Journalist Voices by Vuelio

How do you achieve cut through in a packed news cycle? When a journalist receives hundreds of pitches a day, what makes them notice yours?

In our inaugural live Voices by Vuelio event, we have lined up a panel of expert journalists to share their advice, tips and professional opinions on how to make your content stand out – both in inboxes and the media.

Discussing the current wave of stories around the cost-of-living crisis, the upcoming seasonal spike and discourse around diversity, our panel can provide valuable insights that can help you secure coverage.

Joined by Yolanthe Fawehinmi, features writer at The Daily Telegraph; Isabella Silvers, freelancer working with Cosmo and Elle; Hannah Ajala, freelancer working with the BBC across radio and podcasts; and Ally Head, health & sustainability editor at Marie Claire.

 

Fill in the form below to watch the event 👇

5 ways to use Insights in your PR budget

When you are planning your PR budget, insights can be a valuable tool to help you make informed financial decisions. It is important to think about budget across all areas of public relations and insights is a great way of highlighting where the need for more resources lie.

Though there are multiple methods of planning budget needs, here are four ways to use insights to project your PR budget, take control of your planning and exhibit your achievements.

1. Proactive vs. organic coverage

Looking at volumes of proactive coverage is crucial to understand the impact the PR team is making. Press releases and interviews can be great for raising brand awareness and generating earned coverage.

However, if these methods are not producing the results you require, then you may benefit from investing in additional support to understand where you can make more effective changes.

2. Campaign reporting

Rather than a specific metric to showcase the need for more investment, an evaluative report on the success of a PR campaign can be a helpful tool to understand how your resources are being utilised.

If your biggest campaign of the year still resulted in low article volumes, neutral sentiment or failed to hit target publications, then perhaps you could benefit from additional industry expertise to better approach future opportunities. Showing the success of a smaller campaign can also help you advocate for further budget to make more impact next time around.

3. Key message penetration

Key message penetration is an insightful metric used to determine if your organisation is being portrayed in the way you intend it to be. While some brands aim to be the most environmentally friendly or have the best quality products and services – these messages can also focus on broad company values, or hone in on a niche theme that you want visible in your coverage.

Even if you are achieving high volumes of coverage, your key messages may not be landing despite concerted effort. Using insights to demonstrate this, you may be able to appeal for more resources to increase your staffing. Or, more generally to develop further inroads with preferred media through conferences and other outreach.

4. Competitor monitoring

In isolation, all of the above metrics enable you to understand weaknesses in your own PR strategy. However, these become even more powerful when you monitor against competitors as well, allowing you to understand your brand’s share of voice. Not only does this help you to map the wider media landscape, but you can compare your results to your competitors and determine where there may be missed opportunities for your organisation.

If your peers are achieving coverage in national media, achieving higher levels of positive sentiment and their press releases are regularly featured, then this could present itself as an opportunity to afford more resources to your communications team to shore up, and more effectively execute, your media strategy.

5. Benchmarking

Continuous measurement, whether this is month-on-month or year-on-year, is crucial for benchmarking your results and having something to compare to. This allows you to track the progress of campaigns and media presence, while highlighting the valuable work of your PR team. Understanding progress over time can present opportunities to show how much you have accomplished, and project how much more you could do with additional budget.

For example, if you expanded your communications team one year, and saw a great improvement in share of voice, proactive coverage and positivity, this showcases a return on investment and develops your reliability in the C-Suite when pitching for budget.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

Vuelio is proud to be supporting AMEC’s Measurement Month – a month-long focus on best practice and new emerging trends in the measurement and evaluation of communication. Check out all the Measurement Month events here.

CIPR and Taylor Bennett Foundation launch reverse mentoring scheme

CIPR and Taylor Bennett Foundation launch BME Reverse Mentoring scheme

The Chartered Institute of Public Relations (CIPR) and Taylor Bennett Foundation have launched the PR industry’s first BME Reverse Mentoring Scheme. The scheme has been designed to educate senior PR industry leaders on the challenges practitioners from diverse communities face – it will run for over ten months and applications are now open.

CIPR x Taylor Bennett Foundation Reverse Mentoring Scheme

Those interested in taking part as either a mentor or mentee can find information on the scheme, criteria for application and how to sign up at the Taylor Bennett Foundation website. Applications close on 9 December 2022.

A successful pilot scheme paired senior leaders with Black, Asian and ethnic minority PR professional mentors to highlight the important role of inclusive cultures and allyship. Participants came from organisations including Netflix, Imperial College London, Google and Cardiff University Centre as well as agencies Four Communications, Cicero, Brands2Life and more.

The CIPR’s D&I Network chair and head of Healthcare Europe for 3 Monkeys Zeno said: ‘The BME Reverse Mentoring Scheme was created as we strongly believed that senior leaders needed to take responsibility for creating fairer, more diverse workplaces, but to do this they needed to appreciate the realities of being a person of colour in the UK PR industry.

‘Our pilot programme has shown that mentoring partnerships can result in valuable, honest conversations about the challenges, both personal and cultural, faced by those from minority backgrounds.

‘The scheme is not only building understanding but also shaping positive action. Mentees have already used their learnings to inform the D&I initiatives in their organisations to improve inclusiveness and representation. I’m excited to welcome mentor and mentee applications from those who are fully committed to making real DE&I change happen in the comms industry.’

Taylor Bennett Foundation CEO Melissa Lawrence said: ‘This programme has highlighted many positive things and we know the mentees can take what they have learnt to create a real lasting impact within their business. If you are a senior leader looking for thought-provoking conversations on the issues related to diversity in PR, then I encourage you to take part in this programme, to make a difference not just to your organisation but the industry.’

Apply to take part in the CIPR and Taylor Bennett Foundation BME Reverse Mentoring scheme here and find out more about the work of the foundation in this interview with CEO Melissa Lawrence as well as this accessmatters session.

For more on how much more the PR and comms industry needs to do on equity and inclusion, read our previous post on fair recruitment.

 

 

Media trends in November on ResponseSource

What are UK journalists writing about? Media trends for November

Did you know that it is just 47 days until Christmas? The festive season seems to have snuck up on us this year but journalists and media organisations have been planning their Christmas content since August. The ResponseSource Journalist Enquiry Service has seen a steady increase in festive-themed requests over the last few months – here is a deep dive into what exactly the UK media were researching in October and are writing about now.

Sign up for the ResponseSource Journalist Enquiry Service to start receiving requests from the UK media straight to your inbox.

The Journalist Enquiry Service enables the media to ask for exactly what they want from PRs, and around 17% of those submitting requests in October used the word ‘Christmas’. Particularly popular phrases were ‘Christmas gift guide’, of which there were 7%, and ‘advent calendars’, which made up just over 2%. These demands are only going to increase throughout November and probably into the first few weeks of December too, giving ample opportunity to get products out to the press for review and write-ups.

Keyword phrases for October

However, Christmas isn’t just about the presents. Food and drink is a massive part of the day and as a category on the service it saw a 5.5% rise from last month and was the second most popular category of enquiry for journalists. There were numerous Christmas requests within this and enquiry summaries varied from ‘Looking to hear about and sample the best non-alcoholic spirits for Christmas’ to ‘Looking to speak to a chef/foodie on what Christmas dinner items you can cook in the air fryer’.

The media is also finding different angles to cover the festive season including Christmas decorations. Consumer magazines banked plenty of responses from PRs with ‘Best Christmas and ‘Christmas hallway decorating ideas’ requests.

The other trend around Christmas requests in October came from both sustainable and low-cost viewpoints due to the cost-of-living crisis.

This ‘environmental angle got plenty of help for its journalist and the consumer title they write for:

‘I’m looking for suggestions for having a greener Christmas – from the most eco-friendly tree, gift-wrap and decorations (and recycling them afterwards) to sustainable gifts that will really make a difference.’

While this high-profile national press website wanted to connect with those planning Christmas on a budget:

‘Urgently seeking to speak to people who may be cutting back on Christmas this year amid cost-of-living crisis – whether that’s having a smaller budget for presents, cutting back on buying new decorations, having a smaller Christmas dinner with family, etc.’

The cost-of-living angle has been a big focus for the last few months – around 3% of all requests from journalists used this key phrase. Breaking this down further, 44% of those enquiries have come from the National Newspaper/Current Affairs media type. This has included titles such as The I paper, the Daily Express, Metro and The Guardian.

JES Keywords by media type

National press journalists have tended to focus more on getting experts and case studies to talk about issues such as the energy price cap, rising interest rates and the impact on certain industries such as the food sector. This has resulted in categories like Manufacturing, Engineering & Energy increasing by 23% compared to September’s flurry of requests.

Cost-of-living reporting is big among journalists writing for consumer media – 20% of requests used this key phrase, sending enquiries for more information, advice and tips on how to save money or reduce costs in the home. The Home & Garden category has seen an increase (6%) in use by journalists since September.
Radio and television have also been busy covering the crisis and made up 12% of requests in October. These tended to be more for personal case studies and secure location/venues to film at. 5 News and ITV News were among those broadcasters.

‘We are looking for a restaurant/takeaway affected by the cost-of-living crisis for a filming opportunity tomorrow. Especially interested in businesses which tend to use a lot of energy in the kitchen such as working with large ovens or fryers.’

The political instability in October had a major effect on the property market with mortgage rates rising rapidly – as a result, 2% of all journalist enquiries in October contained the keyword ‘property’. It was an even spread among the media types, with 36% coming from Consumer Media, 34% from National Newspaper/Current Affairs and 22% from Trade/Business/Professional media. Requests varied from seeking mortgage/property experts to case studies of first-time buyers to information on whether house prices would crash next year.

The Journalist Enquiry Service as a whole for October was used predominately by Consumer Media (35%) followed by National Newspaper/Current Affairs (24%) and then Trade/Business/Professional Media (18%). Staff journalists make up just over a half of users, at 55%, with freelance journalists back at 24%. Enquiries are predominately for a Spokesperson or Expert (35%) with Information for an Article at 24%, Review Products just behind on 22% and then Personal Case Study on 10%. Six of the top ten outlets using the service are national press.

November is likely to see Christmas requests increase even further while the cost-of-living crisis continues to be topical and should prove popular again with the Manufacturing, Engineering & Energy category as well as Personal Finance and Business & Finance. Charity sector PRs could be in demand in the next few weeks with Movember and Alcohol Awareness Week from 15 to 21 November. The ResponseSource Journalist Enquiry Service team also expect to see a significant amount of requests around Black Friday (25 November) which should see a spike for the Retail & Fashion category.

Want to receive requests like these from journalists writing about your topics of interest and expertise? Check out these 6 reasons to stop searching #JournoRequest and start using the Journalist Enquiry Service.

Which energy suppliers are achieving a positive brand reputation?

Back in July, Ofgem began releasing a variety of statements to the press demanding that energy companies do more to help struggling customers. As a result, independent and national suppliers began customising their support to be more bespoke and stand out from competitors.

However, the media has responded to some offerings better than others. While established brands are receiving expectedly high volumes of passing mentions, independent suppliers are achieving a higher rate of both positive and in-depth coverage.

Key Takeaways

  • Energy suppliers have released an array of bespoke support between 1 Jul and 30 Oct, following a series of Ofgem ‘threats’ in national and regional press
  • While British Gas achieved the highest sentiment score throughout this time, Octopus had the strongest positive:negative ratio tied to a wider variety of stories
  • ScottishPower, though considered one of the ‘big five’ suppliers, executed a high-quality example of how low and controlled coverage can benefit companies in a state of extended crisis comms
  • EDF’s attempts to offer more support was met with strong criticism from regional and local media sources
  • In defiance of concerns around excess profit and customer ‘bribes’, terms like ‘lifeline’ and ‘rescue’ have been used in national headlines towards five out of the eight suppliers measured

Over the past four months, the debate over whether suppliers are profiting from inflation has been one of many criticisms targeted at the industry. Since 1 July, 12% of 4,108 national and regional news articles covered the discourse over the ethics of Centrica, E.ON and Octopus ‘ringfencing’ consumer credit balances. In further criticism, both OVO and Octopus had a spike in negative coverage between 12 – 20 August when the Daily Mail reported staff were ‘cracking out the booze’ and having ‘wine parties’ during work hours.

Between 19 and 25 Sept, ‘the big five’ (British Gas, E.ON, EDF, ScottishPower and OVO Energy) were called out for turning away customers and encouraging them to stay with their current supplier due to a ‘volatile market’. Ofgem released a statement to the press in response to this, stating that suppliers are obliged to accept new customers as a condition of their licence.

Share of Voice and Sentiment (1 Jul – 30 Oct)

*Data explores 4,108 articles discussing energy suppliers and cost of living support across UK national, regional, and local general news sources.

A select few independent and national brands have been able to dilute negative coverage with a series of well-received customer support campaigns.

Between 25 and 26 August, British Gas received an upsurge in positive proactive coverage following its decision to donate 10% of profits to struggling customers — this headline was distributed approximately 504 times over the two-day period. The Centrica-owned company was a passing mention in 60% of negative coverage throughout this time, due to multiple ‘threats’ from Ofgem towards unethical behaviours from the ‘big five’ suppliers. Following the 10% profit donation, Ofgem counteracted its prior statements by referring to the company as ‘the only energy suppliers that provides enough support to customers struggling financially’, though this statement was only shared 22 times by local and regional news sources. This was also the case for SSE, which was mentioned but not the main focus of articles covering Ofgem’s accusations.

Between 25 Aug and 5 Sept, Shell received the highest rate of negative coverage tied to one story when Ofgem revealed it was ‘overcharging pre-payment customers’ and would be fined £500,000. An anonymous spokesperson for Shell Energy was quoted in 84% of this coverage and referred to the incident as an ‘error’ in updating prepayment meter rates.

Octopus Energy maintains strongest brand reputation

Overall, Octopus has performed strongest overall due to its ratio of positive:negative coverage. While its highest reaching article was in relation to ringfencing accusations, the independent supplier’s decision to buy out Bulb energy achieved an 86% higher distribution rate and was positively received across print, broadcast and online media. Similarly, the brand was referred to as a ‘lifeline’ following the launch of its bespoke ‘Energy Helpers’ service, which was shared in 274 articles across 161 national and regional news sources.

Why less is more

While Octopus was only the fourth highest-reaching energy supplier, it came second in terms of positive coverage rates and lowest overall in negative coverage. With the widest selection of bespoke customer support campaigns, its positive sentiment score was both regular and consistently distributed throughout the summer period. Similarly, ScottishPower received an almost equal rate of positive, neutral and negative coverage throughout the four months, with 78% of negative coverage generated by passing mentions.

These are clear examples of how high volumes are not always a measurement of strong performance. Low and controlled volumes, driven by proactive press releases focusing on customer support, has proven to be one of the most effective strategies for industries in a state of ongoing crisis management. Throughout the extended flight cancellations last April, Virgin Atlantic’s communications team successfully implemented this method with their ‘See the World Differently’ D&I campaign.

Top press releases (1 Jul – 30 Oct)

*Data explores 4,108 articles discussing energy suppliers and cost of living support across UK national, regional, and local general news sources.

The most covered press releases since 1 July were shared and distributed by the media between 22 Aug and 27 Oct. British Gas’s donation received the highest reach and volume combined, while Octopus received the second highest volume rate in one day. Both fell short in comparison to OVO, which achieved two of the top five press releases. The brand maintained a ten-day period of coverage between 28 Sep and 7 Oct due to a combination of its ‘power move’ programme and guide to the Government energy bill support scheme. However, the latter headline was over 70% neutral due to the fact that it was not a support scheme offered exclusively by the company.

Why was EDF ‘slammed’?

Overall, such a variety of support from energy suppliers has received a relatively positive response by national media sources. Excluding specific customer case studies distributed by local and regional newspapers, terms like ‘rescue’ and ‘saves customers’ have been used in headlines for five out of the eight suppliers measured.

However, EDF’s attempts to show the same level of generosity was met with a higher degree of criticism. Between 22 Aug and 10 Sept, the company was ‘slammed’ for offering £100 to customers if they switch to pre-payment meters. The announcement was referred to as a ‘bill bribe’ in 137 national and regional headlines, describing one of the policies in the press release as a ‘dupe’ to move customers to a ‘costlier’ system.

Sara Williams, founder of Debt Camel was quoted in over half of this coverage when she stated that £100 ‘sounds tempting’, but switching to a prepayment meter is a ‘dangerous move for many people’. Throughout this period, the pre-payment energy system as a whole was described as ‘horrific’. The Sun actively called on the Government for a temporary ban of this option, calling it a ‘scandal’ for ‘hard-up families’.

 Which supports were most positively covered by the press? (1 Jul – 30 Oct)

*Data explores 4,108 articles discussing energy suppliers and cost of living support across UK national, regional, and local general news sources.

Among the bespoke support set out by suppliers, the most covered this year has been Octopus’ decision to give away free electric blankets. The company announced this scheme back in January and started again on 10 Oct, but closed the scheme for the year just three weeks later after receiving over 100,000 applications. While national outlets quoted that customers could ‘save £300’, regional news sources described the brand as ‘going one step further’.

Much alike to ScottishPower and OVO,  Utilita has maintained a low but manageable coverage rate throughout the industry’s crisis period. While lower in volume than competitors, the ‘Shop Smart, Cook Savvy’ partnership with Iceland and The Food Warehouse has been its highest-reaching positive story of the year and the energy industry’s second most mentioned support campaign since 1 Jul. Such an extended period of coverage was due to the gradual release of various pledges over time, such as money-saving workshops and high-quality research into household savings.

Why customer support pays off in a cost-of-living crisis

While British Gas received the highest sentiment score overall, Octopus has skilfully demonstrated the sentiment control that can be leveraged through offering a variety of gradual support. The singular success of Utilita’s Iceland partnership is another strong example of how bespoke effort pays off, though its lack of regular press releases in comparison to competitors may be a leading cause for low volumes overall.

Long-term investment is not a wise or feasible option for some sectors. However, if you have the goal and means to enhance your media reputation then it may be worth diverting some of next year’s budget towards the greater good.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

Vuelio is proud to be supporting AMEC’s Measurement Month – a month-long focus on best practice and new emerging trends in the measurement and evaluation of communication. Check out all the Measurement Month events here.

The Good PR Pitching Guide

The Good Pitching Guide for PRs

Bad news first: there is no one set of rules for successful pitching into the UK media.

The good news: most journalists are very open and upfront about the kind of pitches they are interested in receiving from PRs.

Here are seven very specific requests, tips and ‘more please’s from journalists featured in our Vuelio Media Bulletin – take note on how to give good pitch to journalists writing about general lifestyle topics, science, health, sport, disability, inequality, psychology and more.

How to pitch to Angela Malin, editor-in-chief of About Time Magazine and They Started It podcaster

‘Email me! Always. With a succinct subject line. Please don’t call me, it freaks me out. And only WhatsApp in an emergency (is there ever really an emergency in lifestyle journalism?).’

Read the full interview with Angelica on her topics of interest and what went into her book ‘Unattached: Essays on Singlehood’.

Punteha van Terheyden, Lacuna Voices editor and freelance journalist

‘Please email me directly. And if I’m not on your subscriber list for real life case studies and press releases (women’s interest, health, legal, relationships, etc.), please add me! You can see my portfolio of articles on my website.’

Read the full interview for even more pitching tips from Punteha, author of ‘The 10-Point Pitching Plan’.

Lydia Wilkins, freelance journalist and podcaster with Conscious Being magazine

‘The best way to get in touch with a story or other opportunities is to not email me, but to wait for specific callouts that I post on Twitter.

‘My inbox is… messy at the best of times, and things get lost, technology being technology. Twitter means I can reply as quickly as I can.’

Read the full interview for Lydia’s thoughts on diversity in journalism and inclusivity in storytelling as well as information on her book ‘The Autism Friendly Cook Book’.

Henry Gee, Nature’s senior editor, biology

‘You can contact me through my book website. My agent is Jill Grinberg at Jill Grinberg Literary Management – you can email her through the same web page.’

Read the full interview for more on Henry’s experiences throughout his 30 years in science publishing as well as information on his book ‘A (Very) Short History of Life on Earth’.

Dr Josephine Perry, Cycling Weekly features writer, freelance journalist and sports and performance psychologist

‘I love getting story ideas or great case studies. I’m always looking for interesting things happening in sport, high performance or psychology. Any books on high performance or those written by athletes are great to receive for my website review section. Email me, or find me tweeting (far too much) @josephineperry.’

Read the full interview for advice on being successful in all your endeavours (including pitching to the media) as Dr Josephine talks about her book ‘The Ten Pillars of Success: Secret Strategies of High Achievers’.

Saba Salman, Community Living editor and freelance journalist

‘I’m interested in reporting the experiences and talking to people we rarely hear from, like someone who has a profound disability, or their family, or health and care support staff. I’m also interested in covering the stories of people for whom the cost-of-living might be harsher because they face multiple barriers or disadvantage, for example, due to race and disability.’

Read the full interview to find out more about Saba’s reporting of the cost-of-living crisis and disability issues for outlets including The Guardian, The Independent and Byline Times.

Sophie Smith Galer, senior news reporter for VICE

‘I’ll be honest – it is very rare that my stories come from press releases. But if you have something connected to gender violence, health misinformation, online extremism or the climate crisis and it’s about something going on in Europe, the Middle East or Africa you can email me.’

Read the full interview for how Sophia utilises TikTok as a reporting and sourcing tool and her book ‘Losing It: Sex Education for the 21st Century’.

Find out more about all of these journalists with the Vuelio Media Database and keep up with movements across the UK media by signing up to the twice-weekly Media Bulletin for PRs and journalists.

Even more tips on pitching to the UK media can be found in our white paper ‘How to Pitch to Journalists’ – download it here.

How to support your staff during the cost-of-living crisis

How to support your staff throughout the cost-of-living crisis

This is a guest post from Laura Oliphant, CEO of Stand, on what companies can be doing during the cost of living crisis.

Any help given to staff during situations like Covid and the cost-of-living crisis needs to be part of a positive and genuine work culture. As we enter the tougher winter months and energy and food prices soar, companies need to ramp up their employee support, going beyond free drinks and gift vouchers. Support has to be meaningful – nothing lands as badly as a token gesture, or support not awarded fairly across the business.

At Stand we aim to support our team from the day they start work with us, but as the cost of living continues to rise, we recognised more was needed. We decided to give a one-off payment to our staff. £800 split across two payments in October and January 2023 for those earning up to £30,000, and £500 for those earning over £30,000. Feedback on the payment was universally well received, particularly because it was announced months before government support was confirmed.

Alongside financial help, we introduced a number of smaller gestures in the office, including increased fruit and snacks, and additional breakfast supplies.

But support for teams must go beyond one-off gestures. We are constantly challenging ourselves to come up with new ways to show our team they are valued. We understand life can be tough, especially during times like Covid. After three lockdowns and other restrictions of the pandemic, we wanted to give our team better balance at work. Initially, we trialled a nine-day fortnight where every two weeks, everyone at Stand had an off day to spend how they wish. This has now been adapted into a 1pm Friday finish where we are encouraging our team to start their weekend early, or use the afternoon to do something creative or good for their wellbeing.

Wellbeing is particularly important for us at Stand. In addition to our annual £250 wellbeing allowance, we have trained mental health first aiders, free counselling and discounted gym membership and equipment through our private health cover. Everyone has a day off on their birthday, 2.5 volunteering days, creative time off to seek inspiration and the chance to take a sabbatical after three years of service.

The most important advice I can give alongside consistency and fairness, is introducing support and benefits that are co-created. Listen to feedback and try to read the room so you introduce support before people say they need help. But also have realistic expectations. Having a positive culture, a strong suite of benefits and giving extra support is not a silver bullet to recruitment and staff retention, but it is the right thing to do.

For more on the cost-of-living crisis and its impact on the PR and communications industries and their audiences, download our white paper Communicating the cost-of-living crisis… A guide for charities and the third sector.  

How are British newspapers perceiving the ‘new’ Twitter?

Following an extensive period of negotiation, Elon Musk confirmed his $44bn acquisition of Twitter last Friday. As Musk has a pre-existing reputation of creating online controversy, both politicians and public figures have expressed their concerns towards the future of the website.

Between 28 Oct and 1 Nov, 448 UK-wide news sources reported on Musk’s Twitter takeover and the updates that followed. One of many was his decision to fire the company’s board of executives, which consumed 10.7% of national articles throughout this time. While 88% of this coverage was negative in sentiment, almost half used the term ‘golden parachutes’ in reference to the collective $122m dismissal pay-out.

Overall sentiment across national news sources has been largely critical. Approximately 93% of neutral coverage was a general acquisition announcement, while articles with a specific focus were 4% positive but predominantly negative. Over 95% of positive coverage were op-eds – the highest reaching piece was from the FT and praised Musk for his hypothesis that the new Twitter will be a ‘digital town square’ for online disagreements.

The cost of the takeover was mentioned in 23.5% of national coverage, of which 21% was a headline mention. Articles by The Independent, which had the terms ‘RIP Twitter’ and ‘Musk may be one of the worst people on earth’ in their headlines, were syndicated a collective 43 times by local and regional news outlets since Friday.

Free speech and misinformation

Almost half of all national coverage either focused on or mentioned increased risks towards user safety. Among the most common concerns were misinformation (7.9%), the recovery of banned accounts (13.8%) and plans for a ‘content moderation council’ (6.25%). Such worries were exacerbated when Musk, alongside Donald Trump on Truth Social, was found to be tweeting conspiracy theories on the attack of American Businessman and husband of Speaker of the House of Representatives Nancy Pelosi, Paul Pelosi —this discovery featured in 6.2% of all UK coverage between 30 Oct and 31 Oct.

Immediate violence from revived accounts

Among the previously banned accounts, right-wing figures were most mentioned in the media. Trump was quoted 34 times for saying that the service is ‘now in sane hands’, while extremist group Britain First made headlines for posting a series of anti-immigrant videos in the first 24 hours of its account revival.

American Basketball player LeBron James was also quoted in 5.5% of all coverage, calling on Elon Musk to take action as the use of a racist term on the platform surged by 500% since Friday.

Online Harms Bill

From anti-immigrant footage to an upsurge in racist language, national news sources have published extensive evidence of online harms caused by Musk’s content regulation changes. Musk stated that the content moderation line should ‘only be drawn at illegal posts’ and ‘everything else should be allowed as part of open debate’. With the position of the Online Safety bill still pending, 2.5% of all national publications have asked how the platform could coexist with such regulations.

While politicians in the UK have been relatively quiet on the takeover so far, other public figures and world leaders have expressed their immediate stance on the news. Responding to Musk’s ‘the bird is freed’ tweet, Thierry Breton, the commissioner for the internal market of the EU said: ‘In Europe, the bird will fly by our rules’:

Similarly, 22 headlines mentioned a quote by NZ prime minister Jacinda Arden, who urged Musk to ‘stick to transparency’ amid fears that the platform could nurture extremism.

Blue tick charges

Consuming 8.25% of all national coverage, Musk’s plans to charge verified accounts $20 a month peaked on 31 Oct with celebrities around the world weighing in on their disapproval. Author Stephen King was one of many quoted in 6% of national headlines on the same day, when he responded ‘F**** that, they should pay me’.

As the story developed over the weekend, business experts began speaking to the press on how this move could ultimately devalue the platform. By 1 Nov, 56 national headlines reported that Musk may ‘slash the fee’ to $8 or remove it altogether.

The future of Twitter

With so many public figures announcing their disapproval and departure of Musk’s takeover, tech journalists and shareholders are beginning to speculate the likelihood of the platform’s survival. Alongside a small selection of national news outlets, 106 British tabloids have actively outlined how users can delete their Twitter account and why they ‘might want to’. Approximately 85% of coverage discussing the future of the platform was negative, while 14.5% remained neutral and speculated if there would be a future at all.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

Digital PR with Vuelio

4 tips for mastering digital PR

PR has changed a lot since the early days of clippings books, printed features lists and heavy media directories either weighing down office shelves or stacked up under desks.

If you are very early in your PR career, you might not know what any of those very 80s/90s extremely cumbersome things even are – and lucky for you, you don’t have to. We are now firmly in the era of digital PR, so here is advice from Connective3’s guide to digital PR to help you navigate this Brave New World and nail it, too.

Download the full Digital PR Starter Pack from Connective3.

1) Learn from the best

The wonderful thing about working in the creative industries is that inspiration can come from anywhere – but industry-based inspo is particularly useful.

Keep up with big news happening in the wider PR, marketing, comms and media industry by signing up for newsletters from outlets like PRWeek, Campaign, The Drum and Vuelio to make sure you are always in the loop.

Want extra insight from industry leaders? Some extra advice from us – check out these 10 Top UK PR Blogs regularly sharing takes on new campaigns from big brands, as well as emerging trends you need to be aware of. And even digital PRs can benefit from more traditional publication formats – here are the best books for PR professionals to read.

2) Brainstorm

Blank pieces of paper, empty whiteboards and the open expectant faces of colleagues and clients – terrifying and not exactly conducive to creative thinking and ideation.

Connective3 recommend breaking down your brief before diving headlong into brainstorming. Remember at school when teachers would recommend reading all of the questions before starting your answer? Same thing here – decide where to start by reading over the key information first and keep your ‘why’ at the centre of your mind. Remember that no idea is ‘bad’ and try different approaches – writing, talking, different team combinations and session formats.

3) Download some data

Data can not only back up the points you are looking to hit in campaigns or content but can also help during the planning and post-campaign measurement phase.

Connective3 has suggestions for data sources you can tap including the Office for National Statistics (ONS), Freedom of Information Requests (FOIs) and YouGov while we can also recommend Media Monitoring (we happen to have that) to see how different media channels are reporting on your topics of interest. Social listening tools like Pulsar can also track the online conversations of your intended audiences.

4) Newsjack

With advice from industry greats, knowledge of what is happening in the wider industry, good ideas and decent data, it is time to find a hook for your story. Newsjacking, also known as reactive PR, is a useful skill for connecting your message to an issue already in the minds of the public and being covered by the media.

The Digital PR Starter Pack has a full list of Dos and Don’ts to take note of before you start newsjacking, but the basics just happen to be the building blocks of PR.

Back in the analogue days, much was done with press releases and/or the offering of expertise. Digitalisation has not changed this as a PR approach, especially for newsjacking.
Ready a calendar of events and awareness days happening throughout the year that campaigns can be pinned to. Alongside your calendar, prepare press releases with useful hooks and relevant links to the news you are hitching your story to as well as information journalists, broadcasters and influencers will need when reporting. Finally, ensure you share your releases with those who will find them useful – a media database can help.

Expertise is a valuable commodity for the media – in addition to the trusty press release, there are other online options for offering it out. Services like the ResponseSource Journalist Enquiry Service enable PRs to connect with journalists asking for expert comment in specific niches, with no need for dragging out those dusty media directories of old.

Check out more advice from Connective3 in the Digital PR Starter Pack

Will the food delivery sector survive the cost-of-living crisis?

Between the pandemic and increase in energy prices, scarcity is a familiar feeling for the UK’s independent pubs and restaurants. As a result of such consumer limitations, food delivery has been at a record-high across the country. The sector grew by £11.4bn in 2020 and was quoted as a ‘winner’ of the lockdown period by 162 national hospitality publications.

While the past few years have been fruitful for brands like Deliveroo and Ocado, a shift in consumer attitudes — created by the cost-of-living crisis — has sent sales storming in the other direction at a sudden and alarming rate; while providing much-needed restoration for the indoor dining sector.

Key takeaways

  • National media outlets have identified food deliveries (including takeout, supermarkets and veg boxes) as a major cost-of-living victim sector
  • Deliveroo’s Buy Now Pay Later [BNPL] partnership with Klarna has been the top cost-of-living delivery sector story since August and received a 68% negative sentiment score, largely driven by Martin Lewis’ highly syndicated criticism
  • Revenue losses, rider strikes and senior resignations were some of the highest sources of negative coverage affecting all major takeout brands
  • Deliveroo and Uber Eats briefly diluted negative coverage with philanthropic press releases
  • Both national news and business publications continue to discusa Just Eat’s pathway to industry leadership

Towards the end of lockdown in 2021, more than 25% of consumers increased their delivery usage and nearly 75% planned to continue after restrictions were lifted. Fast-forward to April of this year and the complete opposite appears to be true — takeout has been deemed one of three major ‘victim sectors’ and 61% of consumers plan to cut their usage by December.

Alongside a significant drop in sales, the brand reputation of some of the UK’s leading delivery services have also taken a hit. As the media reported on rider strikes across the country, regional news sources published specific case studies of workers saying they ‘won’t survive’ and are ‘begging’ for tips.

UK delivery sector: Share of Voice (1 Aug – 19 Oct)

*Volume and sentiment data measures all regional/national  cost-of-living-related coverage on UK delivery brands 1 August – 19 October.

Approximately 2,686 articles across general news sources, food and business-related publications explored the biggest areas of impact due to ‘down-trading’ across the UK’s food delivery sector. Of this volume, 42% explored major structural changes happening within specific brands.

Throughout this period, Deliveroo consistently held the strongest share of voice due to several high-reaching and controversial partnerships shared across print, online and broadcast media. An upsurge in rider strikes and its decision to leave the Netherlands after failing to compete with Just Eat followed closely behind. The strikes were also a prominent source of negative coverage for Just Eat and Uber Eats between 10 August and 9 October, but only Uber was mentioned in the headlines.

Almost all of Just Eat’s coverage was negative due to the aforementioned protests, as well as significant losses – the most prominent being a 7% loss in orders throughout H1 2022 compared to the previous year. However, discussion around their ‘clear path to profitability’ was covered in 286 outlets between 1 Mar – 1 Aug and has picked up again since 19 October. While Uber Eats had almost the same volume of coverage, a tactical press release announcing its ‘£250k offer to 25 restaurants owned by people from minority backgrounds’ made up 100% of positive coverage, peaking just one week after the brand was called ‘diabolical’ for worker conditions.

 

Case study: Deliveroo x Klarna partnership

*Case study data reflects all regional/national Deliveroo coverage 1 August – 19 October.

Since August, the most popular story across the country has been Deliveroo’s decision to partner with Klarna to offer ‘buy now pay later’ services, which was distributed approximately 395 times between 11 and 18 October throughout general news, food, hospitality and business publications.

Top speakers

While the brand announced the Klarna partnership in a positive light, only 31% of media outlets responded with the same tone. Rather, 68% preferred to comment on the controversy behind the move. David Sykes, chief commercial officer at Klarna, was quoted in 70% of all coverage when he argued this was a way to offer zero-interest inflation support to the public, while a spokesperson added that consumers have otherwise been paying with high-interest credit cards ‘for decades’.

While seniors at the BNPL service are calling this a ‘healthy alternative’, some experts across the country are weighing into the press with a different perspective.

Martin Lewis, financial journalist and founder of MoneySavingExpert.com, became the lead opposition to the decision when he ‘slammed’ the company for ‘pumping up debt’. He further argued that debt should be accrued when it is ‘needed’ and not for a ‘cheeky Nando’s’. Lewis’s tweet was first picked up by The Telegraph on 12 October and syndicated a further 260 times until 14 October, equating to 66% of total Klarna-related coverage (of which 60% mentioned Lewis in the headline) and the main driver of the negative spike.

Within some of these articles, Labour MP Yvonne Fovargue backed the belief that it ‘normalises debt’ while councillor Rosie Parry called Deliveroo a ‘gross predator’ for encouraging families to buy takeaways they cannot afford.

Prominence

As a result of Lewis’s national criticism, approximately 57% of Deliveroo’s headline mentions were negatively associated with incentivising debt. Fortunately, second to this was its collaboration with Boots to deliver cold and flu medicines (18%), via a press release that provided a much-needed and extensive boost in proactive positive coverage between 25 August and 19 October. While the release was sent out on 22 August, it did not achieve significant national coverage until 18 October when the heat of the Klarna debate began to die down.

Crisis management

Approximately 82% of Deliveroo’s top headlines were proactive and sourced from a press release. Given that 77% of all coverage features a relevant quote from either seniors or spokespeople at Deliveroo, the releases acted as a strong crisis management tool by allowing key speakers to have some input during a peak in negative coverage.

Similarly, while its collaboration with Boots may have been a tactical move to tackle losses, Deliveroo’s release was picked up positively by the media after the BNPL controversy and helped to stabilise brand reputation.

Is dining on the rise?

Indoor dining forecast coverage  (1 Mar – 19 Oct)

*Case study data reflects all regional/national coverage on UK delivery comms in PR, marketing & business publications 1 March – 19 October.

As the food delivery sector continues to see decline, comms and business outlets across the UK and rest of Europe have been actively reporting on the crisis strategy of specific brands. Since August, there has also been extensive analysis on the spending forecasts and survival rate of each brand. Approximately 86 articles identified that eating out was likely to ‘experience a boost’ over the rest of the year.

Given that travel and groceries were also included in this list of beneficiary sectors, it is clear that one of the root causes of this boost is an extended wave of post-lockdown spending. While national news headlines are reporting that non-essential purchases are projected to plummet by £12bn, economic experts are stressing that brands should not ignore the ‘Lipstick effect’ – a desire for luxury items and experiences in economic downturn. For example, supermarkets have found that while cutbacks and reliance on value brands are at an all-time high, consumers will still invest in luxury lines like Sainsbury’s Taste the Difference — particularly on special occasions or annual events.

In addition, regular dining out is suggestive of a higher income household. In the case of an economic crisis – rather than a pandemic, for example – some consumers and industries are less affected. Retail Economics CEO Richard Lim told Marketing Week that sectors ‘more focused on higher income households will likely perform better than others’.

Focus on ad spending

Both Uber Eats and Deliveroo have reported to the press that ad spending is an ‘essential part of the revenue mix’ for ‘free cash flow generation’, while a Shore Capital equities expert added that these ‘skyrocketing marketing costs’ likely come as a response to Just Eat’s ‘aggressive inroads into the London market’.

While these brands appear confident in their decision, Grace Kite, econometrician, warned in a response article that ‘not all brands should maintain ad spend in a recession’, advice she predominantly aimed at victim sectors. Rather, she said brands should work out whether investing to secure additional share of market is ‘worth the cost’ in an economic downturn, as they run the risk of that increase being a ‘bigger slice of what becomes a much smaller pie’, making it difficult to recover from the previous high after the economy stabilises.

Vuelio’s top 3 recommendations

The Vuelio insights team has collated the most prominent guidance points by industry experts in the media over the past six months:

Explore the impact

While value and empathy have been considered the most important brand tones over the past three years, some consumers will not feel the impact of a crisis as much as others, therefore the necessary extent of compassion in communications should be closely measured.

Towards the end of the pandemic, international news outlets criticised that every advert used the same phrases, sombre voices, empty offices and soft piano music. As a result, some brands quickly became the subject of criticism across social media. Other publications argued that themes of indulgence, celebration and seizing the day were strongly preferred by viewers and could ‘speak to the desired attitudes’ in future crises.

Maintain transparency

In a survey of more than 2,000 UK adults, 87% said they expected to hear from brands just as much or more during the period of economic instability. Between 22 and 31 August, 43 international marcomms publications repurposed a ‘heavily cited’ study showing that younger consumers value ‘purpose-driven’ advertising that shows how companies are helping others.

Given that both Deliveroo and Uber Eats were able to successfully dilute some of their negative inflation coverage with philanthropic press releases, the media has been shown to respond to these gestures in positive and high volumes.

Nurture Retention

If your budget lacks the space for a significant value incentive, enhanced loyalty programmes are also attracting national media awareness over the past three months. For example, the launch of MyMcDonald’s was the restaurant’s highest-reaching campaign in regional and national news sources throughout 2022. Similarly, the decision to bring back ‘free hot drinks for members’ achieved Waitrose the highest share of voice among all UK supermarkets between the 15 – 18 October.

Reading the room

Just Eat are currently perceived by the press as the ‘Dutch Kings’ that could soon lead the UK’s takeout sector, but its successes are not widely shared in the press beyond the expert insights of business publications. Proactive positive coverage is considerably lower than that of Deliveroo and Uber Eats despite a significant growth rate, demonstrating the importance of active press releases in this sector.

As victim sectors set their budgets for the next fiscal year, ‘read the room’ appears to be some of the most prominent expert advice pouring into the press. Measuring how your audience are impacted by a societal setback ought to be a priority, as fatigue grows quickly in a state of crisis and the needs and desires of your audience will change accordingly.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

Everyone has a podcast

Everyone has a podcast these days: 4 ways to be heard

While it feels like everybody has a podcast – you may already have at least three on the go in your spare time – there is no denying it is a valuable format. Podcasting is predicted to be a $4 billion industry by 2024, making it a platform with plenty of potential for brands and businesses with something to say. 

Considering starting a podcast, or want to steer a client in the right direction/away from producing something only their friends and family will listen to? Take advice from the experts. Here are tips from media professionals at brands including The Times, BBC Good Food and Women’s Running shared during this year’s Publisher Podcast Summit.

1) Be genuine

Unlike super-slick radio programming, podcasting should be more direct and friendly with listeners. Build a genuine bond with your community – or a useful parasocial relationship with the consumers you want to engage – with authenticity.

One instant way of doing this is to utilise existing camaraderie on your team, like Women’s Running editor Esther Newman, who found success and extra listeners by teaming up with co-host Holly Taylor for her podcast.

‘Your audiences will quickly become invested in you as people if they enjoy the conversations that you’re having,’ is Esther’s advice.

2) Branch out and do something different

Yes, there are many podcasts out there already. What gets attention in a noisy space is something you already know a lot about from your comms experience – telling a story in a new way.

A podcast is ‘a really powerful storytelling tool’ believes Big Issue’s future generations editor Laura Kelly. For Laura, the format provides a way to ‘reach out to marginalised voices’ and tell stories your audience may not have heard before, or provide a new twist on something they are familiar with. A podcast also allows for a deeper investigation and investment in a story:

‘You need a strong story with twists and turns,’ advises The Times and The Sunday Times podcast producer Will Roe. ‘It needs a decent central figure as well as an idea of the wider theme – what does this story actually mean?’

3) Turn off the business brain for a while

Building a following for a podcast is the same as building a community around any other form of content – too business-focused and you can lose the interest of those who took the time to tune in.

Approach a podcast as ‘a full package thing, rather than just a promotional tool to get your voice out there,’ says Wondery Media producer Theodora Louloudis.

The extra time and effort needed to produce a podcast can be a labour of love – an opportunity to flex muscles you may not otherwise get the opportunity to use during regular comms work.

4) Remember the audience out there

Recording a podcast can be an opportunity to showcase other communications skills and snap up new audiences… or a fast-track to self-indulgence and boredom for those listening in. Producing podcasts in isolation frequently leads to friendship groups thinking their conversations about cinema are of interest to those other than them. Frequently, they are wrong.

To avoid this pitfall, steer clear of giving the microphone to any team members who are overly keen to talk over others (we all know someone like that) and consider adding in plenty of guest speakers and interviews with people in your industry.

Alongside respected thought leaders, showcase those people ‘whose story has not been told, or who has got something really interesting to say that you might not have heard before,’ advises Janine Ratcliffe, deputy editor of olive magazine and BBC Good Food.

There are plenty of interesting voices to showcase out there and topics to cover, all while further building your brand in the background…

For advice on the benefits and pitfalls of parasocial relationships in communications and marketing, check out our overview of how big brands are doing it.

Not sure if podcasting or radio is the direction you want to go in for your brand and clients? Read this guest post from Broadcast Revolution’s Phil Caplin ‘Is radio or podcast better for your campaign?

Stakeholder Management

A guide to the benefits of Stakeholder Management

Every business and brand has stakeholder relationships that need to be tracked and nurtured. A centralised solution can provide teams with a press office, a central space to save and manage your messaging, a bank of key contacts, resources for issue and crisis management and readily available data for reporting back to your internal stakeholders.

This guide covers the principles and importance of stakeholder management and how SRM platforms can provide solutions for your current strategy and future approach, as well as help prevent any future comms disasters.

Press office management

1. Managing your press office

Fielding calls and emails from journalists, the public, your community, your colleagues – press office management should be part of any stakeholder management solution. This function provides a place to log and manage every interaction your brand and business has across the team, skipping over the possibility of information silos or missed connections.

Search previous and current engagements to find every logged conversation happening across your brand and keep the interaction going to deepen both the burgeoning and ongoing relationships key to your business.

Vuelio Enquiries

2. Managing your messaging

Even organisations with clear shared goals and firmly established brand personalities are at risk of incorrect messaging, outdated brand assets or tonally-wrong comms being shared by well-meaning team members without access to the latest documents. A stakeholder management platform provides a space for brand assets ready for sharing with co-workers and colleagues in company-wide internal communications as well as external media contacts and consumer bases.

To add to the press office function of contact and engagement management, a stakeholder management solution provides a convenient shared hub for building your bank of press releases, logos, images, email campaigns, relevant reporting and more. With easy access to these assets, those working on specific campaigns, or managing a crisis that needs a response, can share the relevant materials across the appropriate avenues.

Issues management

3. Shared banks of stakeholders

Gone are the days of relying on outdated and easily-broken Outlook and Excel spreadsheets filled with complicated data and formulas. Vuelio’s Stakeholder Database provides a shared repository for your internal and external stakeholders and groups.

Find contact details you need with simple searches and filtering. For gaps in memory, refresh yourself on the last interaction you had with certain contacts. Whenever you logged your last conversation with a stakeholder, Vuelio’s platform keeps a real-time overview of engagements and a detailed history of the interactions you save on each profile card.

Tracking engagement across your entire organisation can be made even easier with personalised customisations to your dashboard. By setting your dashboard to meet your needs and specific expectations, you can reduce the time spent searching for specific engagements and contacts… with no broken formulas or random reformatting to hold you back.

PR CRM

4. Crisis management

A centralised overview of all engagements and available resources is particularly useful for issue-based management in successful times. It is also vital for the more challenging times that may come for your business.

Where saving time, team effort and avoiding missteps is particularly important is crisis communications. While the hope, of course, is that crisis comms will not be needed any time soon, preparing for any eventuality is a must in the modern PR, public affairs, political and comms space.

To aid you in being ready for any issues that could crop up in the future, Vuelio’s unique module for issue management provides a connected hub for communications, media activities and all assets currently in place for specific projects or, if they happen to arise, problems.

Stakeholder management

5. Reporting back

For when it is time to report back to your internal stakeholders on the success of your external stakeholder engagement comms, management tools like Vuelio have a range of fully-customisable reports to populate with proof of your good work.

In fact, Vuelio Stakeholder Management can be accessed anywhere you can log on, meaning that whether you are meeting with internal stakeholders, regulators, industry bodies, the media, Government agencies or communities important to your sector, you can find the information you need to develop these relationships.

Demonstrate the value of your efforts and the reach of your messaging to your stakeholders now, and get ready for the future of your organisation with the ability to analyse areas for improvement and opportunity in preparation for your next big campaign.

For more on Vuelio’s solutions for public relations, comms, public affairs and politics, check out information on our products including Media Monitoring and the Vuelio Media Database.

3 reasons to get started with Web 3.0

Do robot-dogs dream of the metaverse? 3 reasons to get started with Web 3.0

What technology is disrupting the creative industries and shaping the future of the media right now? If all the excited industry reporting and write-ups devoted to it is to be believed, a major disruptor and area of opportunity is the metaverse, or Web 3.0.

As with the emergence of Web 2.0 before it, the media and the PR sector are busy investing, ignoring or desperately trying to understand Web 3.0 and whether it is actually useful for campaigns and comms. Should you be investing time, resources and brain space to the metaverse?

According to Deloitte’s chief disruptor Ed Greig, backed up by his robot dog Chip, the answer is yes. During the session ‘The tech disrupting the future of media: Metaverse, VR and more…’ for Media Tel’s The Future of Media, Greig shared why proven capabilities with the metaverse are must-haves for communicators.

The metaverse is the attention grabber du jour

After demonstrating Chip the robot dog’s ability to traverse stairs backwards, Greig admitted the robot’s links to the subject of his panel talk with host Omar Oakes were ‘tenuous’ at best but that ‘a robot is a useful tool for getting attention’. Capabilities with the metaverse and Web 3.0 is the same – a way to get attention.

The metaverse is a regularly-covered topic in industry reads like PRWeek, Campaign, The Drum and our own PR Pulse. It is a subject of great skepticism, suspicion and excitement. Your clients or brand mates will likely have heard something about it, or if they have not, it is a shiny new potential to tempt them with. Particularly if they want to engage Gen Z or the even younger Gen Alpha.

Web 3.0 is another way to connect and engage your audience

‘A greater degree of human connection is very powerful’ said Greig – when all the hyperbole about emerging technologies is stripped away, the metaverse is, in essence, another ‘opportunity for people to interact with others and be themselves’. Authentic and immersive interaction – what is more powerful than that for a communicator?

‘The metaverse is another space for people to connect with their passions,’ Greig explained.

For those struggling with the visuals they have seen that may not look too impressive, Web 3.0 can be thought of as a more visual version of the chatrooms of Web 2.0 or the WhatsApp groups you have with your friends and family:

‘It is the internet, you know – just more immersive. If anyone says anything more complicated than that, they’re trying to sell you something. Or they’re bullshitting’.

‘The most useful way of preparing yourself for learning about Web 3.0 is to consider what you wish you would have known about Web 2.0 back in 2004. Just avoid making the same mistakes.’

Other industry greats are already doing it – but it is not too late to get started

Brands that have already successfully invested in and entered the metaverse include Nike – ‘Their approach was good and they are testing and learning – not afraid to kill something if it is not working,’ said Greig – and ITV. No boats have been missed, however – if you watched the recent Meta announcement of legs and feet in its own Web 3.0 platform, you know there is still far to go with its development…

‘We are always in a test and learn phase,’ said Greig when talking about the creative industry’s relationship with technology.

‘For my clients, Web 3.0 is less a solution, but instead a test, a new channel. Is your organisation adaptable for this new channel? If not, you are going to struggle. This is about honing your organisation to be able to experiment.

‘Fall in love with the problem and not the solution. Engaging with and understanding the metaverse is about educating yourself and staying agile; being able to pivot when you need to. This is the really important thing about Web 3.0 – an opportunity to stay agile.’

‘The tools communicators use are always changing, but the human need they address is the same. Think big, start small and test often’.

For a primer on Web 3.0, read our previous post on the subject How to communicate in the metaverse… Also, what is the metaverse?

Want to engage Gen Z? Download our white paper The PR Guide to communicating with Generation Z.

Will the Online Safety Bill keep journalism safe alongside its audiences?

Will the Online Safety Bill keep journalism safe alongside its audience?

News avoidance and mistrust in the media is at a high – perhaps no shock when considering the negative impacts of misinformation and harmful content to audiences across the globe.

Will the Online Safety Bill (OSB) – dividing many journalists and press regulators – ultimately be a force for good in the fight against misinformation and audience disengagement? Or could an increase in regulations for digital content come with blocks to free speech and disempowerment of a public in need of information?

Vuelio teamed up with Prospect magazine for the fringe panel ‘Does the Online Safety Bill support good journalism?’ during this year’s Conservative Party Conference to uncover the bill’s potential impacts and opportunities.

Chaired by Prospect’s Alan Rusbridger, the panel featured insight from speakers Damian Collins MP, Matthew Lesh from the Institute of Economic Affairs and Keele University’s Dr Laura Higson-Bliss.

While the OSB’s remit is chiefly to protect the public from online harms, every panelist acknowledged its complications for the media. In 2022, online content comes to its audiences through a variety of formats – not just news websites and streaming platforms, but their comment sections, affiliated and unaffliated social media accounts and private messaging platforms like WhatsApp.

Knowledge of the legalities involved in sharing stories on social media channels is already a must-have for reporters wanting to avoid missteps that could be ruled as criminal, and the UK publishing industry already has legal regulations in place – where will journalism benefit from the Bill?

Holding social media to account

‘Everyone around the world is trying to grapple with this problem of online harms,’ said Collins – Minister for the Bill and a member of the Facebook Oversight Board.

‘There is a debate on whether Facebook is a platform, or a publisher. The users are creating the content here, but the key area is liability – the curation of the experience. Companies – the platforms – have responsibility for that. These are business decisions companies are making and should be held responsible for.’

‘There is accountability and liability already within the media industry – the editor of a newspaper has personal liability for what is in it, even the adverts. The addition of liability elsewhere would be a significant improvement for journalism’.

Where the current lack of these regulations fails the media, according to the MP, is in the danger of companies removing whatever content they want, when they want – the possibility of free speech being impinged while harmful content could be missed, left online and easily accessed.

‘Tech companies hide behind public statements that are very unclear. Companies make promises, but do those promises reflect what is actually going on?’

Using the example of YouTube’s removal of the TalkRadio show, Collins highlighted the nature of news as timely; arbitrary strikes and takedowns by businesses outside of publishing can remove time-sensitive news until it is no longer of use or interest.

‘For the news industry, the ability for platforms to start striking things down is very damaging,’ said Collins.

Freedom of speech: A unintended casualty of the Online Safety Bill?

Keele University’s Dr Laura Higson-Bliss raised the ambiguity of the bill, particularly around content deemed ‘awful but lawful’.

‘I have issues with a governing body telling adults what is harmful to them. How do we enact change in society if we create separate echo chambers? How can we then challenge those views? It is important that we protect that ability to challenge in the open,’ argued Higson-Bliss.

‘The Government say the goal of this Bill is to make the UK the safest place to be online, but that comes at the cost of visibility and self-expression,’ believes the Institute of Economic Affairs’ Matthew Lesh.

‘By aiming for safety, we are sacrificing our basic ideals of free speech. This will have a number of unintended consequences – I think it is the intention of the Bill to actually encourage removal. When you threaten companies with fines, what you’re doing is lowering the threshold for removals of content. You’re baking-in the removal of legal speech’.

Journalism as a protected class

Whether journalism does require more protection than views expressed by the public on digital platforms was a concern expressed by Higson-Bliss and Lesh during the discussion.

‘The media can create as much harm as social media, yet it will have protections in this Bill,’ said Higson-Bliss. ‘We need to look at it again’.

Lesh added: ‘I think it is fundamentally unfair to have a privileged class on social media, just because they happen to be a publisher of a mainstream British newspaper. The best way to protect journalism here is to rescope the whole bill and protect everyone’s free speech. Journalists are not more entitled to free speech than the rest of us’.

There are more perspectives from journalists and the media in our Insights analysis of why journalists are worried about the Online Safety Bill.

In defence of humanities – the future of PR and comms

Over the past few years, the value of studying humanities has received extensive criticism across the media and in parliament. The argument has remained largely the same: they fail to produce jobs, lack economic benefit and teach skills that will not be needed in the future.  

Throughout the Conservative leadership race, education researchers and academic bodies began publicly reforming against this argument in the press — creating a diverse upsurge in debate across national and regional news.

Since the 1960s, humanities enrolment has dropped from 28% to 8% across the country – though many experts cite this is a fear-driven change due to an ‘age-old myth’ that humanities graduates are unemployable. Since 2020, national news has reported on the growing body of research into whether this claim is fact or fiction, as well as several op-eds from creatives and economic leaders.

Volume and Sentiment overtime

*Volume and sentiment data is a 50% sample of 5,768 total articles mentioning both the Conservative and HE perspective of humanities degrees. Sample is ordered by relevance, reliability, and news ranking.

Conservative crackdown

Research by the Vuelio Insights team shows that while the conversation has remained consistent in educational publications, significant national peaks occurred as noteworthy political events unfolded throughout the year. The first spike in coverage, between 3 and 15 August, was a direct result of relevant commentary made by Rishi Sunak during the Conservative Leadership race. His commitment to ending degrees with low ‘earning potential’ was featured in in 343 national, regional and local news sources throughout this period, with 46% using this term in the headline of the article. Sunak’s statement made several direct references to humanities as the main culprit, leading to a resurgence of the term ‘mickey-mouse degrees’ by 28% of all headlines, which has been trending over the past year and most commonly used by The Telegraph.

Conservative Party Conference

The second major peak of the year occurred only last week, following a higher-ed speech by Andrea Jenkyns, the Under-Secretary of State for Skills, Further and Higher Education. At a fringe event hosted by the EU-sceptic Bruges Group think tank, Jenkyns argued that ‘the current system would rather our young people get a degree in Harry Potter studies than in construction’.

A spokesman for the Russell Group of universities, who attended the event, asked if Jenkyns’s remarks had any basis in fact – to which Jenkyns replied ‘not so far as I am aware’. Another commentator, Pippa Musgrave replied that she ‘could not think of a university where the course is described as “construction”’. Both of these responses were quoted in approximately 102 of the total 438 articles between 3 and 5 October, as well as featured in tweets by HE leaders on social media:

Throughout this period, 78% of national news coverage that mentioned the Conservative perspective on humanities or ‘low value degrees’ was negative towards the government and positive towards higher education perspectives. Furthermore, articles that favoured or agreed with Sunak and Jenkyns’ views were either op-eds or economic publications.

One of many publications criticising Jenkyns’ comments was HuffPost, which called out the minister for ‘confusing everyone’ in the headline of the article, mostly driven by the ‘misinformed’ reference to J.K. Rowling’s novels. It argued the term emerged following a manipulation of facts whereby Durham University offered ‘Harry Potter and the Age of Illusion’ as a single 10-week optional module in its Education Studies BA. This explanation has been repeated in 282 national and regional news sources across general and education news between 3 and 5 October, creating a by-proxy upsurge in prominence for both Durham and Sheffield Hallam University, with the latter’s decision to withdraw English Literature sparking national uproar since June.

The class argument

Such consistent criticism by Conservative MPs has been regularly regarded as ‘hypocritical’ by both national and independent education outlets. Since July, 206 articles have commented on why the success of humanities is being questioned when both current and former members of the Conservative front bench form their own ‘clubhouse of Mickey Mouse degrees’ i.e. Michael Gove (English), Penny Mordaunt (Philosophy), Liz Truss and Rishi Sunak (Politics, Philosophy and Economics). Furthermore, an article by TIME pointed out that current and former CEOs at companies like AvonXeroxDisney and MTV all held English degrees, the founder of Starbucks had a Philosophy degree and the head of American Express had a BA in History.

This viral revelation has led to a handful of independent news outlets arguing that humanities graduates are only subject to unemployment due to the economic restrains of the working class. Similarly, renowned author Phillip Pullman was quoted by 98 national news publications for his ‘outcry’ that literature should not be a ‘luxury for a wealthy minority of spoilt aesthetes’.

Top five: Share of Voice

*SoV data is a 50% sample of 5,768 total articles ordered by relevance, reliability, and news ranking.

Among the top five most-mentioned brands and speakers, graduate employment organisation Prospects and The British Academy (TBA) came out on top with 39% and 36% of the sample studied respectively. Both sets of coverage were proactive in nature and referenced large-scale bodies of humanities graduate research by both institutions.

Former Minister of Universities, Jo Johnson, held a small but strong degree of independent coverage following his dispute with the Home Secretary Suella Braverman and Andrea Jenkyns at the Tory party conference. Johnson called Braverman’s comments ‘disappointing’ when she argued that the UK has too many international students bringing dependent family into the country. He also called Jenkys’ bash on humanities an ‘old cliché’, arguing that this ‘relentless uni-bashing’ is ‘a bit wearisome’, urging ministers to go easy on ‘relentless negativitiy towards a sector which is really one of our great strengths as a country’.

PR and marketing demand

One of the outcomes quoted most used by national media, which was found in both studies, was the high level of ‘transferable skills’ that humanities graduates retain in comparison to STEM graduates.

The British Academy found that of the 16 career types, PR and marketing are the second and third most popular careers that humanities students applied these skills to (with teaching as the first throughout). Of the 42% of coverage quoting Prospects or TBA, 12% referred to HEPI’s research, which also found that empathy was most nurtured by humanities and is highly valuable in successful PR.

Towards the end of 2021, an analysis by Indeed.com found that successful marketing managers ‘typically have at least an undergraduate degree in communications or related fields, such as philosophy or creative writing’.

STEM vs. Humanities

A small sample of tech and business publications mention the famous Google ‘Oxygen’ project, a 15-year study that attempted to discover what skills guaranteed the success of its employees. The study found that, of Google’s top employees, STEM expertise came in last. Rather, communication, empathy, critical thinking and problem solving were the most important definers of success. These are the skills that students often gain by studying a humanities subject and highlight how ‘soft skills’ are of greater value than mastery and expertise in a STEM field.

It is for this reason that in 2021, SourcePR argued that the transition out of education is often ‘less bumpy for those that took subjects with a focus on communication’. PR is dependent on connection and storytelling — which is why, traditionally, subjects like politics, history, English, philosophy and even foreign languages ‘tend to produce graduates better suited for PR’ than those with STEM degrees.

Hasan Bakhshi, director of the Creative Industries Policy and Evidence Centre (PEC), was also quoted in 16% of all articles between July and October following his statement that The British Academy has provided ‘important new evidence on why humanities graduates in the UK are already more likely than STEM graduates to change sector and role voluntarily and without wage penalty’.

Insights and crisis management

With the upsurge in demand for crisis management over the past few years, The British Academy also found that graduates are shown to possess bespoke trend analysis skills to better prepare for future challenges. While Jenkyns argued that the needs of the future are in trade and tech, TBA argue that addressing challenges ahead will ‘need not just technological solutions, but the understanding of human behaviour and how to achieve social and cultural change’.

ESG strategy

The past few years have also seen an increased demand for ESG transparency, particularly in the realm of sustainability, company ethics and diversity disclosures. HEPI’s research found that graduates with a social science background often have a stronger awareness of ever-changing societal values than those in other subjects, meaning their knowledge could be distinctively advantageous to employers. Industries which are historically less exposed to this level of public strategy, such as pharma, will need humanities graduates to wholistically and consistently meet this demand.

Areas of improvement

*Data is a 50% sample of 5,768 total articles ordered by relevance, reliability, and news ranking.

While national media criticism towards Conservative MPs’ opinions was high between 14 Jul and 5 Oct, 44% of all articles in the sample studied provided one or more ‘solutions’ to address Government concerns. The most popular, which positively aligned with one of Sunak’s former manifestos, was that secondary pupils would benefit from learning STEM and language as compulsory topics until 18 years of age.

As research has found that arts and humanities graduates rate ‘analysing numerical and statistical information’ as their weakest skill, this recommendation would greatly support the merge of STEM and humanities skills needed in the future.

Dr Gabriel Roberts, an English teacher at a London secondary school, was quoted in 18 national news sources in his statement that argued that this move would also address the ‘long-term shortage of linguistic skills identified by employers, have wider benefits for pupils’ educational attainment and help compensate for the loss of international links likely to result from Brexit’.

Recognise gender gaps

While the lack of women in STEM is considered an ongoing crisis across the world, 43% of all articles in the sample outlines the major lack of male representation in humanities.  Sławomir Trusz’s 2020 study, which was cited by 12% of these publications, revealed that male subjects negatively associated language learning and humanities with being ‘feminine’ or ‘gay’.

While significant advances have been made to encourage more females into STEM subjects, no such strides have been taken to encourage males into the humanities. Prospects is one of many to voice the need to reform this way of thinking, for the sake of both gender equality and career prospects for humanities.

Merging humanities and STEM

The ever-growing demands of the tech industry have long been alluring to young professionals, with many pursuing STEM-focused degrees to safeguard their future career prospects.

However, 21% of coverage mentioned that the future of tech relies on humanities graduates to ‘keep up’ with emerging technologies in AI and quantum computing. As computers make revolutionary steps towards reflecting the human brain, ethical dilemmas are some of many that will require the ‘soft skills’ of the budding philosopher or sociologist.

The future of PR and comms

While some Conservatives have been eager to point out the negative outcomes of non-STEM degrees, national news and education sources have readily pushed back over the past year with new research to argue otherwise. Starting salaries may be low in comparison to a junior doctor, but humanities graduates have been found to progress faster through the first ten years of their career, into roles attracting higher salaries — with specific and significant gains in PR and communications industries.

Despite warnings on the contrary, many companies are opting to cut PR and marcoms budgets to cope with inflation. Therefore, ensuring that employers have access and knowledge of the most talented and prosperous candidates is essential.

The research clearly shows that so long as the Government continues to portray these crucial skills as ‘Harry Potter’ and ‘Mickey Mouse’ studies, while citing misinformation towards the employment prospects of such graduates, both the British economy and communications sector will suffer as a result.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

What PRs need to know about the future of journalism

What PRs need to know about the future of journalism

Journalism is evolving – the PR and comms industry needs to keep up. Check out these five takeaways from the Press Gazette Future of Media Technology Conference to stay ahead of the pace of change in the media industry and thrive in the digital future.

1) Locally-based spokespeople can rebuild trust

‘Quality, regulated, trusted journalism is the future’ – Rachel Corp, CEO of ITN
With news avoidance and mistrust in the media up, journalists must focus on rebuilding connections with their audiences. ITN CEO Rachel Corp in her keynote speech for the Future of Media Technology Conference highlighted the role that regulation will play in this, particularly when it comes to social media – an increasingly popular way of consuming news, especially for Generation Z). With ITN accelerating its digital plans, and Corp mentioning the ‘power of the simple vox pop’ and eyewitness journalism, locally-focused regional reporting with public voices front and centre is where the industry is likely to go. Being ready with case studies and spokespeople is where PR can help.

2) Brand affiliations are here to stay

‘Media brands are loved by people and they want to be part of that with branded products’ – Alex Wood, managing director, Europe at Forbes
People build connections with brands they trust, and this extends to the media brands they choose to engage with. Advertising, paywalls and licensing are well-established ways to grow revenue, but merchandising is where Forbes’ Alex Wood (revenue has grown by 40% at Forbes in the last year due to a consumer revenue focus) and Footballco’s chief executive officer Juan Delgado see potential. Authenticity with brand affiliations and mechandise should be a key concern.

3. Broader subjects will grab more attention

‘Young people are less interested in “narrow news” subjects’ – Nic Newman, lead author of the Reuters Institute Digital News Report
With 46% of the public – especially those Gen Zers – actively avoiding the negativity of the news cycle, the media has to pivot to cover subjects to pull attention and engagement back. According to the Reuters Institute Digital News Report, young people are interested in identity, social justice, mental health, culture and broader lifestyle topics – journalism needs to provide hope, empathy and dignity during the difficult times its audiences are living through. To help with this approach, the comms industry needs to be ready to work with long-form, solutions-focused and constructive journalists – find out more in this interview with Jodie Jackson of the News Literacy Network.

4. Publishers will be switching up data strategy

‘Companies are starting to take ownership of their own data’ – Markus Karlsson, CEO of Affino
With Google confirming the coming end for third-party cookies in Chrome, Affino’s Markus Karlsson believes publishers must prioritise a first party data strategy going forward and truly own their data. What this could mean for the future – one carefully-placed advertisement alongside editorial rather than five competing ones for a better return on investment. Switching up data strategies mean a need for PRs to switch up their media outreach plans, also.

5. AI will free up journalist time

‘Use the robots to do the routine reporting’ – Cecilia Campbell, chief marketing officer at United Robots
Regional reporting has suffered over the last decade, with shrinking teams caused by combined news hubs and the continuing toll of the pandemic on the media workforce. One way that local journalism can be revived is with AI and ‘robot reporting’, according to United Robots Cecilia Campbell. For her, data journalism and content automation means freeing-up journalist time by letting ‘robots’ produce regular content that can be automated, such as traffic and sport updates. What can journalists then do with the extra time? Cover stories of interest to them and their readers – plenty of opportunities for new stories and new engagement with all the audiences out there.

For more on engaging with the younger generation, as well as working with Gen Z journalists, download our white paper The PR guide to communicating with Gen Z.

Give journalists exactly what they need for their news and features by signing up to the ResponseSource Journalist Enquiry Service and take ownership of your own data and track engagement for your future campaigns with Vuelio Media Monitoring.

PRCA survey findings on corporate reputation

PR and communications: Particularly popular with business leaders right now

A new survey from The Public Relations and Communications Association (PRCA) has found recognition among business leaders for the PR and comms industry following its role in supporting businesses through the tumult of the last few years.

Among the ongoing pandemic, the uncertainty of Brexit and Russia’s invasion of Ukraine, PR and comms teams helped with business direction and focus as well as comms for external and internal stakeholders. To measure the impact of this, the PRCA surveyed CEOs and CFOs of organisations with over 250 employees in their workforces.

92% of respondents believe their communications teams played either a ‘very important’ or ‘important’ role in helping them through the financial and societal shifts since the beginning of 2020.

PRCA survey on CEO and CFO perception of PR

The survey was carried out by PR group Yolo Communications, starting in June 2020 and built upon by the Value of PR group.

Findings also showed:

– An increase in the strategic importance of the contributions of comms professionals (up 21 points to 89%), indicating the impact that crises and issues can have on recognising the value of having a capable communications function in place.
– That communications were ‘very important’ when it came to strengthening and protecting corporate reputation for 80% of respondents, up from just 39% who gave the same answer in 2020.
– 89% said that communications teams provided strategic advice to members of the senior leadership team, compared with just 68% two years ago.
– 62% said they expected their comms team to play an even more strategically important role over the next two years.

Strategic council from PR

Director General of the PRCA Francis Ingham said:

‘The PRCA represents more than 35,000 professionals worldwide and this study is further evidence of the valuable and important role that those individuals play every single day in directly impacting the business objectives of their organisations. What is more, business leaders’ confidence in their communications teams is expected to increase in the future. We should take a moment to reflect on this achievement and then continue to keep doing what we are doing.’

PRCA Value of PR Lead Adam Honeysett-Watts added:

‘There is no denying that most business leaders understand the value their communications teams bring to their organisations. While we hoped this would be the case, it is great to hear the feedback directly. The lesson here is that those businesses that have communications teams and plans in place are better prepared to weather a crisis and those that don’t are operating at a significant disadvantage.’

Find out more about the PRCA survey here.

For more on communicating during times of uncertainty, download our white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’.

Communicating the cost-of-living crisis for charities and the third sector

6 tips for planning your comms throughout the cost-of-living crisis

The cost-of-living crisis will have impacted the messaging and approach of every comms team, whatever the sector, and is only set to continue in a period of great financial strain for the public and businesses across the UK this winter.

In our new white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’, journalists and comms people working at charities and consumer-facing brands offer their experiences and advice on getting your messaging right for audiences under increasing pressures. Here are six key takeaways to bear in mind when planning your comms over the following months:

1. Give journalists what they need for their story

‘The contacts I prefer working with are the ones who let me know what’s coming up, rather than just add me to a general media list for press releases. Maybe a charity is planning a campaign, report or research study, and it might fit with what I’m working on. If I can’t report it right away, it might help shape a future piece. Advance notice is always good because I don’t usually work on fast turnaround news pieces.’ – Saba Salman, freelance journalist and author.

2. Share specifics – reporting has had to speed up significantly

‘For the TFN website, we won’t need to spend ages pointlessly rewriting an already well-written press release; we want to publish with the minimum of fuss and move on to the next one. ‘Have a strong line, marshal the facts and figures, include quotes and pictures (even a stock picture is helpful). Case studies are always welcome.’ – Graham Martin, editor of Third Force News.

3. Make contacts: the media wants to tell your story

‘Nothing new here – develop contacts. Journalists are over-worked and under resourced and there are not enough of them these days thanks to cuts which have devastated newsrooms. They are waiting to be spoon-fed, so do it. ‘Putting it very simplistically; get your story told effectively and you get the ear of the public and politicians.’ – Graham Martin.

4. Find those who have the power to make change in your sector

‘There are a lot of MPs, so you need to find the two or three who will become your advocates and advisers. Really research their interests and what they can do to help. Make it easy for them with clear messaging and calls to action. Follow and comment on what they do on social media and give them good content to post.’ – Katie Tait, director of PR and public affairs for Maggie’s cancer charity.

5. Ensure the tone of your comms is appropriate for the message and for the times

‘We did a lot of work during our campaign planning to make sure we got our tone-of-voice right. This is something we’re really conscious of – we always strive to make sure the way we’re talking about issues is the way people impacted are talking about them, too.’

We held workshops with our storytellers and ambassadors as well as our front-line staff to find out what people are saying when they come to us for help and also what they really wouldn’t want to hear/read. We took out any jargon or anything that didn’t sound completely natural and then issued a tone-of-voice document across the organisation to make sure everyone was on the same page.’ – Katie Tait.

6. Remember who is at the centre of your campaign

‘Ensure that those your campaign is intended for remain front and centre. Building strong foundations is incredibly key – from there you can diversify the angles you push, move onto national press and then become a part of the conversation on TV and media outlets. ‘Lots of leg-work, a strong message and consistency are the most important ingredients for success.’ – Rosie Macdonald, senior PR strategist at Love Energy Savings.

Download the full white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’ here.

For more on communicating during difficult financial times for the public, watch our webinar with NSPCC, FareShare and Refuge.

JustGiving on the cost-of-living crisis

Communicating the cost-of-living crisis: Mema Nackasha at JustGiving

While people feel the bite of rising energy and food bills across the country, charities and organisations like JustGiving continue their efforts to help those in need.

Head of charity partnerships Mema Nackasha shares how the cost-of-living crisis has impacted the JustGiving team and those they work with and how approaches to fund and awareness-raising have had to change.

How has the cost-of-living crisis in the UK impacted the charities JustGiving works with, as well as your own work?

Over the last few months, as people grapple with the cost-of-living crisis, some household budgets have likely been placed under pressure. However, those able to, have increased their donations. It is heart-warming to see that those in a position to support worthy causes across the JustGiving platform are doing so. Overall, the average donation amount has increased by 10% this year compared to 2021, and 21% compared to 2019.

Monumental events and challenges often shape the way in which people give. While it may feel concerning at times to think about donations trends like those seen during 2008 recession, our knowledge of these previous donation patterns means that as an industry we are better placed to support charities through these turbulent times.

What are the unique challenges UK charities are facing right now?

The pandemic and many lockdowns we faced has meant the way in which people are supporting charities has changed. And now that we’re (hopefully) coming out the other side, there’s been an understandable shift in people wanting to travel and enjoy ‘normal’ life.

Viral challenges like ‘See Ten Do Ten’ and the ‘NHS Active Challenge’ have been replaced with trips abroad, where fundraisers climb mountain peaks or take on marathon bike rides – all in the name of a good cause.

Alongside this, we’ve seen a trend in charity giving becoming more issues based. People are spending less time scrolling social media finding the next 5K challenge and are instead focusing on single moments in time or bigger societal or humanitarian events, for example BowelBabe or the floods in Pakistan.

What have been some of your main successes recently?

Historically, the charity sector has not seen rapid technological innovation when compared to the corporate sector. At JustGiving, we’ve been listening closely to our charity partners and have been agile and adaptable to the changing donor behaviours. We’ve built microsites that put charity logos and messaging front and centre; these microsites have supported both virtual and in-person events and have enabled fundraisers to raise more. Another one we’re proud of is our partnership with SwiftAid that has simplified and improved the way charities collect Gift Aid.

We’re lucky to have an extremely talented team, who are devoted to helping our charities raise huge sums for the amazing causes they serve. This is evident in the speed at which we’ve been able to engage with charities, small and large, to answer support calls when big crises hit. Overnight we’ve set up support functions that share tips, knowledge, and insight with our partners on the best practices for raising funds during these big moments.

What advice would you offer to organisations hoping to be heard by politicians and change-makers on this issue?

As with most businesses in the UK, charities are feeling the impact of the cost-of-living crisis. This is particularly true for charities that serve causes disconnected from the current topic on everyone’s lips – the cost-of-living crisis. Lesser-known organisations that the country relies on for life-saving research or healthcare may struggle with engagement as givers focus on the cost-of-living.

These charities must highlight the need to focus on the long term. After the cost-of-living crisis, we will still need research into cancer cures or hospice care for our children. We need to make sure that changemakers understand that without immediate action these charities will fail. And if they do, the hundreds of thousands they support will be without help.

How would you advise others with approaching the media to gain coverage?

JustGiving pages are full of stirring stories, those who are challenging themselves to achieve the unachievable, from scaling peaks to smashing world records in an effort to raise money for loved ones.

During these tough times for individuals across the country, people are looking for a chance to read or hear specific stories that they can relate to, that make them laugh, that inspire them or warm their hearts. When charities are engaging with the media, these are the stories to tell.

How do you ensure that your approach is sensitive to those struggling/particularly vulnerable during this crisis?

We all need to be sensitive to those who cannot afford to give – many people can’t, and that’s more than okay. There are still people from every corner of the country who are looking to support charities.

If you’re looking to increase the chances of those individuals finding your cause you need to share, share, share. Every social media post, link, etc. will help – sharing your page is just as valuable as donating yourself. We’ve seen some really interesting data around what does and doesn’t work when raising money. For example, users simply sharing their page on social media see a 20% increase in the amount they raise!

Are there particular journalists/sectors of the media you’d like to highlight as doing a good job on reporting on the cost-of-living crisis?

The cost-of-living crisis, the need to help businesses and households is front page news every day, as it should be. This has played a huge role in spurring leaders into action and delivering support.

However, there has been less coverage of the impact on the charity sector. The BBC has covered the cost of rising energy bills on a children’s hospice, ITV has reported on a charity that supports children with disabilities struggling to keep up with the cost-of-living and the sector trades have been covering the issue extensively, but overall we need more coverage to help drive support and much needed donations.

For more on how comms teams are communicating the cost-of-living crisis, read our previous interviews with cancer charity Maggie’s and business utilities marketplace Love Energy Savings.

How to measure the impact of your campaign with social listening

How to measure the impact of your campaign with social listening

Having launched and shared your campaign where your target audiences are most likely to engage, now is the time to pull the data, crunch the numbers and manage your metrics to examine the successes and could-do-betters.

As part of our series on how social listening can add insight to your campaign planning, creation and measurement, here is what it can do for you in the post-campaign phase.

Going beyond traditional metrics

Volumes, impressions and reach scores – you may be used to sending out PowerPoints filled with graphs and pie charts to prove the success of your campaign to your stakeholders and C-suite, but does all this data tell its full story?

Positive and negative sentiment and share of voice are established methods for determining key accomplishments. They are useful for those higher-up in the management hierarchy, those slightly removed from the coal face of the work, as an overview – they cannot be skipped. Without context, however, these traditional metrics can only go so far. What do the engagements achieved really mean?

Offering wider possibilities

In conjunction with those reach scores, impressions, et al, social listening can provide more insight and actionable learning.

Which audience did you actually engage?
At the pre-campaign phrase, you will have decided which audiences would be most interested in and most useful for your client or your brand. All the data you’ve collected will show engagements, but how do you know if your campaign hit the intended audience, or another entirely?

With social listening, it is possible to answer that question with more accuracy, ultimately making for a more meaningful report to share with stakeholders.

Did you reach a wider audience?
With this extra level of detail, you can benchmark against your established audience/previous engagements, unearthing which new communities you have linked with.

Did your campaign have a meaningful impact?
Beyond impressions and positive and negative impact, social listening services like those offered by Pulsar can add in extra detail, such as brand pillars and dimensions of reputation to check your data against.

Additional context against your brand dimensions
As each campaign adds up to a full display of your brand or clients’ story, approach and personality (alongside the services offered, naturally), there is a compelling and useful through-line that can be tracked. Future campaigns can either build on this, or take a detour if needed. Higher-ups in your company hierarchy might look at a campaign’s metrics once, but extra context means extra direction for the future.

Opening routes through crisis

Whether working in-house or agency-side for other brands, a crisis communications plan has to be in place, just in case. Press releases, public apologies or product recalls will not work for every brand in a crisis; different routes have to be uncovered and social listening can point out the right direction.

Are first impressions what they seem?
A crisis for a brand means social media impressions – conversations and coverage potentially spanning the globe and steadily chipping away at reputation. High impressions may automatically signal disaster… but are those online conversations actually connected, spreading and reaching high-profile publications?

Social listening services like Pulsar can pinpoint the key influencers engaging in the crisis around a brand and track their reach – how many audiences they connect to, and how far a story is spreading. The numbers may look frightening, but the story might not be going anywhere – keep that press release to yourself for now…

Has the crisis even hit your audience?
Social listening allows for segmentations of the audiences sharing particular stories – by community, political affiliations, age, nationality, media consumption patterns and much more. Did the story you need to combat and subdue reach your target community? If not, a wide-reaching public apology could do more damage to global brand reputation.

Where do you need to rebuild relationships?
Your client base may not be engaging with the crisis, but it needs to be combatted within the communities it has impacted. Social listening will help with finding those people and determining how to reestablish trust with them. Which media do they engage with, how do they engage with them? Learning more about them will show you the approach to take.

Key takeways

– Metrics will not always give you the full story and can be easily built upon with data from social media.
– Benchmarking is a necessity – no benchmarking can mean data in isolation and only part of the story.
– Measurement criteria placed in context is key for future planning.

Impressions, reach and sentiment are established in our industry for a reason, but will your stakeholders really care without the extra meaning of context? Your campaign told a story to your audience, here is where you tell the story of your campaign to your bosses.

For more on how social listening can add extra insight to your campaigns, check out previous posts in this series: 

An introduction to social listening for PR, comms and public affairs teams

How social listening can help you plan and boost your PR campaigns