’t Have Missed – 3 November 2017

A round up of the biggest PR, comms and media stories this week including the sexual harassment scandals, a spoilt Bake Off, Ian Katz’s appointment, Fake News and Halloween.

1. Sexual harassment dominates the news

The allegations against Harvey Weinstein quickly led to allegations against others in the Hollywood, this week including Kevin Spacey and Dustin Hoffman. But the entertainment industry is not alone in the scandal, a #MeToo campaign on social media – which gave people a chance to share their own experiences of harassment – followed, and now the allegations have hit the UK’s Government and media.

A so-called ‘sleaze list’ (of questionable intent and accuracy), appeared in the media before Michael Fallon MP left his role as Defence Secretary amid the allegations, causing a minor reshuffle.

What’s clear, and obvious to many individuals outside of the mainstream media’s gaze, is that sexism and sexual harassment is rife everywhere. Now that people feel able to share their stories, expect this one to continue to hit the headlines.

 

2. Prue Leith spoils the final Bake

bake Off

The Great British Bake Off has been flying high – the series, which moved to Channel 4, was expected by some to be a flop but the familiar format and atmosphere in the tent has led to sizeable viewing figures and peak-time audience shares for Channel 4. All was right in the world (if you excuse the fact Liam went home two shows too early #JusticeForLiam) before Prue accidentally tweeted the winner 10 hours early.

Yikes.

Though she quickly deleted the message, the damage was done. Prue, who was in Bhutan, claimed the time difference was to be blamed, before telling the Press Association: ‘I’m in too much of a state to talk about it. I fucked up.’ Channel 4 was less concerned (probably due to its record numbers) as Prue, Noel and Sandi will join Paul again for the next series.

 

3. Ian Katz appointed Channel 4’s director of programmes

Newsnight, Channel 4

BBC Newsnight’s editor, Ian Katz has been appointed to the top creative role at Channel 4, following Jay Hunt’s departure in September. While Katz doesn’t have significant programme commissioning experience, he is considered by Channel 4’s CEO Alex Mahon to ‘live and breathe’ the Channel 4 values. The role is considered one of the most influential in the UK’s media – Hunt’s departure followed her acquisition of the programme in our second story. Katz starts his new role in January.

 

4. Fake News is the ‘word’ of the year

Trump figure fak news covefefe

Collins Dictionary once again announced its word of the year, which follows in-depth research of language trends across millions of sources. The ‘word’ that has most increased in usage for the last year is ‘Fake News’. (Yes it’s two words, which has upset a surprising number of people).

The phrase (that’s better) was thrust into the spotlight by Donald Trump who used it repeatedly throughout his Presidential campaign to attack first the ‘mainstream media’ and then anyone who disagreed or cast allegations against him. More recently, Fake News has been flipped against the President, now describing Russia’s influence on the American election results.

 

5. All Hallows’ Marketing

Halloween feature

The Halloween season is now embedded in British society where people wish each other ‘Happy Halloween’ and brands and businesses spend increasing amounts on their Halloween tie-ins. On the Vuelio Blog we’ve rounded up five of the best campaigns, including Google’s heart-warming Doodle (no really), Fanta’s big budget 13th floor experience and the Beano’s investigation into the scariest outfits (pictured).

 

That’s everything from this week – think there’s something we’ve missed? Let us know in the comments below.

Trump figure fak news covefefe

2017 is FAKE NEWS

‘Fake News’ is the Collins Dictionary word of the year for 2017. Defined by Collins as ‘false, often sensational, information disseminated under the guise of news reporting’, Fake News has taken the political world by storm thanks to Donald Trump.

Trump’s presidential campaign violently objected to the mainstream media, doing what it could to portray them as ‘Fake News’, while the culprits of fabricating stories have more often been among the fringe ‘publishers’, who lack journalistic integrity and standards.

More recently, ‘Fake News’ has turned against its creator and is being used to describe the nefarious influence of Russia during last year’s presidential election – allegedly to help Trump win.

Now it has been named as Collins’ word of the year (the second time word of the year has been two words, following ‘binge-watch’, which is at least hyphenated, in 2015), Fake News will be included in the dictionary from next year. This makes it a permanent part of Trump’s legacy as President, one of the few certainties to come from his time in office so far.

Has one of your expressions made it into the dictionary? No? SAD.

As a mark of its power in the current zeitgeist, it is hard to pick out tweets mentioning ‘Fake News’ in relation to its word of the year status against the new Lion King being fake news, CNN being fake news, or Julian Assange’s accusations that the BBC and ABC are fake news.

When you can find tweets that have noticed Fake News’ new found glory, users are mostly upset that it is actually two words:

One user even went as far as to suggest the story was itself fake news because it is two words rather than one. Meta.

The other words monitored by Collins as having grown in usage over the last year were unicorn, gig economy, echo chamber, echo chamber and cuffing season. This mix is typical of previous word of the years, which flit between serious newsworthy terms (Brexit in 2016) and social trends (Photobomb in 2014).

With Brexit negotiations starting to ramp up, Trump’s presidency continuing to surprise and technology evolving at a rapid pace, 2018’s word of the year could come from literally anywhere.

Five Things You Shouldn’t Have Missed – 20 October 2017

This week’s big stories of the week from the world of PR, media and communications, including PRWeek Awards, Crimewatch, a white paper, McDonald’s and parenting bloggers.

1. 30 years of PRWeek Awards

PRWeek Awards

Vuelio were delighted to join the 80s-themed celebrations for 30 years of the PRWeek Awards. With Alan Edwards’ induction into PRWeek’s Hall of Fame presented by The Who’s Roger Daltrey; Katherine Ryan delighting the 1,000-strong crowd with her hosting; and 32 awards given to the PR industry’s brightest and best, the PRWeek Awards proved themselves a highlight of 2017. Vuelio has created a Canvas of all the best posts from the night – check it out here.

 

2. Crimewatch axed after 33 years

Jeremy Vine presenter

One of the UK’s longest continuously running TV programmes has been cancelled, after 33 years on air. Crimewatch, seen by many as a public service for solving crime, has suffered from dwindling ratings even after it was revamped with Jeremy Vine and Tina Deheley at the helm.

Former presenter Nick Ross explained the demise: ‘If you get 15 million people watching a programme and you have an appeal, the chance of finding somebody, that one witness who saw something they had no idea was connected with the crime… they can ring in. Once your audience starts plummeting, you go back to two million, one million, your chances of finding that person are so remote.’

The show is famous for helping to solve high-profile cases including the murder of James Bulger. It also featured the murder of Jill Dando, a presenter on the programme up until her death in 1999.

 

3. Disruptive business and destructive PR

Disruptive PR

When isn’t a bad reputation bad for business? Traditional media often has a less than favourable relationship with the big disruptors of this world, but does that matter? After Uber’s licensing issues with TFL, it became apparent how different their reputation with their customers was from their reputation with the press. Our latest whitepaper – The Filth and the Fury: Disruptive Businesses & Destructive PR – explores how to rip up the rulebook and still come out on top.

 

4. Szechuan Sauce and the great PR “disaster”

JustinRoiland on twitter

McDonald’s made headlines around the world for a “botched” limited edition dipping sauce. Made famous by cult cartoon series Rick & Morty, the 1998 Mulan-linked Szechuan sauce was released by McDonald’s for one day only. When it didn’t provide enough, the media picked it up as PR fail – but with international headlines and thousands of fans desperate to get their hands on a McDonald’s product, it’s clear this PR strategy was nothing short of genius. Maybe even Rick-level genius.

McDonald’s wasn’t the only fast-food restaurant winning on social media this week – KFC has impressed Twitter for only following eleven people – the five Spice Girls and six guys named herb. That’s right, 11 herbs and spices.

 

5. The UK’s top parenting blogs

Parenting blogs

One of the most influential rankings Vuelio compiles, the Top 10 UK Parenting Blogs has this week been topped by Jo Middleton of Slummy Single Mummy. Jo has regained the top spot from Mum in the Mad House’s Jen Walshaw, who fell to second. The top three was completed by Donna Wishart’s What the Redhead said – one of a whopping six new entries to this ranking. Parenting bloggers famously have one of the most engaged communities in the blogosphere and the best relationship with PR professionals.

 

Think we’ve missed something? Let us know in the comment below.

Disruptive PR

Disruptive business and destructive PR

Our latest white paper, The Filth and the Fury, explores how innovative disruptors – from Uber to Amazon – are managing their reputations in a media world built for traditional businesses.

After Uber’s recent licence issue with Transport for London, a new spotlight is on the reputationally-troubled company for its practices and position in society. While Uber’s fans are legion, it hasn’t publically received the support a successful business might expect to enjoy.

Our whitepaper looks at why the mainstream media often targets disruptors and in turn what they’re doing to defend themselves. Though negative stories are sometimes deserved, there’s mounting evidence that the press has it in for the new kids on the block.

But does it matter?

The white paper also explores whether having a bad reputation in the media is bad for the whole company or if the right strategy is to look after your customers first.

If you’d like to learn more the benefits of disruptive PR, download our whitepaper by clicking here.

And if you think you’re ready to embrace disruptive PR, find out more about what Vuelio can do for you.

Podcast slide

Five Things You Shouldn’t Have Missed – 22 September 2017

The #VuelioVoice podcast covering the major trending stories from the worlds of media, marketing and PR this week.

Listen to Akeshia Clarke and Jake O’Neill discuss five things you shouldn’t have missed.

This week the stories include:

1. Women on front pages – a new report from Women in Journalism has revealed that just a meager 25% of front page stories contain female bylines. We explore why female journalists aren’t getting the coverage they deserve.

2. A tale of two bookies – Paddy Power has this week fallen foul of ASA’s advertising rules while Betfair has announced a new celebrity endorsement with Rio Ferdinand in its Defender to Contender project. We discuss the opposing marketing strategies.

3. Heidi Klum’s designer clothing – Heidi Klum has launched a new range of clothing with Lidl. We explore how the supermarket is appealing to a luxury-loving audience while maintaining its low prices.

4. Ryan Air in the news – Ryan Air’s pilots are all taking their holiday at the same time due to a planning ‘mess up’. The airline’s CEO has made some controversial comments but also defended the company’s relationship with its pilots.

5. Morrisons focuses on staff – another supermarket story as Morrisons has refocused its advertising on the staff it has in store and the fresh, on-site goods they’re creating. We look at how the company, like Lidl, is repositioning itself after positive results.

Think we’ve missed something? Get in touch on Twitter @Vuelio or use the hashtag #VuelioVoice.

 

Robot handshake

Will AI make you better at PR?

Artificial Intelligence is very much in the zeitgeist – building on 2016’s love of #BigData, AI is now the industry buzzword and it’s already making us better at PR.

We haven’t quite reached the level of Skynet (yet), but AI grows smarter every day, making our digital lives more personalised and data more understandable. It’s also everywhere –  from custom adverts across your online journey (ever felt like that product was following you?), to search engine results relying on natural language processing to serve up what you were actually looking for.

Aaron Cohen, writing for VentureBeat, claims AI will soon make us all PR superheroes. He points out that from identifying crises before they become pandemics to improving the way we speak, AI has the power to radically enhance our day-to-day activities.

And for those that fear AI will take over, Cohen points out there’s a slim chance we’ll be replaced by machines. According to Will Robots Take My Job?, PR specialists only have an 18% chance of being replaced by AI. Thankfully being excellent at PR requires too much creativity and humanity, which can never be replaced by 1s and 0s.

AI has already begun to make the life of a PR easier; Vuelio uses AI to link your contacts with their output via media monitoring, and allows you to track all of your stakeholder interactions with our powerful CRM. Not to mention all the cool things it does with distribution, analysis and data presentation.

As with any job, there are things PRs like doing and things PRs have to do. Don’t waste time on public relations, allow AI into your life to take on the necessary but dull jobs, while you focus on what’s important – building relationships and managing reputations.

And for those still not keen on AI, I’ve got bad news. Artificial Intelligence is coming (sorry Elon Musk), and we all need to embrace it. Make sure you know how AI can help you day-to-day and you too can be a PR superhero. Decide it’s just a passing fad and you’ll be left behind.

We all remember Blockbuster, right?

Digital PR

7 reasons to use digital PR

As Google and other search engines get smarter, your marketing strategy needs to as well. Getting your content in front of the right audiences is now more difficult than ever with the saturation of web content and the growing number of businesses who have wised-up to SEO best practices.

Luckily, digital PR can help you cut through the clutter. This guest post from Ad-Rank explains how to get the most out of digital PR.

Why you need digital PR in your plan
With over 51% of people consuming their news online via social media, if you haven’t yet implemented digital PR, it’s time to start making it an essential ingredient of your marketing campaigns. Below are just some of the reasons why:

1. Digital PR is measurable

Unlike traditional PR, where readership and television viewers are based on average readers per month and potential audience, digital PR campaigns result in precise measurements.

Where it used to be difficult, today it’s a lot easier to gauge the number of viewers who actually saw a feature or engaged with it. Digital PR campaigns allow you to track everything – from who saw your content to which device they viewed it from. You can see exactly what demographic group your readers fit into and what time of day is more effective, even which links on the page got you the most interaction.

2. Build easily accessible network

Email, online communities and platforms such as Vuelio have replaced what used to be a file of business cards, making outreach and responses easy to measure. While similar to the relationships built via traditional PR campaigns, the beauty of digital relationships lies in the online interactions that can keep your content relevant.

For instance, when a news outlet publishes your online press release on their website, you can tweet a thanks to the writer on Twitter, or send an email thanking them for coverage. This strengthens your relationship and gives you a go-to for your next article.

3. Wider reach

Social media marketers have always understood the value of a share on Facebook or a retweet on Twitter, and a good digital PR campaign needs to exploit this powerful influence as well. When an interesting press release or campaign reaches users on social media, the reach of that campaign can spread like wildfire and get in front of an audience you would never reach simply using traditional mediums.

4. Fuel SEO with backlinks

A key component of digital PR is the value it brings to your business’ SEO goals. When you create an interesting campaign, bloggers and online journalists pick it up, post it on their sites and create powerful links back to the source – you.

Google has long touted the importance of a good link profile, and digital PR directly supports the building of high quality external sources linking to your website as your content is shared and cited on their sites.

5. Build brand awareness

Two aspects of digital PR – wider reach and SEO boosting – combine to also enhance brand awareness. As your campaign is shared and viewed, more and more people learn about your brand’s products or services. The value is two-fold, because as they learn about your brand, they may also research your offerings, giving you visibility in Google and helping you rank higher in search results.

6. Create bespoke content for your audience

Personalisation and customisation are essential to reaching today’s audiences, and with a digital PR campaign, you can do just that. The trick is to restructure your content based on the needs and demographics of the users who will view it from a specific source.

For instance, you can write a formal press release for use in online news publications, but create a fun infographic of the same information to share on Twitter and a sleek video to post on Facebook.

7. Maximise investment in content

Finally, and perhaps most importantly, digital PR helps you maximise your budget. Paid advertising on social media and Google are cheaper to implement and have higher potential reach than a print or television version of the same content.

Plus, the beauty of digital PR is that online content can be used in many mediums, and once created, the cost of sharing it is virtually nothing after it gains traction.

Adding digital PR to your repertoire
Effective digital PR begins with a strong strategy. With the right plan, and people ready to implement your new tactics, you can relish in your newfound digital successes and increase your online presence.

 

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UK Bloggers Survey 2017

Vuelio UK Bloggers Survey 2017
More bloggers are turning professional – meaning more brand opportunities than ever before. 

According to the latest UK Bloggers Survey, there’s been a rise in the number for whom it is now their main source of income and who see it as their future main source of income.

How can you make the most of that? 

The annual report, published by Vuelio, in conjuction with Canterbury Christ Church University, provides a snapshot of the blogger sector and maps some of the changes in their work, behaviour, attitudes and opinions since last year.

Get a copy of the survey to keep up to speed on what is expected of brands looking to form successful collaborations with bloggers.

Data visualisation

Is It Time PR Got Bigger on Data?

As PR professionals you might think we’re already up to our eyes in data but when you compare our industry to our colleagues in marketing, we’re barely scraping the surface.

The fact is, in difficult times where every single penny spent on a business function like PR has to be fully justified, data will not only help you prove your worth by looking back on previous successes but also help you build a more strategic and potentially lucrative future with PR taking responsibility for actions across your organisation.

The data available to your PR team goes beyond the (still vitally important) information we all look to around coverage or hits. Spikes and sentiment in social media activity, demands on customer services teams and even, dare I say it, sales figures – can all be matched and attributed to PR activities with a little time spent working the data.

Careful visualisation of data will not only help you justify your team’s existence to a senior management team who might think you are a ‘nice to have’ but non-essential service. It will help you better plan your future campaigns by focusing on what works and optimising it accordingly. It will also help give solid reasons for not investing time and effort in those projects you know have little impact on your organisation but your management team insist you do because ‘we’ve always done it this way’.

There are, of course, risks in data. Careful examination of the complete set of data available to your team might highlight that your output isn’t as valuable as you previously thought. But this is just another reason why it is so important that you get to grips with it now. It is always better to fix an unseen problem than wait for someone else to discover it and start pointing fingers of blame at you – and remember every other department in your business will also be looking at data to justify their output and share of budget allocation.

How are you using data to improve the reputation of your PR team in your organisation? Want to find out how you can make it better? Click here to find out more.

Agency vs In-house: The Different Approaches to Influencer Outreach

Agency-vs-In-House-PR-Whitepaper-1

Influencer marketing – everyone’s at it, but who takes care of yours? In an age when the first generation of YouTube stars now have their own product lines and book deals, influencer outreach practices are redefining PR.

Should brands outsource their influencer relationships to agencies, either digital specialists or seasoned media relations managers?

Or do the benefits of a deep brand understanding that external agencies don’t have time to develop make a strong case for keeping things in-house?

Download our white paper to find out the pros and cons of using agencies and in-house teams to connect with influencers.

Queen’s Speech 2017 – Summary, Analysis & Reaction

 Queens-Speech-Summary-Analysis-Reaction

 

The 2017 Queen’s Speech featured measures to boost the economy, enhance consumer protection and introduce wide-ranging data protection reform – but unsurprisingly, Brexit was the star of the show.

So what exactly does the next legislative agenda have in store?

We’ve put together a summary of the Queen’s Speech – get your copy here!

Best PR stunts and advertising campaigns of 2016

As we come to the close of the year, we look at some of the best PR stunts and campaigns, ranging from the John Lewis Christmas advert, Donald Trump pizzas by Pizza Express, right the way through to KFC’s chicken-flavoured nail polish.

KFC finger lickin’ good nail polish

kfc-nail-polish-top

One of the funniest PR stunts of 2016 came from KFC who announced it was entering the beauty department with a range of chicken-flavoured nail polishes. Described as ‘finger-lickin’ good’, KFC offered its customers the choice of  between two flavours, original or hot and spicy.

The ghost prank that had audiences running for their lives

What better way to promote your new book than to pull a prank on an unsuspecting audience? At an exclusive reading of her new book, Michelle Paver brought the mountaineering ghost in her book to life, which left people running for their lives.

 Humanoids roam the streets of London

westworld

It’s not often that you see Humanoids roaming on the streets of Central London, but that’s exactly what happened this past October. In a publicity stunt for Sky Atlantic’s new sci-fi show Westworld, twenty Humanoids descended onto Waterloo station, the Millennium Bridge and Westminster to help raise the show’s profile.

John Lewis’s #BusterTheBoxer gets everyone chatting on social media 

When it comes to festive campaigns, John Lewis always pulls out all the stops. Their latest Christmas offering is no different. Dubbed as the most hotly anticipated ad of the festive season, the star of this year’s ad is Buster the Boxer, who has already become a social media phenomenon with his own hashtag #BusterTheBoxer.

And then there was the unforgettable spoof 

The popularity of the latest John Lewis advert also inspired a spoof following the US election results, which left many people laughing out loud.

Juliette the doll becomes the face of McDonald’s UK Christmas campaign

McDonald’s UK’ took its biggest leap this year by launching its “biggest ever” Christmas campaign. Created by UK creative agency Leo Burnett London, the ad takes an unconventional approach, focusing less on the fast food but instead a wooden doll called Juliette who comes to life after being left on the shelf for a year.                                                                                                                                                                      

James Corden brings laughter and good cheer to Sainsbury’s Christmas ad

Narrated by Comedian James Corden, this animation offers a simple message – the best gift you can give this Christmas is yourself. Featuring jokes about transportation delays, disruption on trains, and managers twerking inappropriately at work, the new Sainsbury’s ad has been an instant hit with over 14 million clicks on YouTube.

Amazon ad seeks to bring people together 

At a time of heightened tension between different social and cultural groups, the new Amazon Christmas ad seeks to bridge the gap. Starring a priest and an imam, this ad shows viewers how we can connect despite our differences.

Pizza Express get political

Cashing in on the much-heated US presidential election, Pizza Express created Trump and Hillary pizzas with impressive precision.

PETA pulls iconic prank

 

That moment when Ghostbusters took over Waterloo Station

To celebrate the remake of cult classic Ghostbusters, the film’s Stay Puft Marshmallow Man ‘smashed’ through the floor and green slime was suddenly oozing all over the station. Hundreds of commuters passing through London Waterloo Station gathered to take selfies with the giant marshmallow head using the hashtag #ghostbusterswaterloo, run by teams of ‘Ghostbusters’ who had their own ‘Who You Gonna Call?’ business card.

And the winner of the bigget tearjeaker goes to…. 

Online auction website Allegro created a polish Christmas advert which has reduced millions to tears. With over 12 million YouTube hits, the ad pulls at the heartstrings. The ad shows a slightly eccentric granddad learning English so he can introduce himself to his British grandchild when he arrives in the UK.

To see more of our favourite publicity highlights of 2016, check out this Vuelio Canvas.

Digital Marketing Masterclass: Ed Leake, Midas Media

Ed Leake is the Managing Director of Midas MediaNamed one of the “top 5 rising stars” in the annual PPC Hero edition and one of the top 25 industry experts of 2016, Ed is one of the leading figures within his field. Highly focused on measurable actions, Ed’s experience in the industry is cemented by enabling his clients to achieve big returns on their marketing investments. In this masterclass Ed will explain everything you need to know about Google and Facebook advertising, how to maximise your marketing budget, and how having a social media advertising strategy will help you grow business in 2017. 

ed-leake_masterclass_vuelio

What you need to know about Google and Facebook advertising

ed-leake_onlineadvertising

“Google is for satisfying demand; that moment in time where someone is actively seeking out and looking for something. This is at odds with Facebook which is demand generation; people don’t typically visit Facebook with credit card in hand. If you take just one thing away from this interview, then it should be that marketing professionals need to respect this distinction.

“Treat Facebook like a first date, you wouldn’t go straight for the ring and proposal. Instead you need to nurture and entice people to your brand and offering, typically through supporting content that is either interesting and supports the purchase decision or helps remedy a specific problem. That goes for both B2B and B2C markets too.

“Don’t neglect the Google Display Network (GDN) either, it offers just as robust targeting methods as Facebook, and can be treated in a similar fashion. You take cold traffic and drive it to content first, instead of demanding a sale from people who’ve ‘never met you’.

“Don’t be a bad date.”

Maximising your marketing budget

edleake_marketingbudget

“The biggest issue with a small budget is that it restricts your testing. Not every campaign is going to be a winner. Thankfully there are options available to stack the odds in your favour. Firstly, if you have multiple offerings, take your bestselling item/service and focus your efforts on that. By focusing you can simplify your message, targeting and desired outcome. You can hone the persona and product fit until your results are valid and scalable.

“You should always be testing your message – again on a limited budget the simplest option is to cycle through headlines that satisfy either a demand or a desire of your target audience. You could get lucky on your first hit – but typically, finding the sweet spot is about continuous testing of assets.

“Ultimately you must have a desired and measurable outcome, the very specific thing you want to happen or the action you want your audience/visitor to take.

“If you can’t measure it, rethink your strategy, because if you can’t measure your efforts you can’t identify a baseline and scaling your budget becomes fraught with risks.”

Use internet advertising to grow your business

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“No matter your budget you need to be getting your message in front of the right people. Your competitive edge boils down to your proposition and positioning. If you look and sound the same, you’ll be treated the same as your competitors. Then it becomes a price comparison for your prospects. That’s not a good place to be.

“If you visit our website you will see we don’t look or sound like any other PPC agency, which many see as a risk. But I’m a bit of a contrarian and quite frankly we’re not targeting everyone, so I want us to be different, and go hard against the herd.

“That’s positioning sorted, next you’ve got to get out there and in front of people.

“Persona driven content isn’t just buzz. If you understand your market and create the right content for them – content that satisfies an itch – then you will attract buying interest.

“Instead of taking the loud, louder and loudest approach (firing out content as if you were unloading the magazine of a machine gun), focus on a specific audience and promote the content where they hang out. It could be YouTube, or LinkedIn, it might be Facebook or Twitter. Wherever they be, a small advertising budget on any of the major platforms can stretch a long way when you know specifically who needs to see it.”

Drive traffic to your website and campaigns through Google and Facebook advertising

edleake_googleacebookadvertsing

When it comes to driving traffic to your website through Facebook and Google advertising I’d use a simple, three-step approach:

  1. Create persona driven, specific content targeted to a niche audience on Facebook. Offer loads of value upfront because the market is crowded with crappy content.
  2. Educate first, then remarket an opt-in on Facebook such as a guide or free resource that offers a lot more value. Offer enough value that they could literally do it themselves. Why? Because those that want free were never your customer anyway, those that value deeper advice will start taking you seriously.
  3. Remarket on Google for more sales oriented search terms via Search and Display. Ultimately if a prospect that has already read your content is actively searching for your ‘thing’, you need to be appearing!”

What not what to do when it comes to Facebook Ads

edleake_facebookads

“The common mistakes PRs make when it comes to Facebook ads is talking about themselves far too much.

“Look at all the awards we’ve won! Look how good we are! Look at our amazing services! Look at me, me, me! It’s a big turn off.

“A bit like that self-obsessed person you duck and dodge at a party, hiding in the bushes to avoid having to listen to them.

“We usually opt for 80/20 on social media, where at least 80% of what we do is about educational, insightful and useful (high value) content. Updates that offer something for nothing, or simply share interesting items from around the web. Even competitor’s stuff!

Use metrics to identify success of campaign

edleake_metrics

“Metrics are great for optimisers and analysts. The business on the other hand rarely cares for them, they add noise to an already complex arrangement.

“Focus on the input and output, in other words how much you spend to get to your goal. In fact, I go one step further and target a specific ROI or ROAS based not on vanity numbers such as total revenue, but your profit numbers and real (net) return.

“The biggest success in a campaign is knowing when you can confidently turn on the taps and scale, without losing money. Having that level is confidence is like a eureka moment in marketing”.

Having a social media strategy

edleake_socialmediastrategy

“Accountability and measurability go hand in hand. If you’re pushing social media as a channel that deserves marketing budget, then talk less about ‘brand awareness’ and more about ‘brand advocacy’.

“I wrote an article for Mention where I ran through each step of the social media map in detail. Just having a process that you can map out step-by-step in detail, is a very healthy approach to any form of marketing. It keeps you on the straight and narrow, and it enables you to get milestones where you can attribute your efforts to results.

“What’s not to like?”

Has Jeremy Clarkson just blown up TV?

Jeremy Clarkson, has long made a career for himself pushing the boundaries of the acceptable age to be still wearing jeans and blowing up caravans. But as his new online TV show, The Grand Tour takes to the web, he might just have blown up something even bigger – traditional television broadcasting.

Online, on-demand TV is not a new thing. For the Tinder generation, streaming video services like Netflix have become so embedded in their lives, the channel has even found its way into the bedroom as a euphemism for casual sex (Netflix and chill). But for the older, perhaps not-so-digitally-minded generation, TV remains something that the BBC, ITV and SKY do.

These “oldies” are the people that keep shops like HMV in business, buying DVD box-sets of streamed TV-series like Breaking Bad and House of Cards, which the younger crowd binge-watched years ago on their TVs, laptops, tablets and smartphones.

By firing Jeremy Clarkson, the BBC have given the motoring journalist the freedom to produce the kind of television he wants to produce – without the filters a politically sensitive and correct channel like the BBC demand.

Judging by the flurry of positive reviews Clarkson’s new show on Amazon Prime is receiving (even The Guardian is heaping praise on the man their audience typically love to hate), the Grand Tour team are clearly enjoying and benefiting from their new found freedom.

Clarkson and co. are perhaps the first big stars of television to make the leap over to online TV while they were still at the top of their game. Their universal appeal will undoubtedly encourage millions of viewers to buy a dongle or invest in a digital subscription, giving a whole new audience a first real glimpse of television outside of the major broadcast channels.

Traditional broadcasters must be very nervous about losing their stars. It wouldn’t take too much to completely bring down their Ivory Towers. Imagine if the former Top Gear presenters were joined online by the stars of Strictly Come Dancing and The Great British Bake Off – millions might start re-considering the value of their TV licenses and Sky Subscriptions.

Is this the beginning of the end for television as we used to know it?

And on that bombshell…

Tesco Bank: The inconvenience of going hungry

Big brands don’t like inconveniencing their customers. Ask anyone affected by Vauxhall’s, Samsung’s or Whirlpool’s combustible car, smartphone and tumble dryer issues and they will tell you, that these companies have a lot of hard work to do to win back customer trust.

Customers’ of Tesco Bank might be relieved to know that their cash card isn’t about to burst into flames but out of all the recent reputation busting scandals, Tesco Bank’s might be the hardest to repair.

While Tesco Bank are themselves the victim of what looks to be a multi-million-pound fraud, with cash being taken from 20,000 plus customers’ accounts, their customers will have very little sympathy if their accounts aren’t fully refunded as quickly as possible.

We put a lot of trust in the banks to look after our money, knowing that our cash is safer with them than under the mattress. We also expect when we need to get out hands on some money to pay for petrol to get to work, food on our tables or to pay our bills, that the funds are available.

Consider the plight of the Tesco Bank customer who was left with just £21 in his account after £600 was fraudulently taken. Until the status of his bank account is restored – he may have to make some very tough financial decisions over the next day or two.

Tesco Bank are of course very apologetic for the “inconvenience” caused to their customers – but when inconvenience begins to feel like going hungry or worrying about how you’re going to get to work and send the kids to school – it reaches a whole new level.

Tesco Bank might have been powerless to prevent this unforeseen fraudulent attack – but they are in the position to make sure it doesn’t impact on their customers. The longer it takes to resolve (and we’re talking hours rather than days), the bigger the impact on their reputation.